{"id":2529649,"url":"https://alion.io/job/o9-solutions-devops-tech-lead-2","title":"DevOps Tech Lead","company":{"id":48157,"name":"o9 Solutions","domain":"o9solutions.com","url":"https://alion.io/company/o9-solutions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["São Paulo, Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":58000,"max_usd":146000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":830},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"CI/CD","optional":false},{"name":"GCP","optional":false},{"name":"Knowledge Graph","optional":false},{"name":"Kubernetes","optional":false}],"status":"live","first_seen_at":"2026-09-01T00:00:00Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-10-14T17:00:03Z","board_verified":true,"closed_at":null,"days_open":44,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":44},"description":"Transforming the Future of Enterprise Planning\nAt o9, our mission is to be the Most Value-Creating Platform for enterprises by transforming decision-making through our AI-first approach. By integrating siloed planning capabilities and capturing millions-even billions-in value leakage, we help businesses plan smarter and faster.\nThis not only enhances operational efficiency but also reduces waste, leading to better outcomes for both businesses and the planet. Global leaders like Google, PepsiCo, Walmart, T-Mobile, AB InBev, and Starbucks trust o9 to optimize their supply chains.\nDevOps Tech Lead\nAs a DevOps Tech Lead, you will play a pivotal, high-visibility role in supporting global customers. Serving as the primary technical contact for critical escalations regarding DevOps, cloud infrastructure, and environment stability, you will bridge the gap between complex customer issues and internal engineering teams. You will diagnose root causes, drive rapid resolution, and ensure an exceptional platform experience.\nWe invest heavily in our talent. You’ll work with cutting-edge cloud architectures, solve complex high-stakes problems, and collaborate with a globally distributed, high-performing team.\nThis position operates on a Sunday through Thursday schedule during standard daytime hours.\nWhat you’ll do for us\nEscalation Ownership: Act as the primary technical escalation point for customer issues concerning DevOps, cloud infrastructure, and environment operations.\n\nTechnical Diagnosis & Support: Partner directly with customer technical teams to investigate, gather context, review logs, validate configurations, and diagnose root causes.\n\nIssue Translation & Triage: Translate complex customer challenges into actionable problem statements for DevOps, SRE, and software engineering teams, assessing severity and prioritizing resolution.\n\nPlatform & Infrastructure Expertise: Maintain an in-depth understanding of o9’s multi-cloud architecture, CI/CD pipelines, containerization, and deployment models.\n\nCustomer Advocacy & Communication: Provide transparent, timely updates throughout the incident lifecycle, acting as a trusted technical advisor.\n\nContinuous Improvement: Track recurring trends and collaborate with leadership to recommend process, tooling, and architectural enhancements.\n\nCross-Functional Collaboration: Partner closely with Product, Engineering, and Support teams to continuously improve system reliability and the customer experience.\n\nWhat you’ll have\nEducation & Experience\nExperience:8+ years minimum of hands-on experience in a DevOps, deployment, or cloud/infrastructure operations role.\n\nEducation:Bachelor’s degree required in Computer Science, Software Engineering, Information Technology, or a related field. AMaster’s degree is preferred.\n\nCustomer Engagement: Proven track record in customer-facing, high-severity escalation, or technical advisor roles.\n\nTechnical Skills\nCloud & Containerization: Deep hands-on experience with major cloud platforms (AWS, Azure, or GCP),Kubernetes, and container environments.\n\nCI/CD & Operations: Strong experience managing CI/CD pipelines, production deployment, and infrastructure monitoring/logging tools.\n\nTroubleshooting: Proven ability to break down and resolve complex production issues within SaaS or cloud-native environments.\n\nCore Competencies & Language\nLanguage: Fluent English (written and spoken) is required for daily collaboration with global teams and customers.\n\nCommunication: Exceptional ability to distill complex technical concepts into clear language for both technical and non-technical audiences.\n\nLeadership & Resilience: Strong sense of urgency, ownership, and composure when navigating high-pressure incident situations.\n\nMore about us…\nAt o9, transparency and open communication are at the core of our culture. Collaboration thrives across all levels-hierarchy, distance, or function never limit innovation or teamwork. Beyond work, we encourage volunteering opportunities, social impact initiatives, and diverse cultural celebrations.\nWith a $3.7 billion valuation and a global presence across Dallas, Amsterdam, Barcelona, Madrid, London, Paris, Tokyo, Seoul, and Munich, o9 is among the fastest-growing technology companies in the world. Through our aim10x vision, we are committed to AI-powered management, driving 10x improvements in enterprise decision-making. Our Enterprise Knowledge Graph enables businesses to anticipate risks, adapt to market shifts, and gain real-time visibility. By automating millions of decisions and reducing manual interventions by up to 90%, we empower enterprises to drive profitable growth, reduce inefficiencies, and create lasting value.\no9 is an equal-opportunity employer that values diversity and inclusion. We welcome applicants from all backgrounds, ensuring a fair and unbiased hiring process. Join us as we continue our growth journey!","description_format":"text","description_chars":4900,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-10-14T12:36:03Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.65,"p_room":0.45,"age_days":44,"expected_fill_days":29,"reasons":["conf:10","win:tail"],"computed_at":"2026-10-15T03:39:25Z"},"pay":null,"html_url":"https://alion.io/job/o9-solutions-devops-tech-lead-2","json_url":"https://alion.io/job/o9-solutions-devops-tech-lead-2.json","meta":{"generated_at":"2026-10-15T03:39:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5105,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":48157},"rest":"https://alion.io/mcp/rest/get_company?id=48157"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fo9-solutions-devops-tech-lead-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fo9-solutions-devops-tech-lead-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fo9-solutions-devops-tech-lead-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/o9-solutions-devops-tech-lead-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fo9-solutions-devops-tech-lead-2"}]}