Technical Consultant, Client Success

Transforming the Future of Enterprise Planning

At o9, our mission is to be the Most Value-Creating Platform for enterprises by transforming decision-making through our AI-first approach. By integrating siloed planning capabilities and capturing millions-even billions-in value leakage, we help businesses plan smarter and faster.

This not only enhances operational efficiency but also reduces waste, leading to better outcomes for both businesses and the planet. Global leaders like Google, PepsiCo, Walmart, T-Mobile, AB InBev, and Starbucks trust o9 to optimize their supply chains.

About the role...

In this role, we are looking for energetic folks, who can validate, synthesize and transform customer data for planning, visibility, collaboration, and analytics using different tools to proactive customer delight in a fast-paced, dynamic environment.

What you’ll do for us…

• Timely response and resolution of batch automation disruptions, in order to meet customer SLA’s with accurate and on-time results
• Validating, synthesizing, transforming customer data for planning, visibility, collaboration, and analytics using tools like SQL.
• Review and analyze the data provided by the customer along with its technical/functional intent and interdependencies.
• Ensure smooth operations of o9's cloud-based solution
• Support continuous integration and continuous delivery processes
• Collect, monitor and analyze systems performance data for improved performance
• Create automated tasks with shell scripts (bash, PowerShell, python)
• Understand the o9 platform’s data model (table structures, linkages, optimal designs) post-go-live for maintaining, debugging, and enhancing various planning use cases.
• Participate in the technical design, data requirements gathering, making recommendations in case of inaccurate or missing data.
• Fine-tune performance at various levels; automate manual processes; establish checks and balances for sustained value delivery.
• Create and execute integration test-cases. Work on bugs/issues and track the progress of resolving issues using support tools.

What you’ll have...

• Experience 3+ years of hands -on experience in SQL and leveraging ETL tools like Delta Lake for data transformation.
• Experience with Amazon Web Services (AWS), AZURE, Google Cloud Infrastructures preferred.
• Education: Bachelor of Science, or higher degree in Computer Engineering, Supply Chain, Operations Research, Computer Science, Statistics, or a related quantitative field. Masters of Science or higher degree in Computer Engineering, Supply Chain, Operations Research, Computer Science, Statistics or a related quantitative field is preferred
• Skills: Statistical, Optimization, and Simulation skills through software tools and packages like R/Javascript/Python preferred.
• Proficient in SQL and leveraging ETL tools for data transformations.
• Proficiency in Python, Bash, and/or Powershell Scripting
• Proficient in the use of Microsoft Excel/PowerPoint for analysis and presentation
• Fluent in English and Japanese, both speaking and writing
• Characteristics: Ability to take complete ownership of work and deliver with minimal management oversight.
• We really value team spirit: Transparency and frequent communication is key. At o9, this is not limited by hierarchy, distance, or function

What We Offer

• Competitive Salary - We recognize and reward talent.
• Tech Tools - Choose a Windows or PC laptop, whatever helps you work best.
• Flexible Work - Work from home two days a week-less commuting, more time for what matters.
• Supportive Team - Work alongside a diverse, talented team you can learn from every day.
• Diversity & Inclusion - We celebrate our international workforce and value different perspectives.
• Food & Drink - Enjoy healthy snacks, teas, and coffees.

How the process works

• Apply - Submit your application by clicking the Link below.
• Initial Contact - Our recruiter will connect with you via video or phone call to discuss the role and understand your background.
• Online Assessment - (If Applicable)
• Tech Round 1 - An initial technical discussion to evaluate your skills and expertise.
• Tech Round 2 - A deeper technical assessment to understand your approach and proficiency.
• Managerial Round - A conversation with the hiring manager to evaluate collaboration, team fit, and growth potential.
• HR Round - A final discussion on company culture, expectations, and career progression.

More about us…

At o9, transparency and open communication are at the core of our culture. Collaboration thrives across all levels-hierarchy, distance, or function never limit innovation or teamwork. Beyond work, we encourage volunteering opportunities, social impact initiatives, and diverse cultural celebrations.

With a $3.7 billion valuation and a global presence across Dallas, Amsterdam, Barcelona, Madrid, London, Paris, Tokyo, Seoul, and Munich, o9 is among the fastest-growing technology companies in the world. Through our aim10x vision, we are committed to AI-powered management, driving 10x improvements in enterprise decision-making. Our Enterprise Knowledge Graph enables businesses to anticipate risks, adapt to market shifts, and gain real-time visibility. By automating millions of decisions and reducing manual interventions by up to 90%, we empower enterprises to drive profitable growth, reduce inefficiencies, and create lasting value.

o9 is an equal-opportunity employer that values diversity and inclusion. We welcome applicants from all backgrounds, ensuring a fair and unbiased hiring process. Join us as we continue our growth journey!