{"id":2529679,"url":"https://alion.io/job/o9-solutions-functional-consultant-client-success","title":"Functional Consultant, Client Success","company":{"id":48157,"name":"o9 Solutions","domain":"o9solutions.com","url":"https://alion.io/company/o9-solutions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":15,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17500,"max_usd":37000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1815},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"JavaScript","optional":false},{"name":"MySQL","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"Knowledge Graph","optional":true},{"name":"Microsoft Excel","optional":true},{"name":"MS SQL","optional":true}],"status":"live","first_seen_at":"2026-07-07T00:00:00Z","employer_posted_date":"2026-07-07","last_verified_at":"2026-10-19T21:44:36Z","board_verified":true,"closed_at":null,"days_open":105,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":104},"description":"Transforming the Future of Enterprise Planning\nAt o9, our mission is to be the Most Value-Creating Platform for enterprises by transforming decision-making through our AI-first approach. By integrating siloed planning capabilities and capturing millions-even billions-in value leakage, we help businesses plan smarter and faster.\nThis not only enhances operational efficiency but also reduces waste, leading to better outcomes for both businesses and the planet. Global leaders like Google, PepsiCo, Walmart, T-Mobile, AB InBev, and Starbucks trust o9 to optimize their supply chains.\nTransforming the Future of Enterprise Planning\nAt o9, our mission is to be the Most Value-Creating Platform for enterprises by transforming decision-making through our AI-first approach. By integrating siloed planning capabilities and capturing millions-even billions-in value leakage, we help businesses plan smarter and faster.\nThis not only enhances operational efficiency but also reduces waste, leading to better outcomes for both businesses and the planet. Global leaders like Google, PepsiCo, Walmart, T-Mobile, AB InBev, and Starbucks trust o9 to optimize their supply chains.\nJob Title: Consultant\nAt o9, we invest in people. We seek talented, driven individuals to power our transformative approach. You’ll thrive in a dynamic, supportive environment, growing while making a real impact.\nWhat you’ll do for us…\nDemonstrate thorough knowledge of industry best practices, business processes, o9’s solutions, technical architecture, and value proposition.\n\nResponsible for solution usability and uptime by resolving any customer issues in a timely fashion, ensuring accuracy of data loads and validating the e2e workflows.\n\nIdentify any design issues in the existing setup and co-ordinate with other o9 consultants to solve the business problem. Be the single point of contact for any platform level upgrade/patch/hotfix.\n\nConfigure the o9 platform based on the change requests/enhancements post go-live and deliver them to solve deep operations / supply chain problems.\n\nCreate and execute workflow and data analytics test-cases. Work on bugs/issues and track progress at resolving issues using a support tool.\n\nSupport Super User and End User training, for a global user base.\n\nActively help in improving internal processes and product features based on customer feedback by interfacing with the development and operations teams.\n\nLimited travel to customer site\n\nWhat you’ll have…\nExperience: 2+ years of hands -on experience in any of the enterprise planning application tools and knowledge and training in databases (SQL Server, MySQL) is a MUST.\n\nStatistical, Optimization and Simulation skills through software tools and packages like R/Java script/python is desirable.\n\nEducation: Bachelor’s/Engineering degree in Computer Science, Engineering or related field.\n\nSkills: Statistical, Optimization and Simulation skills through software tools and packages like R/Java script/python is desirable.\n\nDeep understanding of supply chain planning concepts including Demand Management, Distribution Planning, Master Planning, and S&OP.\n\nKnowledge and training in databases (SQL Server, MySQL) and skills one or more languages like SQL, MDX, T-SQL or similar is desirable.\n\nProficient in the use of Microsoft Excel/PowerPoint for analysis and presentation\n\nEnglish : Business level is required\n\nJapanese: Native level is a must.\n\nCharacteristics:Ability to work with and as a true team. Organized and diligent style of working\n\nPatient listener with the ability to clearly articulate your view point to manage and deliver to customer expectations, even under pressure.\n\nWe really value team spirit: Transparency and frequent communication is key. At o9, this is not limited by hierarchy, distance, or function\n\nEmployee Testimonial…\n“I'm happy to be a part of Customer Success team where members always learn and work for Client Value, which is one of the five core values at o9. Succeeding in achieving client satisfaction is the most worthwhile moment for me, which makes me feel proud of my team and my own growth.”\nY. Hasegawa, Associate Client Success Manager.\nhttps://o9solutions.com/ja/articles/employee-interview-y-hasegawa\nWhat We Offer\nCompetitive Salary - We recognize and reward talent.\n\nFlexible Work - Work from home two days a week-less commuting, more time for what matters.\n\nSupportive Team - Work alongside a diverse, talented team you can learn from every day.\n\nDiversity & Inclusion - We celebrate our international workforce and value different perspectives.\n\nHow the process works\nApply - Submit your application by clicking the apply button.\n\nInitial Contact - Our recruiter will connect with you via video or phone call to discuss the role and understand your background.\n\nOnline Assessment - (If Applicable)\n\nRound 1 - An initial discussion to evaluate your skills and expertise.\n\nRound 2 - A deeper technical assessment to understand your approach and proficiency with global members.\n\nManagerial Round - A conversation with the hiring manager to evaluate collaboration, team fit, and growth potential.\n\nHR Round - A final discussion on company culture, expectations, and career progression.\n\nMore about us…\nAt o9, transparency and open communication are at the core of our culture. Collaboration thrives across all levels-hierarchy, distance, or function never limit innovation or teamwork. Beyond work, we encourage volunteering opportunities, social impact initiatives, and diverse cultural celebrations.\nWith a $3.7 billion valuation and a global presence across Dallas, Amsterdam, Barcelona, Madrid, London, Paris, Tokyo, Seoul, and Munich, o9 is among the fastest-growing technology companies in the world. Through our aim10x vision, we are committed to AI-powered management, driving 10x improvements in enterprise decision-making. Our Enterprise Knowledge Graph enables businesses to anticipate risks, adapt to market shifts, and gain real-time visibility. By automating millions of decisions and reducing manual interventions by up to 90%, we empower enterprises to drive profitable growth, reduce inefficiencies, and create lasting value.\no9 is an equal-opportunity employer that values diversity and inclusion. We welcome applicants from all backgrounds, ensuring a fair and unbiased hiring process. Join us as we continue our growth journey!","description_format":"text","description_chars":6370,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Japanese","level":"Proficiency (C2)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Japan","iso":"JP","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-10-14T12:36:03Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.142,"p_room":0.28,"age_days":104,"expected_fill_days":18,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:junior"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/o9-solutions-functional-consultant-client-success","json_url":"https://alion.io/job/o9-solutions-functional-consultant-client-success.json","meta":{"generated_at":"2026-10-20T00:37:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":808,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":48157},"rest":"https://alion.io/mcp/rest/get_company?id=48157"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fo9-solutions-functional-consultant-client-success"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fo9-solutions-functional-consultant-client-success"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fo9-solutions-functional-consultant-client-success"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/o9-solutions-functional-consultant-client-success\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fo9-solutions-functional-consultant-client-success"}]}