{"id":3654603,"url":"https://alion.io/job/o-c-tanner-salesforce-application-administrator-ii","title":"Salesforce Application Administrator II","company":{"id":1811800,"name":"O.C. Tanner","domain":"octanner.com","url":"https://alion.io/company/octanner-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Salt Lake City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Least Privilege","optional":false},{"name":"Salesforce Flow","optional":false},{"name":"Agentforce","optional":true},{"name":"Agile","optional":true},{"name":"Apex","optional":true},{"name":"Confluence","optional":true},{"name":"ITSM","optional":true},{"name":"JavaScript","optional":true},{"name":"Jira","optional":true},{"name":"Python","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-11-02T00:00:00Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-06T03:35:26Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"O.C. Tanner is the global leader in software and services that improve workplace culture through meaningful employee experiences. Our Culture Cloud is a suite of apps designed to enhance the employee experience with strategic recognition, service awards, wellbeing, leadership, and events that help people thrive at work. Our Culture by Design approach provides expert services to organizations looking to create great workplaces.\nOur global team of 1,500 people hail from 58 countries and speak 62 languages. As programmers, researchers, designers, client professionals and craftspeople we create the tech, tools and awards that connect employees to purpose at thousands of companies. Join us as we help people all over the world thrive at work.\nPosition Summary\nThe Salesforce Application Administrator II is a hands-on individual contributor who administers and supports Salesforce and connected applications used by Sales, Marketing, Sales Operations, and other GTM teams. The role independently manages configuration, access, data quality, reporting, declarative automation, releases, and operational support within established standards.\nThis role is designed for an administrator who can independently own well-defined, moderately complex work. The administrator provides first-line troubleshooting and operational support for integrations, while partnering with platform owners and other specialists for custom development, middleware, and architecture decisions. The ideal candidate is curious about emerging technologies and willing to explore practical uses of approved AI capabilities when they support a defined business need.\nWhat You'll Do\nAdminister and support Salesforce\nManage users, roles, permission sets, profiles, queues, public groups, and application access using least-privilege practices.\nConfigure and maintain objects, fields, page layouts, Lightning record pages, record types, picklists, validation rules, reports, and dashboards.\nMonitor application health, scheduled jobs, storage, licenses, integrations, and recurring support issues.\nTroubleshoot incidents and requests, complete root-cause analysis, and document resolutions and preventive actions.\nSupport sandbox management, testing, release activities, deployment validation, and production readiness.\nBuild automation and explore emerging capabilities\nPartner with business stakeholders to understand GTM workflows, clarify requirements, and identify opportunities to reduce manual work.\nBuild, test, document, and maintain Salesforce Flow and other approved workflow automations.\nExplore approved AI tools and platform capabilities and help the team evaluate where they may provide business value.\nMeasure outcomes such as reduced manual effort, fewer recurring issues, improved data quality, faster process completion, or better user adoption.\nSupport integrations and data flows\nProvide operational support for integrations between Salesforce and connected GTM, marketing, ERP, data, productivity, automation, and customer platforms.\nPerform first-line troubleshooting of API, connector, webhook, authentication, permission, mapping, synchronization, and data-quality issues; escalate custom-development, middleware, and architecture needs to the accountable engineering teams.\nCoordinate with Integration Engineers, AI/Automation Engineers, vendors, and platform owners on interface changes, incidents, testing, releases, and support transitions.\nDocument integration dependencies, data flows, ownership, monitoring, failure handling, and escalation paths.\nAssist with imports, exports, deduplication, reconciliation, and controlled data changes using approved tools and processes.\nOperate with discipline\nFollow security, privacy, responsible AI, architecture, change-management, testing, and governance expectations.\nParticipate in backlog refinement, estimation, sprint work, incident response, and continuous improvement.\nCommunicate status, risks, tradeoffs, and recommendations clearly to technical and non-technical partners.\nContribute reusable administration patterns, documentation, and knowledge that improve team productivity and supportability.\nDesired Skills and Experience\nHands-on experience administering Salesforce in a business environment.\nWorking knowledge of Salesforce security and access, data model, declarative configuration, reports and dashboards, and release practices.\nExperience building and supporting Salesforce Flow or comparable workflow automation.\nInterest in learning and responsibly exploring AI-assisted tools and emerging Salesforce capabilities as they become relevant to the team.\nUnderstanding of APIs, integrations, authentication, webhooks, data movement, and cross-system troubleshooting.\nAbility to translate business needs into supportable configuration, automation, integration, reporting, or process improvements.\nStrong analytical, troubleshooting, testing, documentation, and communication skills.\nAbility to balance user needs with security, privacy, data quality, simplicity, governance, and long-term supportability.\nExperience working with Sales, Marketing, or related GTM processes.\nEducation and Qualifications\nRequired\nDemonstrated capability gained through practical experience, relevant education, professional training, certifications, or a combination of these.\nHands-on experience administering Salesforce in a production business environment, including the ability to independently complete routine administration and moderately complex configuration work.\nExperience delivering or supporting workflow automation and working directly with business stakeholders and technical partners.\nExperience troubleshooting application, access, workflow, reporting, integration, or data issues.\nUnderstanding of security, privacy, access management, change control, testing, and operational support expectations.\nPreferred\nSalesforce Administrator certification; Platform App Builder or Business Analyst certification is beneficial.\nExperience with one or more Salesforce products or connected GTM platforms relevant to the organization’s environment.\nExposure to Salesforce Einstein, Agentforce, generative AI assistants, or similar emerging capabilities is helpful but not required.\nExperience with integration platforms, APIs, middleware, webhooks, data-loading tools, or low-code automation platforms.\nBasic scripting experience with languages such as JavaScript, Python, Apex, or SQL is helpful but not required.\nExperience with Agile delivery, Jira, Confluence, ITSM, release management, or product-oriented operating models.\nWhat Success Looks Like in the First 6-12 Months\nEstablish trusted ownership of assigned Salesforce administration, support, and release activities.\nDeliver well-tested configuration and Salesforce Flow improvements that address prioritized GTM needs and remain supportable over time.\nImprove operational documentation, integration escalation paths, and knowledge sharing so recurring issues are easier to prevent and resolve.\nDemonstrate sound judgment in balancing stakeholder needs with security, data quality, governance, simplicity, and long-term maintainability.\nWorking Relationships\nGTM TechOps, Sales Operations, Marketing, and other business process owners.\nIntegrations Engineers, AI/Automation Engineers, Product, Engineering, Data, Security, Enterprise Architecture, Infrastructure, and platform owners.\nTechnology Operations, Service Delivery, vendors, consultants, and change/adoption partners as needed.\nSuccess Measures\nSalesforce and related applications are reliable, secure, understandable, and supportable.\nRequests and incidents are resolved with clear ownership, good documentation, and fewer recurring issues.\nAutomation solutions reduce manual effort or improve cycle time, quality, consistency, and user experience.\nConfiguration, integrations, testing, and releases are managed consistently and responsibly.\nBusiness stakeholders experience responsive support, clear communication, and practical 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