{"id":3942117,"url":"https://alion.io/job/oasis-intelligent-it-solutions-it-technician-level-2","title":"IT Technician Level 2","company":{"id":4526686,"name":"Oasis Intelligent IT Solutions","domain":null,"url":"https://alion.io/company/oasis-intelligent-it-solutions","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sandton, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":15000,"max":20000,"currency":"ZAR","period":"month","gross":true,"usd_annual":14544},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-11-08T15:01:02Z","employer_posted_date":null,"last_verified_at":"2026-11-08T15:01:02Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Introduction\nOasis Intelligent IT Solutions is a fast-growing Managed Services Provider (MSP) delivering reliable IT, network, and cloud solutions to small and medium-sized businesses across South Africa.\n\nWe are looking for a Level 2 IT Engineer to join our team in the Sandton Gauteng Region.\n\nThis is a hands-on, client-facing role suited to someone who enjoys being out in the field, solving problems, and working across a variety of technologies including networking, end-user support, and on-site installations.\n\n Provide Remote & on-site Level 2 IT support to clients\n\n Troubleshoot hardware and software issues (PCs, laptops, printers, peripherals)\n\n Assist with Microsoft 365 setup and basic support (Outlook, Teams, OneDrive, user setup)\n\n Install and support internet connectivity solutions (fiber, LTE, routers)\n\n Perform basic network troubleshooting (Wi-Fi, switches, routers)\n\n Assist with Wi-Fi deployments and optimization\n\n Install and maintain network cabling infrastructure\n\n Support and assist with CCTV installations and troubleshooting\n\n Configure and troubleshoot basic firewall/router setups\n\n Provide remote and on-site user support\n\n Log and update tickets in the service desk system\n\n Deliver excellent customer service and communication \n\nDesired Experience & Qualification\nRequired relevant qualifications in IT\n\nIT Certification or course preferably A+, N+ from a recognised instition \n\nAt least 2 years experience in a service desk/Help desk environment, infrastructure remote suppport.\n\nExperience with service-level agreements and ticket management tools.\n\nExperience in Microsoft suite applications\n\nA+ & N+ qualification from CompTIA (advantageous)\n\nO365 and Azure(Advantageous)\n\nITIL Foundation certification(Advantageous)\n\nPackage & Remuneration\nR15000 - 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