{"id":1360963,"url":"https://alion.io/job/nyit-catering-operations-client-service-manager","title":"Catering Operations & Client Service Manager","company":{"id":1785839,"name":"New York Institute of Technology","domain":"nyit.edu","url":"https://alion.io/company/nyit-edu","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Westbury, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":98000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2247},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-27T23:53:12Z","employer_posted_date":"2026-09-27","last_verified_at":"2026-10-15T10:26:51Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Overview\nNew York Institute of Technology's six schools and colleges offer undergraduate, graduate, doctoral, and professional degree programs in in-demand disciplines including computer science, data science, and cybersecurity; biology, health professions, and medicine; architecture and design; engineering; IT and digital technologies; management; and energy and sustainability. A nonprofit, independent, private, and nonsectarian institute of higher education founded in 1955, it welcomes nearly 8,000 students worldwide.\nThe university has campuses in New York City and Long Island, New York; Jonesboro, Arkansas; and Vancouver, British Columbia, as well as programs around the world. More than 120,000 alumni are part of an engaged network of physicians, architects, scientists, engineers, business leaders, digital artists, and healthcare professionals. Together, the university’s community of doers, makers, healers, and innovators empowers graduates to change the world, solve 21st-century challenges, and reinvent the future.\nFor more information, visit nyit.edu.\nResponsibilities\nProvide support to dining operations in one or more of the following areas:\nCreate new business and generate new sales within the campus for Catering and Executive Services.\nInteract daily with customers by initiating contact, planning and following up with contracts/service agreements.\nPlan, develop, and implement a comprehensive catering and executive program to ensure overall consistency and high quality across the various operations.\nProvide and ensure highest level of quality and service for the community, executives, conferences, and other VIP's and other customers.\nDevelop training programs for employees and serve as a resource for operations managers to promote quality services.\nMake periodic and regular on site inspections of assigned units to observe quality of service; food appearance; merchandising and cleanliness and sanitation of areas, equipment, and employee appearance.\nResolve customer issues and questions on site.\nInteract with managers/supervisors, chefs and catering operation supervisor on food set-ups and displays, ensuring the highest quality of food production, standards, presentations, and techniques.\nTrain, schedule, and supervise all catering drivers. Conduct disciplinary actions as needed.\nWork with publications and advertising to create and plan marketing strategies for areas of responsibility and ensure that these plans are implemented according to the established timelines.\nPlan special events and theme parties.\nRespond directly to inquiries and resolve problems based on knowledge of the organization and of the supervisor's preferences.\nAnswer all catering inquiries and compose and drafts forms, reports, or correspondence for the customer/client review and signature. Respond promptly to inquiries, comments, and requests. Rent equipment as needed.\nManage staff and coordinate daily schedule, making adjustments and finding alternatives when scheduling problems occur based on knowledge of program requirements and staff availability. Responsible for hands-on service work as needed.\nManage Administrative Assistant with all duties and responsibilities in regards to catertrax, purchase orders, catering orders, signage and other duties as assigned\nAdhere to department purchasing policies; responsible for food and supply purchasing as directed.\nMaintain the highest levels of sanitation and cleanliness.\nPrepare payroll, invoices, inventory, labor, and other like reports. Creates and maintains statistical records.\nFormat and prepare complex documents which require the use of specialized software.\nAssist the assistant director in developing new campus business opportunities.\nAssist the director in other duties as needed/required.\nMust be able to work in other areas on campus as needed, such as DeSeversky Mansion, all campus cafes, kiosks, food trucks, and any/all special events on or off campus.\nMust be able to work in other positions, such as utility, server, attendant/cashier, driver as needed should employees in those positions not be able to work due to vacation, sick or personal time.\nMust be able to work a flexible schedule including weekends, nights and holidays, as needed\nAll staff are required to have their temperature taken at Main Gate upon entrance to NYIT campus.\nFace masks will be given to all staff. Face masks are required to be worn as part of the uniform and it is the responsibility of each staff member to launder their mask.\nRequired to follow NYS Mandate as it pertains to PPE, Sanitation and Social Distancing\nOther duties as assigned.\nQualifications\nDegree in hotel and restaurant management or a recognized culinary institution or equivalent combination and experience.\nPrevious catering and high-end banquet service experience required.\nFamiliarity with Caterease or similar catering database system preferred.\nFamiliarity with POS systems.\nAdvanced knowledge of Excel, PowerPoint, and Word.\nExcellent oral and written communication skills.\nAbility to work flexible and demanding hours, including nights, holidays, and weekends when needed.\nDemonstrated ability and skills with supervision of entry level staff required.\nOther Information\nNew York Institute of Technology offers numerous opportunities to enhance personal and professional growth and provides employees with a competitive compensation and benefits program inclusive of generous paid time off, holidays, tuition remission, and retirement plans with employer contributions.\nNew York Institute of Technology is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.\nIn compliance with local legislation as well as to provide greater transparency to candidates, the annual base salary range for this position is listed. New York Tech considers factors such as (but not limited to) scope and responsibilities of the position, candidate experience/expertise, education/training, key skills, geographic location, internal peer equity as well as market, organizational considerations and/or applicable collective bargaining agreement when extending an offer.\nMinimum Salary\nUSD $75,000.00/Yr.Maximum Salary\nUSD $80,000.00/Yr.","description_format":"text","description_chars":6360,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Education","Health Care"],"lifecycle":[{"event":"open","at":"2026-09-27T23:53:12Z"}],"visa":[],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.752,"p_room":0.75,"age_days":17,"expected_fill_days":24,"reasons":["conf:3","win:late","comp:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/nyit-catering-operations-client-service-manager","json_url":"https://alion.io/job/nyit-catering-operations-client-service-manager.json","meta":{"generated_at":"2026-10-15T10:47:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16442,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1785839},"rest":"https://alion.io/mcp/rest/get_company?id=1785839"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnyit-catering-operations-client-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnyit-catering-operations-client-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnyit-catering-operations-client-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nyit-catering-operations-client-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnyit-catering-operations-client-service-manager"}]}