{"id":3223942,"url":"https://alion.io/job/nxtpoint-logistics-carrier-representative","title":"Carrier Representative","company":{"id":4381664,"name":"NXTPoint Logistics","domain":"nxtpointlogistics.com","url":"https://alion.io/company/nxtpoint-logistics","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jacksonville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":82000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2645},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-27T05:19:25Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"NXTPoint Logistics provides a complete range of end-to-end supply chain solutions spanning from distribution, warehousing and fulfillment to managed logistics, transportation and final mile delivery. It leverages broad 3PL capabilities, market-leading technology and deep vertical industry expertise to help both large and small clients reach greater levels of efficiency, service and profitability. With over 30 owned facilities, more than 3.5 million square feet of warehouse space and an extensive partner network, NXTPoint Logistics offers the broad capabilities and reach of a large 3PL company while maintaining its commitment to being the most flexible and responsive provider in the industry. Learn more at nxtpointlogistics.com.\nSUMMARY\nThe Carrier Representative is responsible for building and maintaining strong relationships with transportation providers to ensure timely, cost-effective, and reliable freight solutions. This role involves negotiating rates, securing carrier capacity, and coordinating shipments to meet customer requirements. Success in this position requires excellent communication, problem-solving skills, and the ability to thrive in a fast-paced, high-volume logistics environment. The intent of this role is to deliver exceptional service while optimizing operational efficiency, operating proactively and with attention to detail.\nESSENTIAL DUTIES AND RESPONSIBILITIES\nBuild and maintain strong relationships with carriers to ensure consistent capacity and service quality.\nAct as the primary point of contact for carrier inquiries, service issues, and performance feedback.\nDevelop strategies to expand carrier network and improve carrier loyalty.\nNegotiate competitive rates with carriers while maintaining profitability and service standards.\nSecure carrier capacity for transactional and spot market loads.\nMonitor market trends and adjust buy strategies accordingly.\nAssign loads to carriers and provide detailed route and delivery instructions.\nEnsure carriers have all necessary documentation and compliance requirements.\nPerform real-time track and trace to monitor shipment progress and proactively address delays.\nRespond promptly to carrier and shipment-related issues, including delays, equipment failures, and compliance concerns.\nManage the carrier onboarding process.\nUtilize TMS and other tools to manage workload, update shipment statuses, and maintain accurate records.\nAnalyze carrier performance metrics and provide recommendations for improvement.\nWork closely with internal teams (Customer Service, Account Management, Accounting) to ensure seamless operations.\nCommunicate proactively with carriers and customers regarding shipment status and any changes.\nQUALIFICATONS\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nEducation & Experience:\nHigh School diploma or equivalent degree required; Bachelor’s Degree preferred. 2-3 years of experience in transportation brokerage desired. 1-2 years of experience in sales or account management is preferred but not required.\nKnowledge, Skills, and Abilities:\nStrong verbal and written communication skills.\nProven ability to build and maintain effective working relationships.\nDemonstrated excellence in customer service and client support.\nSkilled in prioritizing, organizing, and managing multiple tasks while meeting deadlines.\nCapable of identifying complex problems, analyzing relevant information, and implementing effective solutions.\nDetail-oriented with a high degree of accuracy in task execution.\nProficient in gathering, interpreting, and utilizing data to support operational activities.\nEffective team player with the ability to collaborate across departments.\nExperienced in preparing clear and concise documentation, including reports, procedures, correspondence, and other written materials.\nPHYSICAL/ENVIRONMENTAL DEMANDS\nThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nPhysical Activity Level:\nWhile performing the duties of this Job, the employee is regularly required to stand, walk, sit, use hands to finger, handle, or feel, see clearly and talk or hear. The employee must occasionally lift and/or move up to 10 pounds unassisted.\nWorking Conditions:\nNoise level in the work environment is usually moderate. Work is performed climate-controlled environment in an office setting with adequate ventilation.\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,\nnational origin, disability, or status as a protected veteran.","description_format":"text","description_chars":5311,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-25T04:40:09Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.81,"p_room":0.9,"age_days":4,"expected_fill_days":12,"reasons":["conf:0","win:mid","comp:junior"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/nxtpoint-logistics-carrier-representative","json_url":"https://alion.io/job/nxtpoint-logistics-carrier-representative.json","meta":{"generated_at":"2026-10-27T06:59:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7287,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4381664},"rest":"https://alion.io/mcp/rest/get_company?id=4381664"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnxtpoint-logistics-carrier-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnxtpoint-logistics-carrier-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnxtpoint-logistics-carrier-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nxtpoint-logistics-carrier-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnxtpoint-logistics-carrier-representative"}]}