{"id":2124746,"url":"https://alion.io/job/obi-google-workspace-engineer-2nd-level-support-b2b","title":"Google Workspace Engineer (2nd Level Support) (B2B)","company":{"id":2754559,"name":"OBI","domain":"obi.pl","url":"https://alion.io/company/obi-pl","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Katowice, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Gmail","optional":false},{"name":"Google Workspace","optional":false},{"name":"IAM","optional":false},{"name":"ITIL","optional":false},{"name":"Shift-Left","optional":false},{"name":"Shift-Left Security","optional":false},{"name":"ITSM","optional":true}],"status":"live","first_seen_at":"2026-10-07T13:00:16Z","employer_posted_date":null,"last_verified_at":"2026-10-07T13:00:16Z","board_verified":false,"closed_at":null,"days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"Responsibilities\nWe are looking for a Google Workspace Engineer who wants to take ownership of enterprise collaboration support and contribute to the evolution of modern workplace environments.\nYou will work within an international support organization, ensuring stable and efficient operation of Google Workspace services while driving improvements in automation, documentation, and support processes. You collaborate closely with engineering teams, service providers, and business stakeholders to deliver high-quality support and continuous service optimization.\nYour key responsibilities include:\nTake ownership of 2nd Level Support activities across the Google Workspace ecosystem, ensuring structured ticket handling and operational transparency.\n\nSupport and maintain collaboration platforms including Gmail, Drive, Groups, and Vault, ensuring stable and reliable service delivery.\n\nAct as a coordination point between 1st Level Support, engineering teams, and external service providers.\n\nPerform advanced troubleshooting and root cause analysis including log analysis, mail tracing, header analysis, and HAR investigations.\n\nManage user lifecycle processes including onboarding, offboarding, license management, and group administration using tools such as Adaxes and GAM.\n\nDrive documentation quality and operational excellence through SOP creation, knowledge base management, and shift-left initiatives.\n\nContribute to automation and continuous improvement initiatives while supporting IAM topics such as SSO integrations and authentication flows.\n\nQualifications\nCompleted university degree in Computer Science, Business Informatics, or a comparable field.\n\nHands-on experience with Google Workspace administration in enterprise environments.\n\nStrong understanding of Google Workspace Admin Console and services such as Gmail, Drive, Groups, and Vault.\n\nExperience with troubleshooting methodologies, log analysis, and mail or web diagnostics (e.g. header analysis, HAR files).\n\nSolid knowledge of Identity and Access Management concepts and SSO technologies such as SAML or ADFS.\n\nExperience with automation tools such as GAM, Google Apps Script, or low-code platforms.\n\nITIL Foundation certification and Google Workspace certifications\n\nStrong communication skills in English and Polish, with readiness to work in a hybrid model in Katowice.\n\nNice to have:\nExperience working with ITSM tools such as helpLine or similar platforms.\n\nExperience with process automation, workflow optimization, and operational improvements.\n\nExperience working in large-scale or distributed enterprise environments.\n\nAbout OBI Smart Technologies\nWHO ARE WE:\nWe are a joint venture between OBI and Reply Group, responsible for co-designing, building and operating mission-critical digital platforms for commerce, customer service, and omnichannel retail.\nOUR MISSION:\n\"We unite technology leadership with deep retail vision to implement standardized processes and scalable digital products that drive efficient support for one of Europe’s largest DIY retailers. Leveraging proven best practices, we advance the internationalization of products and the digital mindset of our partners, delivering consistent and business-critical solutions to support the targets of our customer.\"\n\nTech stack\nGoogle Workspace\nGoogle Workspace Admin Console\nIAM\nSSO\nSAML\nADFS\nGAM\nGoogle Apps Script\nITIL","description_format":"text","description_chars":3377,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-08T23:50:21Z"}],"visa":[],"liveness":{"score":88,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.877,"p_room":1,"age_days":5,"expected_fill_days":20,"reasons":["seen:5","velocity","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/obi-google-workspace-engineer-2nd-level-support-b2b","json_url":"https://alion.io/job/obi-google-workspace-engineer-2nd-level-support-b2b.json","meta":{"generated_at":"2026-10-13T23:19:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35456,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2754559},"rest":"https://alion.io/mcp/rest/get_company?id=2754559"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fobi-google-workspace-engineer-2nd-level-support-b2b"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fobi-google-workspace-engineer-2nd-level-support-b2b"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fobi-google-workspace-engineer-2nd-level-support-b2b"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/obi-google-workspace-engineer-2nd-level-support-b2b\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fobi-google-workspace-engineer-2nd-level-support-b2b"}]}