{"id":2654376,"url":"https://alion.io/job/nymcard-support-specialist","title":"Support Specialist","company":{"id":48629,"name":"NymCard","domain":"nymcard.com","url":"https://alion.io/company/nymcard","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Karachi, Pakistan"],"countries":["PK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"PostgreSQL","optional":false},{"name":"SQL","optional":false},{"name":"TCP/IP","optional":false},{"name":"Unix","optional":false},{"name":"C++","optional":true},{"name":"ITIL","optional":true},{"name":"Java","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-10-15T22:33:43Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T19:26:40Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Our Company\nNymCard’s mission is to enable fintech and financial innovators to launch frictionless payment programmes with our modern infrastructure, at record speed. Our open API modern card issuing platform provides flexibility and control to issue cards, authorise transactions, and manage payment operations with just one integration and one partner.\nWe are a team of industry experts and technology innovators who take a dynamic approach to solving complex industry challenges. NymCard has an open and collaborative work environment and together we make up the NymCardian Nation. We power possibilities for our customers and each other by bringing the best talent together to do the best quality work we can.\nThe Role\nWe are hiring a Support Specialist (L1)to provide front-line application and production supportfor NymCard’s issuing platform. You will be the first responderfor incidents and service requests across ticketing, alerts, and chat, triaging issues, reproducing problems, resolving standard cases via runbooks, and escalating to L2 or Engineering with clear steps, logs, and impact. The role operates in a 24/7 shift rotationand requires strong ownership of SLAsduring your window.\nYou will monitor platform and integration health including ISO 8583 message flows, APIs, jobs, and queues, perform sanity checksafter releases and cutovers, validate data with SQL, and review logs on Unix or Linux hosts. You will keep ticket hygienehigh with accurate notes and timelines, maintain knowledge base articles and handover notes, and contribute to post-incident reviews so fixes and workarounds are captured and reused. Success in this role looks like fast and accurate first-time resolution, clean escalationsthat unblock L2 quickly, and stable operations throughout your shift.\nWhat You’ll Be Doing\nTriage and resolve L1 incidents and service requests, keep tickets updated, and communicate status to stakeholders\nMonitor application health, jobs, and integrations, and raise timely escalations for performance or availability issues\nExecute standard operational tasks and health checks, follow runbooks, and suggest improvements where needed\nInvestigate issues using SQLqueries for data validation and reconciliation\nReview logs and processes on Unix or Linuxhosts, collect evidence, and document steps taken\nSupport sanity checksafter releases and changes, coordinate with Operations during cutovers\nPerform ISO 8583message checks where required, capture samples for L2 analysis\nMaintain knowledge base articles, known error records, and handover notes between shifts\nProvide ad hoc weekend or after-hours support when scheduled, participate in a fair rotation\nCollaborate with Operations, Product Support, and Engineering to ensure clear escalation paths and handoffs\nWhat You Bring\n2 to 4 yearsin L1 application or production support in payments or banking\nWorking experience with ISO 8583, and familiarity with card or transaction flows\nHands-on with Unix or Linux, comfortable with basic shell use and log review\nAbility to write and run SQLqueries, experience with Oracle, PostgreSQL, or MongoDB\nUnderstanding of web and network basics such as HTTPand TCP IP\nClear written and verbal communication, strong ticket hygiene, and attention to detail\nWillingness to work in rotational shiftsincluding nights and weekends\nNice to have: basic scripting in shell or Python, exposure to Java or C++ environments, ITIL awareness \nBonus Points\nHybrid working model:In-office collaboration for design reviews, workshops, and team days, with flexible remote time for deep work. Clear expectations on core hours and availability.\nOwnership and growth:Small teams and direct access to decision makers. End-to-end responsibility for your area, support for certifications and learning, and progression based on outcomes.\nCross-border exposure:Work with clients and partners across MENA and beyond. Gain hands-on experience with schemes, banks, and regulators, and broaden your domain expertise.\nReal product and business impact:Build for a live issuing platform used by fintechs. See measurable results on performance and revenue within weeks, and celebrate wins backed by data.","description_format":"text","description_chars":4183,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Financial Software & Embedded Finance"],"lifecycle":[{"event":"open","at":"2026-10-15T22:33:43Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":29,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/nymcard-support-specialist","json_url":"https://alion.io/job/nymcard-support-specialist.json","meta":{"generated_at":"2026-10-16T21:53:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3116,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":48629},"rest":"https://alion.io/mcp/rest/get_company?id=48629"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnymcard-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnymcard-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnymcard-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nymcard-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnymcard-support-specialist"}]}