{"id":2304730,"url":"https://alion.io/job/objectives-inc-clinical-operations-manager-3","title":"Clinical Operations Manager","company":{"id":2115765,"name":"Objectives Inc","domain":"nursesinaidscare.org","url":"https://alion.io/company/nursesinaidscare","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Oxon Hill, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":110000,"currency":"USD","period":"year","gross":null,"usd_annual":110000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-11T18:25:00Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-13T00:40:04Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Title: Clinical Operations Manager\nFLSA Category: Exempt\nReports To: Director of Patient Services\nGreater Baden Medical Services (GBMS) is a Federally Qualified Health Center (FQHC) dedicated to providing high-quality healthcare across Southern Maryland. With 9 clinical sites located throughout Prince George's, Charles, and St. Mary's counties, we serve over 18,000 patients every year. We provide fully integrated care that includes primary care, pediatrics, women's health, Title X family planning, dental care, behavioral health, WIC, pharmacy services, and the Ryan White HIV/AIDS program. Our patient population is primarily made up of Medicaid and uninsured individuals. We are deeply proud to deliver these vital services to everyone in our community regardless of their ability to pay, making Greater Baden an incredibly rewarding place to grow your career while making a tangible, life-changing impact every day\nJob Summary:\nThe Clinical Operations Manager is the operational and clinical leader for Greater Baden Medical Services. Responsible for overall site performance, workflow efficiency, and financial success, this role operates in close partnership with senior leadership and the Director of Patient Services.\nThis leader directly manages both clinical support staff, including Certified Medical Assistants, and front-office staff, Patient Service Representatives, leads staff onboarding, and drives site-level productivity and quality metrics. With an active clinical background (CMA, LPN, RN, or PA), this manager bridges clinical care with business strategy-building scalable processes, supporting critical grant programs (HRSA, Ryan White, Title X), and ensuring seamless, high-quality care across a vibrant multidisciplinary environment.\nKey Responsibilities\n1. Site Operations, Patient Access & Service Integration\nPatient Access & Flow: Oversee day-to-day site operations, provider schedule management, template optimization, same-day appointment availability, and wait-time reduction to maximize patient access.\nFront-to-Back Office Integration: Directly supervise Patient Service Representatives and Certified Medical Assistants, streamlining registration, check-in, intake, rooming, and check-out workflows.\nMultidisciplinary Coordination: Coordinate with Clinical Coordinators and Practice Managers to integrate multi-specialty care services across Family Medicine, Pediatrics, Women’s Health, Dental, Behavioral Health, and Pharmacy.\nSystem & Process Building: Design, standardize, and implement robust operational systems and standard operating procedures (SOPs) to resolve site bottlenecks.\n2. Staff Leadership, Supervision & Onboarding\nDirect People Management: Directly supervise, mentor, and evaluate CMAs and PSRs, promoting team cohesion, high performance, and accountability.\nStaff Onboarding & Training: Play a lead supporting role in the onboarding, orientation, and training of new clinical, administrative, and operational staff at the Brandywine site.\nCulture & Patient Experience: Model relational leadership to foster strong relationships with staff and patients; monitor patient experience scores and address patient feedback or grievances proactively.\n3. Quality, Infection Control & Regulatory Initiatives\nInfection Control & Clinical Quality: Manage site-level infection control, biological safety standards, clinical protocols, and Quality Improvement (QI) initiatives.\nRegulatory Accreditation: Work with organizational leadership to ensure continuous audit-readiness for The Joint Commission standards and Patient-Centered Medical Home (PCMH)recognition.\nSupporting Grant Management: Play a critical supporting role in executing grant requirements on-site-ensuring clinical workflows, data collection, and patient targets align with the Health Center Program, Ryan White HIV/AIDS Program and Title X family planning grants.\n4. Financial Health, Productivity & KPI Management\nOperational & Financial Success: In partnership with senior leadership, manage site operating budgets, monitor supply inventories, control costs, and drive revenue targets.\nKPI Tracking & Reporting: Track, measure, and analyze site performance indicators-including provider productivity, clinical quality metrics, patient visit volume targets, and satisfaction rates.\nOrganizational Alignment: Work closely with the Director of Patient Services to execute organization-wide initiatives and strategic goals across the Brandywine location.\nQualifications & Requirements\nReuired Clinical Licensure/Credential:\nActive clinical credential required: Certified Medical Assistant (CMA/RMA), Licensed Practical Nurse (LPN), Registered Nurse (RN), or Physician Assistant (PA)\nMinimum Qualifications\nBachelor’s degree in Business Administration, Health Administration or an equivalent field of study.\nThree (3) years of specified work experience.\nSubstitutions\nAny combination of education and experience. Incumbent may utilize either of the following options as a substitution to qualify:\nAssociate's degree in specified field of study and five (5) years of specified work experience.\nHigh school diploma, GED, or equivalent certificate of competency and eight (8) years of work experience such as described in the essential work tasks of the job specification.\n Experience:\nOperations Management:3-5+ years of progressive healthcare management or clinical operations leadership experience.\nLarge Practice / Multi-Site System Background: Experience working within multi-site health centers, large ambulatory practice networks, or FQHCs.\nMultidisciplinary Familiarity: Demonstrated experience or strong understanding of multidisciplinary clinical services (Family Medicine, Pediatrics, Women’s Health, Dental, Behavioral Health).\nRegulatory & Grant Program Knowledge: Familiarity with Joint Commission, PCMH, and federally qualified grant programs (HRSA, Ryan White, Title X).\nCore Competencies:\nProcess & Systems Builder: Ability to design, implement, and refine operational SOPs too optimize appointment access, template management, and site throughput.\nRelational Leadership & Communication: Strong interpersonal and de-escalation skills with a proven track record of building trusting relationships with providers, frontline staff, and patients.\nData & KPI Management: Ability to track and drive site-level performance metrics, including patient satisfaction, provider productivity, and clinical quality goals.\nMission-Driven: Deep passion for community healthcare and a commitment to advancing accessible, high-quality care for diverse populations\nPhysical and Mental Demands:\nAbility to manage multiple priorities and work effectively under pressure\nAbility to move throughout clinical areas\nContinuous use of computers and clinical equipment\nFrequent communication requiring clarity and accuracy\nAbility to assist patients safely during emergent outpatient situations\nAbility to work with interruptions and changing clinical priorities\nCognitive ability to evaluate and apply information from multiple sources\nLanguage Skills:\nAbility to read, interpret, and communicate clinical information, policies, and instructions effectively with patients, staff, and stakeholders.\nCompliance:\nThis position requires adherence to Greater Baden Medical Services’ Standards of Conduct, Compliance Program, and all applicable federal, state, and organizational policies. Compliance will be assessed as part of the Clinical Operations Manager’s performance evaluation.\nTravel:\nMust be able to drive between Greater Baden Medical Services, Inc. locations as required","description_format":"text","description_chars":7576,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Nonprofits & Foundations","Primary Care & Medical Centers"],"lifecycle":[{"event":"open","at":"2026-10-11T22:20:14Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":19,"reasons":["conf:29","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":110000,"is_top_pay":true},"html_url":"https://alion.io/job/objectives-inc-clinical-operations-manager-3","json_url":"https://alion.io/job/objectives-inc-clinical-operations-manager-3.json","meta":{"generated_at":"2026-10-15T00:23:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":467,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2115765},"rest":"https://alion.io/mcp/rest/get_company?id=2115765"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fobjectives-inc-clinical-operations-manager-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fobjectives-inc-clinical-operations-manager-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fobjectives-inc-clinical-operations-manager-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/objectives-inc-clinical-operations-manager-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fobjectives-inc-clinical-operations-manager-3"}]}