{"id":497016,"url":"https://alion.io/job/objective-corporation-customer-success-manager","title":"Customer Success Manager","company":{"id":49840,"name":"Objective Corporation","domain":"objective.com","url":"https://alion.io/company/objective-corporation","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":78,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":76,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":85000,"period":"year","method":"role_country_seniority_unknown","sample_n":55},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-06T11:24:37Z","employer_posted_date":"2026-08-06","last_verified_at":"2026-10-20T18:21:27Z","board_verified":true,"closed_at":null,"days_open":75,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":75},"description":"At Objective, we’re looking for our next Customer Success Manager to join our Connect line of business. Connect is a governance, risk, and compliance solution that provides the safest and most intelligent information hub that connects organisations and people.\nBased at our global headquarters in Sydney, this role is for someone who genuinely enjoys working with people, understanding how they apply our technology to solve information sharing and collaboration challenges. You’ll be hands-on with customers, building strong relationships, understanding their needs and helping them get real value from Objective Connect.\nYou don’t need to have spent your entire career in Customer Success. We’re interested in people who have been exposed to the commercial side of a technology business - whether that’s through Account Management, Customer Success, SaaS, sales, consulting or another customer-facing environment - and who understand that great customer relationships can drive both customer outcomes and business growth.\nA day in the role:\nBuild genuine relationships with customers and become a go-to person throughout their journey with Objective Connect.\nGet close to users - understanding how they work, what they need and where we can help them get more from the product.\nDrive product usage, helping customers identify new ways to use Connect across their organisation.\nLead customer reviews, conversations and engagement activities that demonstrate value and uncover future needs.\nKeep an eye on customer health and proactively spot opportunities, risks and areas where we can improve the experience.\nAchieve customer renewals and work with Sales to identify opportunities for growth through new users, use cases and business areas.\nCapture customer feedback and bring those insights back to Product and Engineering.\nHelp customers understand the product through demonstrations, workshops, training and other engagement activities.\nWork across Sales, Product, Engineering and Support to make sure customers get great outcomes.\nYour skills, experience and beyond:\nHave experience working directly with customers and building strong relationships.\nHave had exposure to the commercial side of a business - understanding retention, renewals, growth, opportunities or customer value.\nAre confident talking to users and key stakeholders, asking good questions to get to the heart of what they actually need.\nAre naturally curious about technology and enjoy learning how software work.\nAre switched on and proactive - you see something that could be better and do something about it.\nCan confidently demonstrate software and explain technology in a way that makes sense to non-technical people.\nHave strong communication skills and can influence people at different levels.\nUnderstand SaaS and cloud-based technology, or are keen to learn.\nBring enthusiasm, initiative and a genuine desire to create great customer experiences.\nWhy Objective?\nYou’ll have the opportunity to work with customers who rely on technology to get important work done, while having a real voice in how we evolve the customer experience and our product.\nIf you’re someone who loves talking to customers, gets excited by technology, understands the commercial side of relationships and brings a bit of spark to everything you do, we’d love to hear from you.","description_format":"text","description_chars":3334,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","Digital Government"],"lifecycle":[{"event":"open","at":"2026-09-07T06:18:39Z"}],"visa":[],"liveness":{"score":41,"band":"fade","label":"Fading","p_open":1,"p_active":0.68,"p_room":0.6,"age_days":74,"expected_fill_days":76,"reasons":["conf:0","velocity","win:late","crowd:"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/objective-corporation-customer-success-manager","json_url":"https://alion.io/job/objective-corporation-customer-success-manager.json","meta":{"generated_at":"2026-10-20T22:03:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25803,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49840},"rest":"https://alion.io/mcp/rest/get_company?id=49840"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fobjective-corporation-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fobjective-corporation-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fobjective-corporation-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/objective-corporation-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fobjective-corporation-customer-success-manager"}]}