{"id":450658,"url":"https://alion.io/job/oanda-customer-experience-agent-apac","title":"Customer Experience Agent (APAC)","company":{"id":97363,"name":"OANDA","domain":"oanda.com","url":"https://alion.io/company/oanda-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Poland"],"countries":["PL"],"hiring_countries":["PL"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false},{"name":"Zendesk","optional":true}],"status":"live","first_seen_at":"2026-08-26T00:00:00Z","employer_posted_date":"2026-08-26","last_verified_at":"2026-10-25T17:21:25Z","board_verified":true,"closed_at":null,"days_open":61,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":61},"description":"Fancy helping to shape the future of FinTech?\nWe have always been innovators. In 1996 we were the first company to share exchange rate information, free of charge on the internet. Today, we are a world leading online trading group.\nJoin us to:\nHelp build the future of online trading \nBe part of a culture driven by integrity and global impact\nBecome part of an award-winning company - check out our full list of awards here\nWe are only as good as our people. Luckily, our people are the best. Join us!\nHow do we work?\nHeya!\nAs part of our Client Experience Team, you will play a key role in driving customer satisfaction, reducing attrition, and ensuring the timely processing of account openings and funding requests. In this fully remote role, you will support a global team operating across multiple locations, including Toronto, Krakow, Tokyo, and Singapore.\nThis is an Independent Contractor position - to deliver services in this role, you must hold an active business registration or be legally eligible to operate as an independent contractor in your country of residence.\n In this role, you will:\nInform our Clients about OANDA's products, and help them understand how our products work and how to use them (live chat, phone, email and digital platforms).\n\nProvide troubleshooting assistance and resolve technical or procedural queries regarding platform access, trading tools, and account processes.\n\nMaintain a well-developed working knowledge of the complete line of products and services offered by OANDA.\n\nManage and resolve standard cases using CRM tools e.g., Salesforce, while maintaining accurate documentation in ticketing systems to ensure a clear audit trail.\n\nAdhere to all operational workflows and regulatory standards to ensure compliance and risk mitigation.\n\nParticipate in operational briefings, training, and knowledge transfer sessions.\n\nPromote positive client relations with a can-do attitude, and willingness to always help.\n\nWhat skill set do you need, to be successful in this role?\nPrevious experience in client-facing roles.\n\nActive business registration (or willingness to establish one) to operate as an independent contractor in your country of residence.\n\nFluent English.\n\nNative or fluent proficiency in at least one of the following languages: Mandarin, Japanese, Thai, Vietnamese, Filipino.\n\nExcellent communication skills and positive attitude.\n\nPassionate about learning and striving to gain new knowledge about product and service changes.\n\nNice to have:\nExperience working with modern customer support infrastructure and ticketing platforms such as Salesforce and/or Zendesk.\n\nPrior exposure to or experience in trading, financial markets, or handling trading-related Client inquiries.\n\nFlexible scheduling and coverage during weekends/ holidays on a rotational basis.\n\nYour perspective matters. We encourage you to apply even if you are hesitant about meeting every single qualification. We are excited to see what you can bring to the team!\n___\nAt OANDA, to help us efficiently process applications, we use AI-driven tools to help source and rank candidates based on professional experience and skills. While these tools provide recommendations, our recruitment process remains human-centric: all final shortlisting and hiring decisions are made by OANDA team. You have the right to request a human review of your application.\nOANDA Global Corporation is a diverse and global team with offices around the world. We value the unique skills and experiences each individual brings to OANDA. We are committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.\nLearn more about our culture here.\nReview OANDA Privacy Policy and learn more about how we treat your personal data and protect your privacy.","description_format":"text","description_chars":4198,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Vietnamese","level":"All levels","optional":false},{"language":"Thai","level":"All levels","optional":false},{"language":"Japanese","level":"All levels","optional":false},{"language":"Filipino","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Blockchain & Crypto","Currency Exchange & FX Payments","Forex & CFD Brokers","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-09-06T08:27:16Z"}],"visa":[],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.726,"p_room":0.44,"age_days":61,"expected_fill_days":49,"reasons":["conf:12","velocity","win:tail","crowd:"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/oanda-customer-experience-agent-apac","json_url":"https://alion.io/job/oanda-customer-experience-agent-apac.json","meta":{"generated_at":"2026-10-26T09:39:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13139,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":97363},"rest":"https://alion.io/mcp/rest/get_company?id=97363"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foanda-customer-experience-agent-apac"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foanda-customer-experience-agent-apac"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foanda-customer-experience-agent-apac"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/oanda-customer-experience-agent-apac\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foanda-customer-experience-agent-apac"}]}