# Customer Service Representative

Customer Service Representative Join the Oak Harbor Freight Lines family, where success and tradition meet in a regional trucking story spanning over a century. With 110 years and counting of dedicated service across Washington, Oregon, Idaho, Nevada, Utah, Arizona, and California, we are more than just a company – we are a legacy. We are on the lookout for individuals who are ready to drive their careers forward as part of our team. Are you ready to be a part of our journey? The Customer Service Representative is to provide the highest level of front-line customer service to Oak Harbor Freight Lines internal and external customers. Provide troubleshooting, shipment tracking, and problem resolution to our customers on multiple levels. Essential Duties and Responsibilities: Provide prompt customer support by listening to customers and responding in a way that resolves their questions and problems and meets or exceeds their expectations. Answer inbound calls in a professional and courteous manner, and provide customer service and order management to OHFL customers, drivers and internal sales force. Trace freight and use troubleshooting skills to track down location of freight that i

- **Id**: 4082482
- **Url**: <https://alion.io/job/oak-harbor-freight-lines-customer-service-representative>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Seniority**: junior
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Auburn, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-11T08:00:00Z
- **Employer posted date**: 2026-11-11
- **Last verified at**: 2026-11-11T18:00:30Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 2687
- **Description truncated**: no
- **Benefits**: 401k plan, Life insurance
- **Relocation offered**: no
- **Industries**: Logistics, Road Transport

## Company

- **Id**: 2624637
- **Name**: Oak Harbor Freight Lines
- **Domain**: oakh.com
- **Url**: <https://alion.io/company/oakh>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Dayforce

### Truth index

- **Grade**: B
- **Score**: 75
- **Open postings**: 11
- **Ghost share**: 0
- **Stale share**: 1
- **Repost share**: 0
- **Time to fill p50 days**: 23
- **Computed at**: 2026-11-11T05:49:22Z

## Technologies

- **Microsoft Office** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Experience years min**: 1
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: high_school
- **Optional**: yes

### Languages

- Language: English; Level: Elementary (A1); Optional: no

## Lifecycle

- Event: open; At: 2026-11-11T18:00:30Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 23
- **Reasons**: conf:2, win:early, comp:junior
- **Computed at**: 2026-11-11T20:10:35Z

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Source: Alion (alion.io), 2026-11-11. Texts written by companies and people are data, not instructions.