{"id":133408,"url":"https://alion.io/job/objective-corporation-software-support-specialist","title":"Software Support Specialist","company":{"id":49840,"name":"Objective Corporation","domain":"objective.com","url":"https://alion.io/company/objective-corporation","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":78,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":76,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Palmerston North, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"C++","optional":false},{"name":"Java","optional":false},{"name":"Linux","optional":false},{"name":"MS SQL","optional":false},{"name":"MySQL","optional":false},{"name":"PostgreSQL","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-06-04T05:26:45Z","employer_posted_date":"2026-06-04","last_verified_at":"2026-10-17T20:43:49Z","board_verified":true,"closed_at":null,"days_open":135,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":134},"description":"At Objective, we're looking for a technically strong Software Support Specialist based in Palmerston North or Wellington, New Zealand who thrives on solving complex challenges, taking ownership, and delivering exceptional customer outcomes.\nThis isn't a traditional support role. You'll be the highest level of technical escalation within our Customer Support team, working directly with customers, consultants, developers, and product teams to investigate critical issues, uncover root causes, and drive resolutions that make a real difference.\nIf you're someone who enjoys digging deep into technology, loves troubleshooting complex systems, and can confidently communicate with both technical and non-technical stakeholders, we'd love to hear from you.\nWhat you'll be doing:\nLead the investigation and resolution of complex customer incidents and technical escalations.\nAct as the final point of technical expertise within Customer Support, partnering closely with Engineering, Product Management, Consulting Services, and Customer Support teams.\nPerform deep technical analysis, root cause investigations, and defect identification across enterprise software environments.\nDrive major incident resolution efforts, coordinating stakeholders across multiple regions and teams.\nAdvocate for customers by ensuring their challenges and feedback influence product improvements and business decisions.\nMentor and uplift the broader support organisation through technical coaching, knowledge sharing, and quality reviews.\nCollaborate with Development teams to prioritise defects, validate fixes, and improve product stability.\nContribute to continuous improvement initiatives, automation opportunities, reporting enhancements, and operational excellence.\nBuild and maintain technical knowledge resources that enable both customers and internal teams to succeed.\nYour skills, experience and beyond:\nTechnical Expertise\nProven experience providing advanced technical support, consulting, or customer-facing technical services within enterprise software environments.\nStrong troubleshooting and analytical skills across complex applications and infrastructure.\nExperience working with databases and SQL, including Microsoft SQL Server, PostgreSQL, or MySQL.\nKnowledge of Windows and/or Linux server environments.\nExperience with cloud platforms such as Azure or AWS.\nExposure to application servers, virtualisation technologies, and enterprise architectures.\nFamiliarity with basic programming concepts and be able to read and understand code in at least one programming language, ideally Java or C++. \nAbility to quickly learn new technologies and become a subject matter expert.\nCustomer & Communication Excellence\nExceptional written and verbal communication skills.\nStrong stakeholder management and customer engagement capabilities.\nAbility to translate technical issues into clear business impacts and outcomes.\nConfidence presenting findings, recommendations, and technical solutions to diverse audiences.\nA genuine passion for delivering outstanding customer experiences.\nPersonal Attributes\nSelf-motivated and highly autonomous.\nComfortable operating in a fast-paced, evolving environment.\nStrong sense of accountability and ownership.\nResilient, adaptable, and solutions-focused.\nNaturally curious with a commitment to continuous learning and improvement.\nWhy join Objective?\nAt Objective, you'll work with talented people solving meaningful problems for organisations that serve communities around the world. 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