{"id":2529620,"url":"https://alion.io/job/o9-solutions-manager-client-success","title":"Manager, Client Success","company":{"id":48157,"name":"o9 Solutions","domain":"o9solutions.com","url":"https://alion.io/company/o9-solutions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":17,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":95000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1380},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Knowledge Graph","optional":false}],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-22T22:27:16Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Transforming the Future of Enterprise Planning\nAt o9, our mission is to be the Most Value-Creating Platform for enterprises by transforming decision-making through our AI-first approach. By integrating siloed planning capabilities and capturing millions-even billions-in value leakage, we help businesses plan smarter and faster.\nThis not only enhances operational efficiency but also reduces waste, leading to better outcomes for both businesses and the planet. Global leaders like Google, PepsiCo, Walmart, T-Mobile, AB InBev, and Starbucks trust o9 to optimize their supply chains.\nJob Title: Customer Success Manager\nAt o9, we invest in people. We seek talented, driven individuals to power our transformative approach. You’ll thrive in a dynamic, supportive environment, growing while making a real impact.\nWhat you’ll do for us\nEffectively develop and strategically manage the customer accounts within Japan, for post go-live services.\nPrimary focus on generating sustainable, repeatable and long term customer revenue through the delivery of exemplary support service to customer accounts.\nResponsible for solution usability and uptime by resolving any customer issues in a timely fashion, ensuring accuracy of data loads and validating the e2e workflows\nAchieve agreed performance levels in line with customer requirements and the functional SLAs. Be the single point of contact for any platform level upgrade/patch/hot fix.\nHandle assignment and monitoring of task to support consultants. Identify any design issues in the existing setup and co-ordinate with functional and technical support consultants to drive for resolution.\nHas a proven track record of building and managing successful support teams in a global environment. Be a motivator of the team and initiator of team’s career enhancement.\nMaintains a repository of all project-related documents for use throughout the project, for historical reference, training and audits.\nWorks with R&D team to drive enhancements in product.\nWhat you’ll have\nExperience: 6 -10 years of hands -on experience in any of the enterprise planning application tools experience in supply chain projects.\n Education: Master’s Degree. Degrees in the following fields: Operations Research, Mathematics, Science, Engineering, Business Administration, Business Analytics, Computer Science, or related fields (including Supply Chain Engineering)\nSkills:\nHigh degree of interpersonal effectiveness and building relationships with customers, across levels and functions and being the face of o9.\nHigh drive and energy with the ability to handle multiple actions and facets effectively and quickly.\nStrong project management skills.\nExcellent written, verbal and presentation skills.\nCharacteristics:\nYou thrive in a fast paced, challenging environment, where there is much white space and problem solving is at the heart of what drives your analysis Strong leadership and organizational abilities. Willingness to build professional relationships with employees and clients. Good motivational, and interpersonal skills. Must have good communication skills (Written and Verbal) in English.\nWe really value Team Spirit: Transparency and frequent communication is key. At o9, this is not limited by hierarchy, distance, or function\nWhat We Offer\nCompetitive Salary - We recognize and reward talent.\nFlexible Work - Work from home two days a week-less commuting, more time for what matters.\nSupportive Team - Work alongside a diverse, talented team you can learn from every day.\nDiversity & Inclusion - We celebrate our international workforce and value different perspectives.\nFood & Drink - Enjoy healthy snacks, fresh fruit, teas, and coffees.\nMore about us…\nAt o9, transparency and open communication are at the core of our culture. Collaboration thrives across all levels-hierarchy, distance, or function never limit innovation or teamwork. Beyond work, we encourage volunteering opportunities, social impact initiatives, and diverse cultural celebrations.\nWith a $3.7 billion valuation and a global presence across Dallas, Amsterdam, Barcelona, Madrid, London, Paris, Tokyo, Seoul, and Munich, o9 is among the fastest-growing technology companies in the world. Through our aim10x vision, we are committed to AI-powered management, driving 10x improvements in enterprise decision-making. Our Enterprise Knowledge Graph enables businesses to anticipate risks, adapt to market shifts, and gain real-time visibility. By automating millions of decisions and reducing manual interventions by up to 90%, we empower enterprises to drive profitable growth, reduce inefficiencies, and create lasting value.\no9 is an equal-opportunity employer that values diversity and inclusion. We welcome applicants from all backgrounds, ensuring a fair and unbiased hiring process. Join us as we continue our growth journey!","description_format":"text","description_chars":4843,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Japan","iso":"JP","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-10-14T12:36:03Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.558,"p_room":0.55,"age_days":23,"expected_fill_days":22,"reasons":["conf:31","stale_co","velocity","win:tail"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/o9-solutions-manager-client-success","json_url":"https://alion.io/job/o9-solutions-manager-client-success.json","meta":{"generated_at":"2026-10-24T16:04:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23132,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":48157},"rest":"https://alion.io/mcp/rest/get_company?id=48157"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fo9-solutions-manager-client-success"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fo9-solutions-manager-client-success"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fo9-solutions-manager-client-success"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/o9-solutions-manager-client-success\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fo9-solutions-manager-client-success"}]}