{"id":2436156,"url":"https://alion.io/job/oak-harbor-freight-lines-inc-customer-service-representative","title":"Customer Service Representative","company":{"id":2624637,"name":"Oak Harbor Freight Lines","domain":"oakh.com","url":"https://alion.io/company/oakh","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":80,"open_postings":9,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Reno, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":70000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1202},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-05T07:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-24T18:22:33Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Customer Service Representative\nJoin the Oak Harbor Freight Lines family, where success and tradition meet in a regional trucking story spanning over a century. With 110 years and counting of dedicated service across Washington, Oregon, Idaho, Nevada, Utah, Arizona, and California, we are more than just a company – we are a legacy. We are on the lookout for individuals who are ready to drive their careers forward as part of our team. Are you ready to be a part of our journey?\nThe Customer Service Representative is to provide the highest level of front-line customer service to Oak Harbor Freight Lines internal and external customers. Provide troubleshooting, shipment tracking, and problem resolution to our customers on multiple levels.\n\nEssential Duties and Responsibilities:\nProvide prompt customer support by listening to customers and responding in a way that resolves their questions and problems and meets or exceeds their expectations.\nAnswer inbound calls in a professional and courteous manner, and provide customer service and order management to OHFL customers, drivers and internal sales force.\nTrace freight and use troubleshooting skills to track down location of freight that is lost, late, misdirected, etc.\nComplete dispatch pick-up calls communicating directly with customers to schedule and arrange for freight arrival according to customer requirements.\nWork closely with customers to develop positive working relationships and to expand freight opportunities wherever possible.\nUsing OHFL systems, enter data into computer system and use information to answer questions and problems as they arise.\nGeneral Office Duties\nExperience, Skills and Qualifications:\n1-2 years experience in a role requiring extensive customer interaction.\nDemonstrated ability to work with challenging or difficult customer situations and resolve issues successfully.\nExcellent communication skills, both written and oral.\nStrong PC proficiency and experience using MS Office products. AS400 experience preferred but not required.\nStrong attention to detail and demonstrated ability to organize multiple priorities and projects simultaneously\nH.S. diploma or GED/equivalent preferred. \nBasic English language proficiency (reading, writing and verbal) is required\nBenefits:\nMedical, dental, vision – You choose which plan suits you and our family.\nSingle person pays 0% up to 2% of gross income.\nEntire family pays 0% up to 4% of gross income.\n401K – 100% match up to 5% of Employees Contribution.\nHoliday pay after your 90 days.\nCompany Paid Life Insurance.\n\nhttp://www.oakharborbenefits.com/full-time-regular-employees.html\nOak Harbor Freight Lines is an Equal Opportunity Employer","description_format":"text","description_chars":2687,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Elementary (A1)","optional":false}]},"benefits":["401k plan","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Logistics","Road Transport"],"lifecycle":[{"event":"open","at":"2026-10-13T10:43:45Z"}],"visa":[],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.692,"p_room":0.55,"age_days":18,"expected_fill_days":16,"reasons":["conf:3","win:tail","comp:junior"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/oak-harbor-freight-lines-inc-customer-service-representative","json_url":"https://alion.io/job/oak-harbor-freight-lines-inc-customer-service-representative.json","meta":{"generated_at":"2026-10-24T20:14:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29580,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2624637},"rest":"https://alion.io/mcp/rest/get_company?id=2624637"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foak-harbor-freight-lines-inc-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foak-harbor-freight-lines-inc-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foak-harbor-freight-lines-inc-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/oak-harbor-freight-lines-inc-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foak-harbor-freight-lines-inc-customer-service-representative"}]}