{"id":2122759,"url":"https://alion.io/job/nymbus-digital-support-specialist","title":"Digital Support Specialist","company":{"id":678805,"name":"Nymbus","domain":"nymbus.com","url":"https://alion.io/company/nymbus","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":23,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":46000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-08T21:58:28Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-13T13:37:23Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About Nymbus\nNymbus is a high-growth fintech company, empowering banks and financial institutions to transform faster, compete smarter, and deliver greater value in today’s digital marketplace. At Nymbus, we’re revolutionizing banking technology. Our award-winning modern core platform and cloud-based solutions help financial institutions modernize, scale, and succeed. As part of our team, you won’t just be part of a tech revolution; you’ll be at the forefront of it, driving innovation and delivering exceptional client experiences. \nNymbus is building the next generation of fintech platforms, and that takes people who are ready to challenge convention, move with purpose, and reimagine what’s possible. We operate with an AI-first mindset across our business, continuously improving how we work, and the value we deliver to our clients. \nWe want our partners to be thrilled about the possibilities we are creating together and the lasting impact our collaboration will bring to the industry and consumers. The journey to growth begins with doing something different. And that journey starts with the great people who make Nymbus.\nWe challenge the status quo, question assumptions, and work together to turn bold ideas into meaningful progress. \nThe Opportunity\nThe Digital Support Specialist provides front-line support to both consumer and business banking customers for our Launch clients. This role operates in a high-volume, fast-paced Contact Center environment and is responsible for delivering exceptional service through inbound phone calls, secure messages, chats, and other digital communication channels. \nIn addition to supporting retail banking customers, this role assists small business and commercial members with digital banking access, account servicing requests, and general business banking inquiries. The Digital Support Specialist is responsible for reviewing and processing customer applications submitted through retail and business account onboarding platforms, ensuring compliance with established policies, procedures, and Service Level Agreements. \nThis position requires strong decision-making skills, attention to detail, and a commitment to providing one-touch resolution whenever possible. Schedule flexibility is required to meet the needs of a 7-day-a-week Contact Center.\nWhat You Will Own\nContact Center & Customer Support\nPerform efficiently in a high-volume, production-driven Digital Call Center environment.\nAnswer inbound calls, secure messages, chats, and other communications from consumer and business banking customers.\nProvide prompt, accurate, and professional service to ensure a seamless customer experience.\nResolve customer issues on first contact whenever possible.\nPerform account maintenance and servicing requests for both personal and business accounts.\nEscalate complex or high-risk issues appropriately.\nBusiness Banking Support \nAssist small business and commercial customers with:\n - Online and mobile banking access\n - User access and password resets\n - Basic ACH and wire inquiries\n - Account balances and transaction research\n - General business deposit account servicing\nSupport business account onboarding by reviewing submitted applications and documentation in accordance with policy and regulatory requirements. \nEnsure compliance with applicable KYC, CIP, and BSA/AML guidelines when reviewing business customer information. \nRisk, Compliance & Accuracy\nMonitor retail and business digital bank applications and decision based on structured onboarding procedures.\nComplete transactions accurately and within established guidelines and SLAs.\nExercise discretion and sound judgment while mitigating operational and fraud risk.\nIdentify and report system or client-impacting issues proactively. \nTechnical & Operational Support\nUtilize multiple programs and systems to investigate, troubleshoot, and resolve customer inquiries.\nDocument interactions clearly and accurately.\nParticipate in testing and validation of banking environments and system enhancements as assigned. \nProfessional Development\nParticipate in coaching and feedback sessions.\nEngage in ongoing training to strengthen product knowledge, systems knowledge, and customer service skills.\nProactively seek opportunities to improve processes and service delivery.\nPerform all other related duties as required or assigned. \nOther duties as assigned\nWhat You Will Bring\nRequired Qualifications\nAssociate’s Degree or equivalent experience in a related field. \n2+ years of experience in a financial institution, call center, or customer service role.\nExperience supporting consumer and/or small business banking customers preferred.\nWorking knowledge of deposit accounts and basic business banking products.\nStrong communication skills (verbal and written). \nAbility to multitask effectively in a multi-system environment.\nStrong attention to detail and problem-solving skills.\nAbility to prioritize and meet performance and SLA expectations. \nFlexibility to work varied schedules, including evenings, weekends, and holidays as required. \nPreferred Qualifications\nFamiliarity with KYC/CIP and banking compliance requirements preferred.\nInternet Requirements\nAs a condition of employment, this role requires the candidate to maintain a stable, high-speed internet connection. Minimum upload speeds of 100 Mbps are required and must be sustained throughout employment. \nHow We Work\nNymbus is a remote-first company. Success in our remote environment requires self-motivation, initiative, and strong personal accountability. Team members are expected to manage their priorities independently, communicate proactively, remain responsive, and participate on camera during virtual meetings. \nA strong remote culture requires intentional effort from everyone. We expect team members to engage in our global community, proactively build relationships, participate actively in team and company conversations, seek opportunities to collaborate, and take shared ownership of creating a connected and inclusive remote community including showing up on camera\nCompensation and Benefits\nHourly pay: $23.00, with a premium for bilingual (English/Spanish) candidates.\nAnnual cash bonus and equity eligibility, if applicable.\nRemote Work Environment\nHealth, dental, and vision insurance, including HSA/FSA/DCA\n401(k) plan\nTime-off and company holidays\nAdditional paid volunteer day\nSupplemental Insurance Programs, including voluntary Life, Accident, Critical Illness, Pet Insurance\nEmployee Assistance Programs [EAP]\nWellness programs \nGrowth and development programs\nActual compensation will be determined based on relevant experience, skills, role scope, and location.\nHiring at Nymbus\nAs an AI-first company, we embrace the power of AI tools throughout our hiring process. Nymbus remains committed to finding the right match for our teams and candidates alike. While we are excited about the AI tools available to us today, including AI-enabled video interview tools, we remain equally committed to maintaining human involvement and oversight throughout the hiring process. \nNymbus is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.\nNymbus is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process, including accommodations related to our use of AI tools. If you require an accommodation, please notify your recruiter.\nApplicants must be legally authorized to work in the country in which the position is based. This role is currently based in the United States. Not all locations are available for consideration, and locations will be evaluated on a case-by-case basis.\nIn compliance with applicable pay transparency laws, this posting includes the anticipated base salary range, a general description of available benefits, and the application deadline where required. Actual compensation will be determined based on the candidate’s relevant experience, skills, and location.\nBy submitting this application, (i) you represent and warrant that you are not subject to or (ii) will disclose any non-compete agreement, restrictive covenant, or confidentiality obligation with a current or former employer that would restrict or prohibit you from performing the duties of the role for which you are applying.\nReady to join? We invite you to watch this video and learn who we are and how we build and innovates together!\nLet’s Go!","description_format":"text","description_chars":8805,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":true}]},"benefits":["Equity","Professional development","Vision insurance","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Financial Software & Embedded Finance"],"lifecycle":[{"event":"open","at":"2026-10-09T00:14:20Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":6,"green_card_filings_12m":0,"median_offered_wage_usd":162500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":30,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":46000,"is_top_pay":false},"html_url":"https://alion.io/job/nymbus-digital-support-specialist","json_url":"https://alion.io/job/nymbus-digital-support-specialist.json","meta":{"generated_at":"2026-10-13T17:21:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26498,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678805},"rest":"https://alion.io/mcp/rest/get_company?id=678805"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnymbus-digital-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnymbus-digital-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnymbus-digital-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nymbus-digital-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnymbus-digital-support-specialist"}]}