{"id":2090927,"url":"https://alion.io/job/nyc-alliance-customer-service-associate","title":"Customer Service Associate","company":{"id":678726,"name":"NYC ALLIANCE","domain":"nycalliance.com","url":"https://alion.io/company/nycalliance","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":89,"open_postings":11,"ghost_share":0,"stale_share":0.455,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":70000,"currency":"USD","period":"year","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-08T14:30:27Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-26T09:07:57Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":17},"description":"NYC Alliance seeks a detail-oriented and highly organized EDI & Customer Service professional to support order management and day-to-day operational needs, with a primary focus on Walmart and additional Mass and Private Label accounts. This role will manage EDI orders, coordinate closely with Sales, Warehouse, Production, and Account teams, and ensure orders, inventory, production timelines, and customer requirements are handled accurately and efficiently. The ideal candidate is a strong communicator who thrives in a fast-paced environment and is committed to delivering exceptional customer service.\nEDI Order Management\nProcess EDI’s daily- monitor files making sure orders are being processed in a timely manner.\nReview any discrepancies against contracts/bulks\nCheck inventory availability if no contact/bulk exists- check with Sales prior to processing\nCommunicate all issues/concerns/discrepancies to Sales and work with the Account/buyers for corrections.\nFollow up with accounts/buyers for EDI revisions/correction\nResponsibilities\nManage and track production eta to Warehouse - work closely with warehouse to prioritize containers\nReview item set up sheets, AEX forms and Quotes\nWalmart systems -Retail link/Nova/Supplier One set ups, updates, change requests.\nWorks closely with Walmart Lead, Sales, Warehouse and production\nOwn and manage all Sales order Maintenance that needs to be completed daily\nSupport sales on all customer service and operational functions\nProvide documentation to the account requesting EDI transmissions\nMain account focus will be Walmart with additional Customer service responsibilities in the Mass and Private Label Sales department\nRequirements\n 2+ years of experience in customer service, preferably in the apparel industry.\n Strong communication and interpersonal skills.\n Detail-oriented with excellent organizational skills.\n Ability to work in a fast-paced environment and handle multiple tasks simultaneously.\n Proficient in Microsoft Office Suite and familiar with EDI systems.\n Strong problem-solving skills and a commitment to providing outstanding customer service.\n Benefits\n Competitive compensation packages \n Medical, Dental, Vision, FSA\n Retirement Savings Plan Match\n Summer Fridays \n Discounts and More!\n Annual Salary $60,000 - 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