{"id":3444544,"url":"https://alion.io/job/o-c-tanner-client-success-manager","title":"Client Success Manager","company":{"id":1811800,"name":"O.C. Tanner","domain":"octanner.com","url":"https://alion.io/company/octanner-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Salt Lake City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":107000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":648},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T00:00:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-31T08:01:02Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"O.C. Tanner is the global leader in software and services that improve workplace culture through meaningful employee experiences. Our Culture Cloud is a suite of apps designed to enhance the employee experience with strategic recognition, service awards, wellbeing, leadership, and events that help people thrive at work. Our Culture by Design approach provides expert services to organizations looking to create great workplaces.\nOur global team of 1,500 people hail from 58 countries and speak 62 languages. As programmers, researchers, designers, client professionals and craftspeople we create the tech, tools and awards that connect employees to purpose at thousands of companies. Join us as we help people all over the world thrive at work.\nO.C. Tanner is the global leader in software and services that improve workplace culture through meaningful employee experiences. Our Culture Cloud is a suite of apps designed to enhance the employee experience with strategic recognition, service awards, wellbeing, leadership, and events that help people thrive at work. Our Culture by Design approach provides expert services to organizations looking to create great workplaces.\nOur global team of 1,500 people hail from 58 countries and speak 62 languages. As programmers, researchers, designers, client professionals and craftspeople we create the tech, tools and awards that connect employees to purpose at thousands of companies.\nHybrid Work Schedule-Monday through Wednesday in office, option to work remote Thursday & Friday.\nJoin us as we help people all over the world thrive at work. Here is where we need you most:\nThe Client Success Management team has been created and tasked with providing focused attention to O.C. Tanner's largest clients. CSMs (Client Success Manager) are experienced, highly skilled professionals whose primary responsibility is to align O.C. Tanner resources to reduce risk, solve issues, and deliver high-quality results to deliver a strategic solution while maintaining a positive relationship with the client.\nEssential Duties and Responsibilities\nPersonally accountable for the relationship and success of our largest clients\n\nUnderstand different business environments and the issues that affect individual clients\n\nEnsure contract compliance and negotiate key contract terms and extensions.\n\nMake key decisions about the management and success of a client's program to improve partnership and revenue\n\nMonitor client KPI's and determine needed change to improve program success\n\nPresent ideas, strategies and solutions to mid-level and senior-level executives to influence decisions\n\nLead meaningful strategy discussions with the ability to clearly and concisely \"tell the story\"\n\nMentor, train and lead others in effective client service principles and best practices\n\nSolve problems, create efficiencies, and suggest process improvements\n\nManage projects with discretion and sound judgement, skill, and efficiency\n\nCollaborate with other roles and departments across the company\n\nGain extensive understanding of client solutions and recognition objectives, and partner with O.C. Tanner sales team to help achieve success\n\nManage the day-to-day relationship with main client contacts of our largest clients\n\nDevelop solid relationships with clients to allow long-term partnerships to flourish (retention)\n\nProvide exceptional technology expertise\n\nRequirements:\nBachelor's Degree\n\n3 years of experience in client success management and preference given to experience in managing SaaS accounts\n\nAbility to multitask and process work quickly, efficiently, and accurately\n\nIn-depth knowledge of the systems and processes necessary for client management\n\nStrong communication skills (email, phone, presentations)\n\nAbility to work in a team atmosphere\n\nExperienced project manager\n\nStrong problem-solving skills\n\nAbility to research complex issues and develop strategic solutions\n\nParticipate in continuous improvement (change)\n\nStrong sense of pride and accountability to their jobs\n\nAbility to adapt to change\n\nTravel to client locations to conduct 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