{"id":2163457,"url":"https://alion.io/job/nycancer-it-support-specialist","title":"IT Support Specialist","company":{"id":2470658,"name":"nycancer","domain":"nycancer.com","url":"https://alion.io/company/nycancer","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brooklyn, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":86000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":552},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"ITSM","optional":true}],"status":"closed","first_seen_at":"2026-09-23T00:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-21T15:35:12Z","board_verified":false,"closed_at":"2026-10-21T15:35:12Z","days_open":28,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":28},"description":"Why Join Our Team?\n At New York Cancer & Blood Specialists (NYCBS), we are dedicated to making a difference in the lives of our patients, their families, and our communities. Our passionate team of expert oncologists, hematologists, and healthcare professionals work together to provide world-class cancer care close to home. By offering cutting-edge treatments, innovative research, and a patient-centered approach, we are redefining what’s possible in the fight against cancer and blood disorders.\nIf you want to be part of a growing organization committed to healing, hope, and advanced care, join us and help make a meaningful impact!\nJob Description:\nIT Support Specialist - Service Desk & Field Support\nLocation: Brooklyn, NY\nOrganization: New York Cancer & Blood Specialists\nWhy Join Us?\nAt New York Cancer & Blood Specialists, we are committed to delivering exceptional patient care through innovation, collaboration, and operational excellence. Our IT team plays a critical role in supporting clinical and administrative staff across multiple locations, ensuring seamless technology operations that directly impact patient outcomes.\nIn This Role, You Will:\nProvide first and second-level technical support to end users via phone, remote access, and in-person assistance\nTroubleshoot hardware, software, and network-related issues across workstations, laptops, printers, and peripherals\nLog, track, and manage support tickets using ServiceNow, ensuring timely resolution and proper documentation\nSupport onboarding and offboarding processes, including account setup, permissions, and hardware deployment\nPerform imaging, setup, maintenance, and upgrades of end-user devices\nEscalate complex or recurring issues to appropriate IT teams\nTravel between NYCBS sites to provide onsite support for clinical and administrative teams\nMaintain and contribute to internal documentation and knowledge base resources\nWe Require:\n1.5+ years of experience in IT support, help desk, or service desk environment\nStrong troubleshooting skills across hardware, software, and basic networking\nWorking knowledge of Active Directory\nExcellent communication and interpersonal skills with a customer-focused approach\nAbility to multitask and prioritize in a fast-paced environment\nPreferred Qualifications:\nExperience with ITSM tools (ServiceNow preferred)\nCompTIA A+, Network+, or equivalent certification\nExperience in healthcare IT or supporting clinical applications\nBachelor’s degree or equivalent experience\nWorking Conditions:\nOnsite role based in Yorktown, NY\nLocal travel required between multiple NYCBS locations (valid driver’s license and reliable vehicle required)\nParticipation in on-call rotation, including weekends and after-hours support\nAbility to lift and move equipment up to 50 lbs\nSchedule: Monday - Friday with additional weekend/project work as needed\nCompensation & Benefits:\nSalary: Starting at $30.00/hour \n Benefits Include:Health Insurance (Day 1)\nDental, Vision, Life Insurance\nShort & Long-Term Disability\n401(k) Plan\nGenerous PTO","description_format":"text","description_chars":3047,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Cancer Care Centers","Pharmacies"],"lifecycle":[{"event":"open","at":"2026-10-09T08:43:12Z"},{"event":"close","at":"2026-10-21T15:35:12Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/nycancer-it-support-specialist","json_url":"https://alion.io/job/nycancer-it-support-specialist.json","meta":{"generated_at":"2026-10-25T06:20:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8737,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2470658},"rest":"https://alion.io/mcp/rest/get_company?id=2470658"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnycancer-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnycancer-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnycancer-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nycancer-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnycancer-it-support-specialist"}]}