{"id":3166753,"url":"https://alion.io/job/obat-customer-support-specialist-support-saas-hf","title":"Customer Support Specialist – Support SaaS H/F","company":{"id":2265146,"name":"Obat","domain":"obat.fr","url":"https://alion.io/company/obat","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nantes, France"],"countries":["FR"],"hiring_countries":["FR"],"hiring_countries_total":1,"salary":{"min":30000,"max":32000,"currency":"EUR","period":"year","gross":null,"usd_annual":35852},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-23T16:13:18Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-11-02T03:45:22Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Rejoins Obat, une startup en pleine croissance qui impacte positivement la vie des professionnels du BTP. En tant que Customer Support Specialist, tu seras en charge du support logiciel auprès de nos clients, en établissant une relation de confiance pour assurer leur satisfaction au quotidien.\nMissions\nRépondre aux clients dans les meilleurs délais et gérer plusieurs conversations simultanément.\nDiagnostiquer les problèmes et apporter une réponse claire, adaptée au profil client.\nAssurer le suivi des demandes non résolues en premier contact et respecter les processus internes de support.\nProfil recherché\nCe que nous attendons de toi\nCompétences en communication et en relations interpersonnelles\nPatience et écoute du client\nRigueur et réactivité\nC'est un plus : Connaissances dans le BTP ou la comptabilité / en SQL\nExcellente expression orale et écrite\nAutonomie et travail en équipe, dans un contexte de full remote\nQui es-tu ? \nTu as une première expérience dans la Tech, SaaS BtoB, start up\nTu as minimum 2 années d'expériences sur un poste similaire, en support logiciel à distance\nPourquoi nous rejoindre ?\n Projet d'entreprise ambitieux et en pleine croissance, soutenu par des investisseurs de premier plan\n Vraie aventure humaine et professionnelle\n Vente d'un produit ayant un impact fort, positif et palpable\n Poste clé et challengeant, au sein du Pôle Support.\nMais encore ?\nPoste en CDI, en 100% télétravail\nMutuelle Alan prise en charge à 80%, pour toi et ta famille\nLeeto, pour ton pouvoir d'achat\nUne formation continue et un accompagnement tout au long de ta vie chez OBAT (career map)\nÉquipe bienveillante et un mot clé : \" qualité \" (du contexte de travail, des processus et du produits)\n1 séminaire par an, pour toutes et tous se retrouver\n On a hâte de te rencontrer","description_format":"text","description_chars":1796,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Software","Financial Services","Construction Management Software"],"lifecycle":[{"event":"open","at":"2026-10-23T17:35:31Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.845,"p_room":1,"age_days":8,"expected_fill_days":30,"reasons":["conf:2","win:early","comp:junior,attention"],"computed_at":"2026-11-01T06:10:25Z"},"pay":{"stated_usd_annual":35852,"is_top_pay":false},"html_url":"https://alion.io/job/obat-customer-support-specialist-support-saas-hf","json_url":"https://alion.io/job/obat-customer-support-specialist-support-saas-hf.json","meta":{"generated_at":"2026-11-02T05:16:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7691,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2265146},"rest":"https://alion.io/mcp/rest/get_company?id=2265146"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fobat-customer-support-specialist-support-saas-hf"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fobat-customer-support-specialist-support-saas-hf"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fobat-customer-support-specialist-support-saas-hf"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/obat-customer-support-specialist-support-saas-hf\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fobat-customer-support-specialist-support-saas-hf"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3166753}},{"tool":"search_jobs","arguments":{"company":"obat.fr","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3166753},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}