{"id":3119302,"url":"https://alion.io/job/objective-personnel-technical-service-manager","title":"Technical Service Manager","company":{"id":4455057,"name":"Objective Personnel","domain":"objectivepersonnel.co.za","url":"https://alion.io/company/objective-personnel","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":"jobmail.co.za","ats_vendor":null,"truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Edenvale, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25000,"max":30000,"currency":"ZAR","period":"month","gross":null,"usd_annual":21852},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T23:41:53Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-22T23:41:53Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"QualificationMatric / Senior Certificate\nRelevant Technical Qualification\nRequirementsStrong technical background in electronic systems and network infrastructure\nProven leadership and operational management experience\nQuality control and process improvement expertise\nStrong analytical and reporting capability\nExcellent customer engagement and communication skills\nAbility to manage risk, compliance, and cross-functional coordination\nHands-on leader who is operationally present, performance-driven, and committed to continuous improvement in service delivery and technical excellence\nSLA compliance and response times\nCustomer satisfaction metrics\n3-day repair turnaround achievement\nReduction in repeat faults\nQuality control performance metrics\nStock accuracy and loss control\nStandby response compliance\nDepartmental cost control and productivity\nDutiesTechnical & Customer Support Leadership\nEnsure delivery of “Outstanding Customer Service” across equipment delivery, commissioning, repairs, quoting, and telephone support.\nMonitor response times, service quality, and resolution rates.\nManage national and international customer support visits where required.\nOversee 24-hour standby services and define reaction time standards.\nQuality Control & Fault Management\nImplement and maintain stringent quality control processes for manufacturing, testing, and run-up operations.\nDesign systems to record, analyse, and report manufacturing and field faults.\nIdentify recurring issues.\nEnsure defective parts are reported and returned promptly.\nInclude fault and quality analysis in management reports.\nNetwork Commissioning & Maintenance\nOversee planning, quoting, manufacturing coordination, commissioning, and monitoring of new networks.\nManage routine maintenance and callouts.\nEnsure technicians are properly equipped, compliant, and submit required documentation.\nMonitor performance of Company networks and manage SMS maintenance response processes.\nDepartmental Management & Process Control\nDevelop, implement, and continuously improve departmental policies, procedures, and systems.\nEnsure strict compliance with approved directives for product or system changes.\nMaintain full operational oversight of daily technical activities.\nMonitor stock control systems and maintain accurate inventory records.\nMaintain a current risk register and protect confidential information.\nService & Repairs Department Oversight\nManage workflow and target a 3-day turnaround time on repairs.\nControl service standards, labour performance, product quality, cost efficiency, and wastage.\nMaintain a safe and secure working environment, including programmer security controls.\nReview weekly operational reports from the Service & Repairs Supervisor.\nPlanning & Resource Allocation\nPlan annual maintenance, upgrades, commissioning projects, and resource allocation.\nCommunicate plans effectively to management and cross-functional teams.\nTraining & Development\nConduct internal technical training and maintain up-to-date training materials.\nProvide structured customer training programs.\nEnsure continuous skills development within the department.\nReporting & Communication\nSubmit accurate weekly management reports.\nCompile and present monthly EXCO reports.\nMaintain proactive communication with Production, Sales, Accounts, and Stores.\n People Management\nAssess staffing needs and manage recruitment.\nDefine and review roles and responsibilities.\nImplement performance management systems.\nAddress underperformance through formal processes where necessary.","description_format":"text","description_chars":3548,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-22T23:41:53Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":23,"reasons":["seen:1","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":21852,"is_top_pay":false},"html_url":"https://alion.io/job/objective-personnel-technical-service-manager","json_url":"https://alion.io/job/objective-personnel-technical-service-manager.json","meta":{"generated_at":"2026-10-25T01:38:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per 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