{"id":2529685,"url":"https://alion.io/job/o9-solutions-client-management-director","title":"Client Management Director","company":{"id":48157,"name":"o9 Solutions","domain":"o9solutions.com","url":"https://alion.io/company/o9-solutions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":16,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":149000,"max_usd":280000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1520},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AI Agents","optional":false},{"name":"Knowledge Graph","optional":false}],"status":"live","first_seen_at":"2026-06-15T00:00:00Z","employer_posted_date":"2026-06-15","last_verified_at":"2026-10-20T22:09:53Z","board_verified":true,"closed_at":null,"days_open":128,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":127},"description":"Transforming the Future of Enterprise Planning\nAt o9, our mission is to be the Most Value-Creating Platform for enterprises by transforming decision-making through our AI-first approach. By integrating siloed planning capabilities and capturing millions-even billions-in value leakage, we help businesses plan smarter and faster.\nThis not only enhances operational efficiency but also reduces waste, leading to better outcomes for both businesses and the planet. Global leaders like Google, PepsiCo, Walmart, T-Mobile, AB InBev, and Starbucks trust o9 to optimize their supply chains.\nAbout the role\nThe Client Management Director is the senior accountable owner of the client relationship. You ensure clients derive sustained, measurable value from the o9 platform - deepening adoption, expanding footprint, and positioning o9 as a long-term strategic partner. You will manage a portfolio of strategic accounts, working closely with client supply chain, IT, and executive leadership to translate o9 capabilities into tangible business outcomes. You will ensure client satisfaction at all stages of the o9 relationship, from initial o9 solution delivery through ongoing strategic growth, while meeting financial and performance targets for the portfolio.\nWhat you will do for us\nClient Relationship & Executive Engagement\nRelationship ownership: Primary o9 point of contact for client supply chain and IT leadership; trusted advisor at VP and C-suite level.\n\nExecutive business reviews: Lead quarterly and annual reviews presenting value realized, roadmap alignment, and strategic recommendations.\n\nEscalation management: Own escalations end-to-end - triage, coordinate resolution, and communicate proactively throughout.\n\nValue Realization & Adoption\nValue tracking: Define and monitor client outcome metrics - planning cycle time, MAPE, planner productivity, inventory health - and keep them central to every client interaction.\n\nAdoption acceleration: Identify underutilized capabilities and drive activation of advanced modules including Agentic AI and the Post-Game Agent (PGA).\n\nProcess transformation: Help clients consolidate fragmented data environments and shift planners from manual analysis to exception-based, AI-guided workflows.\n\nPlatform Expertise & Thought Leadership\nDeep platform knowledge: Maintain hands-on understanding of o9 supply planning, demand management, IBP, and Agentic AI to credibly advise on configuration, roadmap, and best practices.\n\nAI-enabled planning advisory: Guide clients on deploying o9’s Agentic AI capabilities, including the Post-Game Agent.\n\nIndustry relevance: Bring benchmarks, peer insights, and emerging supply chain planning trends to sharpen client strategic thinking.\n\nCommercial Growth\nRenewal ownership: Own renewals for assigned accounts; proactively identify risk and mobilize resources to address it.\n\nExpansion pipeline: Develop opportunities across modules, business units, geographies, and Agentic AI deployments; partner with Sales to convert.\n\nCommercial negotiation: Lead contract renewals, SOW expansions, and new SaaS component additions.\n\nCross-Functional Collaboration\nInternal advocacy: Represent client needs to Product, Engineering, and Delivery to ensure feedback informs the o9 roadmap.\n\nDelivery partnership: Work with implementation teams during active projects to maintain relationship continuity and expectation alignment.\n\nKnowledge sharing: Document success stories and best practices to support institutional knowledge and pre-sales activities.\n\nWhat you will have\nRequired\n10+ years in supply chain planning, enterprise software client success, or management consulting with direct S&OP / IBP exposure.\n\nProven track record managing complex, senior-level client relationships in enterprise SaaS or supply chain technology.\n\nStrong IBP fundamentals: demand planning, supply planning, capacity planning, financial integration, and SIOP process design.\n\nTrack record of driving platform adoption, expanding account footprint, and delivering measurable client outcomes.\n\nExcellent executive communication skills across technical and non-technical audiences.\n\nFluency with planning KPIs: MAPE, FVA, WOS, EOH, and service level.\n\nPreferred\nExperience with o9 or comparable platforms (SAP IBP, Kinaxis, Blue Yonder, Anaplan).\n\nExposure to AI-powered planning tools and Agentic AI in supply chain contexts.\n\nAPICS CPIM or CSCP certification, or equivalent.\n\nExperience with ERP integration contexts (SAP S/4HANA, Oracle) within planning tool deployments.\n\nWhat we’ll do for you…\nCompetitive salary and benefits. This position at o9 Solutions has an annual salary range of $174,787.00 - $240,332.00.\n\nStock options to eligible candidates\n\nHigh growth organization - very strong entrepreneurial culture and no corporate politics\n\nSupport network: Work with a team you can learn from and every day\n\nDiversity: We pride ourselves on our international working environment\n\nSocial: Fun after-work activities like Friday Socials. If you’re in the office, feel free to join these events in person.\n\nFood and drink: Enjoy healthy snacks, fresh fruit, teas and coffees on us.\n\nWork Life Balance: https://youtu.be/IHSZeUPATBA?feature=shared\n\nFeel part of A team: https://youtu.be/QbjtgaCyhes?feature=shared\n\nImpact the planet positively: https://www.youtube.com/watch?v=-ylSC6LNZy0\n\nThis position at o9 Solutions has an annual salary range of $178,283-$245,140. Additionally, you may be eligible to participate in our medical, retirement, and other company-sponsored benefits.**The above information reflects the expected base salary range, although the lower and upper bounds may vary based on location, skills, experience, certifications, licenses, or other relevant factors.\nMore about us…\nAt o9, transparency and open communication are at the core of our culture. Collaboration thrives across all levels-hierarchy, distance, or function never limit innovation or teamwork. Beyond work, we encourage volunteering opportunities, social impact initiatives, and diverse cultural celebrations.\nWith a $3.7 billion valuation and a global presence across Dallas, Amsterdam, Barcelona, Madrid, London, Paris, Tokyo, Seoul, and Munich, o9 is among the fastest-growing technology companies in the world. Through our aim10x vision, we are committed to AI-powered management, driving 10x improvements in enterprise decision-making. Our Enterprise Knowledge Graph enables businesses to anticipate risks, adapt to market shifts, and gain real-time visibility. By automating millions of decisions and reducing manual interventions by up to 90%, we empower enterprises to drive profitable growth, reduce inefficiencies, and create lasting value.\no9 is an equal-opportunity employer that values diversity and inclusion. We welcome applicants from all backgrounds, ensuring a fair and unbiased hiring process. Join us as we continue our growth journey!","description_format":"text","description_chars":6902,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Stock options"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-10-14T12:36:03Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 58 · green card filings: 18","filings_12m":58,"filings_prev_12m":63,"green_card_filings_12m":18,"median_offered_wage_usd":137763,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.26,"p_room":0.28,"age_days":127,"expected_fill_days":27,"reasons":["conf:8","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/o9-solutions-client-management-director","json_url":"https://alion.io/job/o9-solutions-client-management-director.json","meta":{"generated_at":"2026-10-21T00:40:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1035,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":48157},"rest":"https://alion.io/mcp/rest/get_company?id=48157"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fo9-solutions-client-management-director"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fo9-solutions-client-management-director"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fo9-solutions-client-management-director"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/o9-solutions-client-management-director\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fo9-solutions-client-management-director"}]}