{"id":3785862,"url":"https://alion.io/job/oasis-outsourcing-customer-service-supervisor","title":"Customer service Supervisor","company":{"id":4489071,"name":"Oasis Outsourcing","domain":"oasisoutsourcing.co.ke","url":"https://alion.io/company/oasis-outsourcing","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Nairobi, Kenya"],"countries":["KE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-05T00:00:00Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"🚀 Lead High-Performing Teams & Drive Operational Excellence\n\nWe are looking for an experienced Operations Supervisor to lead, coach, and inspire a team of customer service professionals while ensuring exceptional performance, quality, and customer satisfaction for one of our global partners.\n\n📍 Location: Nairobi-Kenya - On site\n\n🕒 Schedule: Full-time availability required. The exact schedule will be discussed and confirmed during the recruiter interview.\n\nWhat You'll Do\n\nLead, coach, and develop a team of 12-18 customer service representatives.\nMonitor daily operations and ensure service level, quality, and performance goals are met.\nDrive employee engagement, accountability, and continuous improvement.\nProvide performance feedback, coaching, and development plans.\nPartner with Quality, Training, and Recruitment teams to achieve operational objectives.\nAnalyze team performance metrics and implement action plans when needed.\n\nRequirements\n\n✅ 1.5 to 2 years of experience as a Call Center Supervisor (required).\n\n✅ Experience managing teams and KPIs in a customer service environment.\n\n✅ Advanced English communication skills (written and spoken).\n\n✅ Strong leadership, coaching, and problem-solving abilities.\n\n✅ Ability to thrive in a fast-paced and results-driven environment.\n\n✅ Strong organizational and multitasking skills.\n\nWhy Join Us?\n\n✨ Competitive salary\n\n✨ Career growth opportunities\n\n✨ International work environment\n\n✨ Supportive and people-focused culture\n\n✨ Opportunity to make a direct impact on team success\n 🚀 Lead High-Performing Teams & Drive Operational Excellence\n\nWe are looking for an experienced Operations Supervisor to lead, coach, and inspire a team of customer service professionals while ensuring exceptional performance, quality, and customer satisfaction for one of our global partners.\n\n📍 Location: Nairobi-Kenya - On site\n\n🕒 Schedule: Full-time availability required. The exact schedule will be discussed and confirmed during the recruiter interview.\n\nWhat You'll Do\n\nLead, coach, and develop a team of 12-18 customer service representatives.\nMonitor daily operations and ensure service level, quality, and performance goals are met.\nDrive employee engagement, accountability, and continuous improvement.\nProvide performance feedback, coaching, and development plans.\nPartner with Quality, Training, and Recruitment teams to achieve operational objectives.\nAnalyze team performance metrics and implement action plans when needed.\n\nRequirements\n\n✅ 1.5 to 2 years of experience as a Call Center Supervisor (required).\n\n✅ Experience managing teams and KPIs in a customer service environment.\n\n✅ Advanced English communication skills (written and spoken).\n\n✅ Strong leadership, coaching, and problem-solving abilities.\n\n✅ Ability to thrive in a fast-paced and results-driven environment.\n\n✅ Strong organizational and multitasking skills.\n\nWhy Join Us?\n\n✨ Competitive salary\n\n✨ Career growth opportunities\n\n✨ International work environment\n\n✨ Supportive and people-focused culture\n\n✨ Opportunity to make a direct impact on team success","description_format":"text","description_chars":3078,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"Kenya","iso":"KE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-11-05T03:31:40Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":22,"reasons":["seen:1","win:early","comp:junior"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/oasis-outsourcing-customer-service-supervisor","json_url":"https://alion.io/job/oasis-outsourcing-customer-service-supervisor.json","meta":{"generated_at":"2026-11-06T15:40:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29265,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4489071},"rest":"https://alion.io/mcp/rest/get_company?id=4489071"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foasis-outsourcing-customer-service-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foasis-outsourcing-customer-service-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foasis-outsourcing-customer-service-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/oasis-outsourcing-customer-service-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foasis-outsourcing-customer-service-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3785862}},{"tool":"search_jobs","arguments":{"company":"oasisoutsourcing.co.ke","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3785862},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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