Orphee Beinoglou - Customer Service/ Front Office professional

AtOrphee Beinoglou, we have been connecting people, businesses, and cultures for more than a century, setting the benchmark for reliability, quality and peace of mind.

Our strength is built on experience and driven by progress. Over the decades, we have grown bolder, broader, and stronger, combining our heritage in moving, and fine-art logistics with a forward-thinking approach that embraces customer excellence.

We are looking for a Customer Service/Front Office professional to join our team inElefsina,

TheCustomer Service/Front Office Professional will be the first point of contact for clients, playing a key role in converting enquiries into booked moves. This dynamic, client-facing role requires commercial instinct, genuine warmth, and confident communication with a diverse range of customers, from private individuals and corporate clients to transferees referred through our international agent network.

Responsibilities:

• Serve as the first point of contact for all enquiries responding promptly, professionally, and with genuine care.
• Gather move details from prospective clients and arrange home surveys with our operations team.
• Present our services and quotes persuasively, guiding clients toward the right solution for their needs.
• Adapt communication style to the audience - whether a family planning an international move, a corporate HR manager coordinating an employee relocation, or an overseas agent managing a transferee.
• Maintain accurate records of enquiries, follow-ups, and client interactions in the company's systems.
• Coordinate with internal teams to ensure a smooth handover from enquiry to active file.
• Provide a consistent, high-quality experience that reflects the standards and reputation of the Orphee Beinoglou brand.

Requirements

• Experience in customer service, sales, client relations, or a similar client-facing role.
• Excellent written and verbal communication skills.
• Confident communicator with strong relationship-building and listening skills.
• Commercially minded, with a focus on converting enquiries into lasting client relationships.
• Highly organized, responsive, and detail-oriented, able to manage multiple enquiries in a fast-paced environment.
• Positive, proactive team player with a solutions-focused approach.
• Fluent in Greek and English, both written and spoken.
• Proficient in MS Office; CRM experience is a plus.

To qualify for the role, you must have:

• Bachelor’s degree in Business Administration, Logistics, or a related field is preferred.
• Experience in international removals, relocation, freight forwarding, logistics, or mobility is highly desirable.

Benefits

• Competitive remuneration package based on experience.
• Life and medical insurance.
• Provision of technological equipment.
• Excellent career opportunities and learning development.
• Modern and friendly working environment.
• Working within an outstanding Team of experts in a dynamic and fast-growing organization.

Next Steps

If you are interested in the above role, then click to apply and get the conversation going! We will be reviewing applications on an on-going basis, so if this sounds like an opportunity, you're eager to explore, don't hesitate - apply today!

We respect your personal data. All personal information in your application and CV will remain strictly confidential.

At Orphee Beinoglou we believe in the power of diversity and inclusion to drive innovation and success. We welcome individuals from all backgrounds, experiences, and perspectives to join our team. We are committed to fostering an inclusive work environment where every employee feels valued, respected, and empowered to contribute their unique skills and talents. Embracing diversity not only enhances our workplace culture but also strengthens our ability to tackle challenges and find creative solutions. We invite you to be a part of our diverse and inclusive community, where your differences are celebrated and contribute to the collective excellence of our team.