{"id":2792650,"url":"https://alion.io/job/nxtpoint-logistics-director-operations","title":"Director, Operations","company":{"id":4381664,"name":"NXTPoint Logistics","domain":"nxtpointlogistics.com","url":"https://alion.io/company/nxtpoint-logistics","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Management","role_family":"Management","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Coppell, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":90000,"max_usd":179000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":465},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-18T00:41:45Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"NXTPoint Logistics provides a complete range of end-to-end supply chain solutions spanning from distribution, warehousing and fulfillment to managed logistics, transportation and final mile delivery. It leverages broad 3PL capabilities, market-leading technology and deep vertical industry expertise to help both large and small clients reach greater levels of efficiency, service and profitability. With over 30 owned facilities, more than 3.5 million square feet of warehouse space and an extensive partner network, NXTPoint Logistics offers the broad capabilities and reach of a large 3PL company while maintaining its commitment to being the most flexible and responsive provider in the industry. Learn more at nxtpointlogistics.com.\nGeneral position summary:\nThe Director, Operations is responsible for Customer Satisfaction and Operational Excellence by translating the Home Delivery operating strategy into consistent field execution across an assigned region, portfolio of markets, and customer operations. This leader owns operational performance, financial results, service quality, safety, contractor capacity, continuous improvement initiatives and leadership effectiveness within the assigned scope. The Director leads, coaches and mentors geographically dispersed site leaders, establishes operating discipline through performance reviews and field engagement, and partners with Business Operations and other functional teams to resolve systemic issues, improve profitability, and support scalable growth. The Director is a field-oriented, data-driven operator who develops leaders, applies sound financial judgment, and builds a culture of accountability, collaboration, continuous improvement, and excellence.\nEssential Duties & Responsibilities:\nLead day-to-day execution across assigned Home Delivery markets, including warehouse, transportation, routing, dispatch, delivery, installation, returns, and customer-resolution activities.\nOwn assigned operational and financial results, including service improvement plans, continuous improvement initiatives, revenue, direct labor and contractor expense, contribution margin, controllable costs, budget performance, and profit improvement plans.\nEstablish clear performance expectations through strong Key Performance Indicators (KPIs) that are visible and review operating results using client scorecards, on-time delivery, completion, customer satisfaction, damages, claims, revisits, productivity, capacity, safety, and profitability measures.\nLead structured daily, weekly, and monthly operating reviews; identify root causes, assign accountable actions, and verify sustained resolution of performance gaps.\nMaintain a strong field presence through market visits, site observations, leader coaching, customer engagement, and direct validation of operating standards.\nEnsure sufficient qualified delivery capacity for forecasted demand, seasonal peaks, new business, and contingency requirements in partnership with Business Operations and local leaders.\nExecute approved contractor settlement, compensation, incentive, compliance, and performance programs while preserving the independent contractor operating model and escalating control gaps.\nEnsure adherence to company policies, customer requirements, contractual commitments, safety standards, and applicable federal, state, and local regulations, including OSHA and DOT requirements where applicable.\nPartner with the Vice President of Business Operations and support functions on carrier capacity, compliance, quality, claims, settlement governance, safety, and risk-mitigation initiatives; provide timely field feedback and execute approved programs.\nServe as the operational leader and escalation point for assigned customer relationships; communicate performance transparently, lead corrective actions, and support business reviews.\nSupport customer retention, contract renewals, implementations, market launches, operational expansions, and integration of new service offerings in partnership with Account Management, Client Success, Sales, Finance, Technology, and Implementation teams.\nDevelop annual operating plans, forecasts, staffing and capacity plans, and capital or equipment requirements for the assigned scope; adjust resources as demand and business conditions change.\nDrive standard work, process documentation, technology adoption, data integrity, and consistent use of transportation, warehouse, labor, customer-service, and reporting systems.\nApply Lean, Six Sigma, or comparable continuous improvement methods to reduce waste, improve productivity, prevent claims and service failures, and scale effective operating practices.\nBuild and develop a high-performing leadership team through selection, onboarding, coaching, performance management, succession planning, recognition, and leadership development.\nCreate an inclusive, accountable operating culture in which leaders actively seek, evaluate, and apply relevant feedback from employees, contractors, customers, and cross-functional stakeholders.\nProvide the Vice President, Operations and Chief Operating Officer, Home Delivery, as practical, with timely visibility to material financial, customer, safety, compliance, capacity, talent, and operational risks, together with recommended actions.\nPerform other duties and responsibilities as assigned.\nQualifications:\n To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nSupervisory Responsibilities:\nDirectly and indirectly leads regional, market, and site operations leaders and their teams within the assigned scope. Responsibilities include workforce and capacity planning, selection, goal setting, coaching, performance management, development, succession planning, and ensuring leaders have the resources and support required to deliver results.\nOther Duties & Responsibilities:\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.\nEducation & Experience:\nBachelor’s Degree in Supply Chain, Logistics, Business Administration, Engineering, or a related field, or an equivalent combination of education and relevant operational leadership experience.\nEight or more years of progressively responsible experience in transportation, logistics, supply chain, final mile, home delivery, or a related operating environment, including at least three years leading multiple sites, markets, or geographically dispersed teams.\nDemonstrated responsibility for an operating budget or P&L and the ability to translate financial and operating data into corrective actions and business decisions.\nExperience leading operations supported by independent contractor delivery networks required.\nDirect final mile or home delivery experience required; experience with big-and-bulky products, appliance delivery and installation, or national retailer programs strongly preferred.\nExperience with customer implementations, market launches, operational turnarounds, contract renewals, or expansion programs preferred.\nLean, Six Sigma, or comparable continuous improvement training or certification preferred.\nKnowledge, Skills and Abilities:\nStrong operational leadership and change-management capability in complex, decentralized, and fast-paced environments.\nFinancial acumen and working knowledge of Home Delivery unit economics, contractor expense, labor productivity, forecasting, budgeting, and profitability drivers.\nAbility to use KPIs, scorecards, trend analysis, and root-cause problem solving to improve service, safety, quality, capacity, and financial results.\nWorking knowledge of warehouse, routing, dispatch, delivery, installation, claims, contractor compliance, and customer-experience processes.\nAbility to develop leaders, set clear expectations, hold teams accountable, and build succession depth across multiple locations.\nStrong customer relationship, negotiation, presentation, written communication, and executive escalation skills.\nAbility to influence across Operations, Business Operations, Account Management, Finance, Technology, Human Resources, Sales, and Client Success without relying solely on direct authority.\nCommitment to safety, compliance, service, quality, profitability, continuous improvement, and the Company’s 4 Pillars of Excellence.\nTravel:\nWilling and able to travel frequently within the United States, including regular field visits and occasional overnight, weekend, or extended travel based on customer, launch, peak-season, and operational needs.\nLanguage Skills:\nAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.\nAbility to write routine reports.\nAbility to speak effectively before groups of customers or employees of organization.\nExcellent written and verbal communication skills.\nMathematical Skills:\nAbility to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.\nAbility to apply concepts of basic algebra and geometry.\nReasoning Ability:\nAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.\nAbility to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.\nComputer Operations:\nProficiency with Microsoft Office Suite and operational reporting tools; working knowledge of transportation management, routing and dispatch, warehouse management, customer-service, labor/timekeeping, contractor-management, financial, and business-intelligence applications. Ability to learn and drive consistent adoption of new technology.\nPlanning/Organization:\nAbility to prioritize and re-prioritize as situations and needs change throughout the workday\nAbility to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work.\nCertificates/Licenses/Registrations:\nNone required.\nWorking Conditions:\nWork is performed in climate-controlled office settings and in warehouse, cross-dock, delivery, and customer operating environments that may not be climate controlled.\nRegular field visits may involve exposure to varying temperatures, moderate warehouse and vehicle noise, material-handling equipment, loading areas, and active delivery operations.\nThe role requires compliance with all posted safety rules and the use of required personal protective equipment while in operational environments.\nWork schedules may occasionally include early mornings, evenings, weekends, holidays, or emergency response based on business and customer needs.\nPhysical/Environmental Demands:\nActivity:\nStand - Under 1/3 Time\nWalk - Under 1/3 Time\nSit - Over 2/3 Time\nUse hands to finger, handle, or feel - Over 2/3 Time\nReach with hands and arms - 1/3 to 2/3 Time\nClimb or balance - None\nStoop, kneel, crouch or crawl - Under 1/3 Time\nTalk or hear - over 1/3 to 2/3 time\nTaste or smell - None\nOther - None\nPhysical Activity Level:\nWhile performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel, see clearly and talk or hear.\nMust be able to occasionally lift and/or move up to 25 pounds.\nOccasionally required to reach with hands and arms.\nManual Dexterity:\nManual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials.\nSpecial Vision Requirements:\nSpecific vision abilities required by this job include close vision and ability to adjust focus.\nAll qualified applicants will receive consideration for employment wit...","description_format":"text","description_chars":12142,"description_truncated":true,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-17T20:36:41Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":27,"reasons":["conf:7","win:early"],"computed_at":"2026-10-18T07:47:21Z"},"pay":null,"html_url":"https://alion.io/job/nxtpoint-logistics-director-operations","json_url":"https://alion.io/job/nxtpoint-logistics-director-operations.json","meta":{"generated_at":"2026-10-18T07:47:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11600,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4381664},"rest":"https://alion.io/mcp/rest/get_company?id=4381664"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnxtpoint-logistics-director-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnxtpoint-logistics-director-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnxtpoint-logistics-director-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nxtpoint-logistics-director-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnxtpoint-logistics-director-operations"}]}