{"id":3040528,"url":"https://alion.io/job/nysonian-inc-data-analyst-customer-support","title":"Data Analyst – Customer Support","company":{"id":4417831,"name":"Nysonian Inc","domain":"nysonian.com","url":"https://alion.io/company/nysonian","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Islamabad, Pakistan"],"countries":["PK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":24000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1679},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Looker","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false},{"name":"PostgreSQL","optional":true}],"status":"live","first_seen_at":"2026-10-21T20:13:40Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-23T04:39:35Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Data Analyst - Customer Support\nAutomations · [Full-time] · In-Person (Islamabad, PK) · Hours 6pm - 2am PKT\nAbout Nysonian\n Nysonian builds the next generation of global lifestyle brands, shaping how people travel, move, and live. We go beyond creating great products to build experiences that elevate everyday life and empower people around the world.\nOur Fast-Growing Portfolio Includes:\nNOBL Travel - redefining modern travel with design, durability, and performance\nFLO Pilates - bringing Pilates into homes and wardrobes globally\nWith $350M+ in revenue, 400+ teammates across 8 countries, and 1M+ customers worldwide, we are shaping the brands that will define the next decade.\nCore Values: Winners’ Mindset | Speed with Purpose | Thoughtful Innovation | Genuineness | No Ego, Full Ownership\nThe Opportunity\n We are looking for a hands-on Data Analyst to support our Customer Support function through reliable reporting, dashboards, and actionable analysis. The successful candidate will work with large, complex datasets to answer business questions, monitor support performance, identify operational issues, and recommend improvements to customer experience and team efficiency. This role requires strong analytical judgment, \nattention to detail, and the ability to deliver accurate work in a fast-paced environment with changing priorities. \n\nWhat You'll Own\n\nTranslate business questions from Customer Support stakeholders into clear analytical requirements, metric definitions, and reporting deliverables.\nExtract, combine, clean, and analyze large datasets from support systems, databases, spreadsheets, and other business sources.\nBuild and maintain dashboards using at least one visualization tool, such as Power BI, Tableau, or Looker Studio.\nMonitor support metrics, including ticket volume, backlog, first response time, resolution time, SLA compliance, reopen rate, CSAT, and agent productivity.\nAnalyze customer complaints, repeat contacts, returns, refunds, retention outcomes, and chargeback reasons to identify patterns and improvement opportunities.\nAssess human and AI support performance, considering case complexity, channel, and workload when comparing results.\nInvestigate discrepancies between reports and source systems, document root causes, and coordinate corrections with relevant teams.\nAutomate recurring reports and data preparation tasks to reduce manual effort and improve reporting consistency.\nPerform data quality checks for missing records, duplicates, inconsistent identifiers, date issues, and incorrect calculations. Present findings clearly to technical and non-technical stakeholders, with practical recommendations.\nMaintain documentation of reporting logic, business definitions, assumptions, and known limitations.\nHandle customer and business information responsibly and follow company data access policies.\nSkills & Qualifications\nMinimum 2 years of recent, relevant professional experience in data analytics, business intelligence, or operational reporting. Internships and academic projects should be listed separately.\nBachelor’s degree in Data Science, Statistics, Mathematics, Computer Science, Economics, Business Analytics or a related analytical discipline.\nMinimum CGPA of 3.2 out of 4.0, or an equivalent result, in the most recently completed degree.\nStrong practical SQL skills, including joins, aggregations, CTEs, window functions, and date-based analysis.\nHands-on experience working with large datasets, including querying, cleaning, combining, and validating data efficiently.\nPractical proficiency in at least one visualization tool: Power BI, Tableau, Looker Studio, or an equivalent platform.\nWorking proficiency in Python, particularly pandas, for data preparation, analysis, and reporting automation.\nStrong Excel or Google Sheets skills, including pivot tables, lookup formulas, data validation, and reconciliation. \nAbility to select appropriate analytical methods, calculate rates and averages correctly, and distinguish meaningful changes from misleading comparisons.\nStrong problem-solving skills and the ability to investigate an issue beyond the dashboard or headline number.\nAbility to manage multiple requests, reprioritize quickly, communicate delivery timelines, and maintain accuracy under tight deadlines.\nAbility to work independently with incomplete requirements while clarifying important assumptions.\nClear written and verbal communication skills.\nPreferred Experience \nCustomer Support, customer experience, contact center, or ecommerce analytics.\nAnalysis of ticket-level, customer-level, order-level, or interaction-level data.\nFamiliarity with CRM or helpdesk platforms and support workflows.\nExposure to PostgreSQL, MongoDB, APIs, or JSON data.\nExperience with cohort analysis, customer retention, refunds, returns, or chargebacks.\nExperience improving slow queries or processing datasets that are too large for standard spreadsheets.\n\nWhy You'll Love Working at Nysonian\nCulture\nWe're founder-led and operate with speed, direct communication, and clear accountability\nWe invest in tools and management practices that help colleagues do their best work\nOur products are used by customers globally\nAI is intentionally embedded in how we work, create, and scale\nSenior leaders are expected to create structure, make decisions, and stay close to execution\nGrowth & Development\nCompetitive pay and meaningful opportunities for performance-based advancement\nOwnership of strategy, systems, execution, and team buildout within your function\nOpportunity to build and scale a meaningful part of the business across two consumer brands\nScope and compensation growth tied to performance, role expansion, and measurable business impact\nWe are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, gender, marital status, national origin, genetics, disability, age, veteran status or other characteristics.","description_format":"text","description_chars":5977,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-21T22:36:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":42,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/nysonian-inc-data-analyst-customer-support","json_url":"https://alion.io/job/nysonian-inc-data-analyst-customer-support.json","meta":{"generated_at":"2026-10-23T09:15:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14799,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4417831},"rest":"https://alion.io/mcp/rest/get_company?id=4417831"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnysonian-inc-data-analyst-customer-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnysonian-inc-data-analyst-customer-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnysonian-inc-data-analyst-customer-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nysonian-inc-data-analyst-customer-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnysonian-inc-data-analyst-customer-support"}]}