{"id":4292932,"url":"https://alion.io/job/objectware-process-manager-gestion-des-incidents-hf","title":"Process Manager – Gestion des Incidents (H/F)","company":{"id":172908,"name":"Objectware","domain":"objectware.fr","url":"https://alion.io/company/objectware","size_band":"201-500","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"freelance","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":40000,"max":60000,"currency":"EUR","period":"year","gross":null,"usd_annual":66189},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false}],"status":"live","first_seen_at":"2026-11-13T21:07:32Z","employer_posted_date":null,"last_verified_at":"2026-11-13T21:07:32Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Vous rejoignez l’équipe Gestion des Processus opérationnels de l’entité de production informatique d’un grand groupe bancaire international.\nVous serez responsable du processus de gestion des incidents et veillerez à sa bonne exécution. Vous travaillerez avec l’équipe Processus, la DSI groupe, les équipes de Delivery, les clients internes et de nombreuses équipes techniques et applicatives. L’objectif est de tenir les engagements de l’entité sur la gestion des incidents.\nVos missionsPilotage du processus de bout en bout\nPrendre en charge toutes les activités de gestion du processus d’incidents.\n\nVous assurer que tous les acteurs déploient et respectent le processus au quotidien.\n\nDéfinir avec le pilote d’activité l’organisation et les moyens nécessaires pour atteindre les objectifs fixés.\n\nAppliquer et faire appliquer le système de management, en interne comme en externe.\n\nSuivi, mesure et conformité\nMettre en place et suivre les indicateurs (KPI) du processus.\n\nAnalyser les écarts et lancer les plans d’actions qui permettent d’atteindre les cibles.\n\nAnimer les revues du processus et participer aux revues externes.\n\nParticiper aux audits, puis suivre les plans d’actions issus des recommandations.\n\nAmélioration continue et transformation\nProposer des axes d’amélioration pour l’équipe.\n\nParticiper aux projets de transformation liés à la gestion des incidents.\n\nOptimiser et simplifier le processus pour faciliter le travail des équipes techniques.\n\nAccompagner les transformations de l’organisation.\n\nProfil recherché\nVous avez une expérience réussie en gestion de processus ITSM, idéalement sur la gestion des incidents.\n\nVous connaissez bien les référentiels ITIL. Une certification est appréciée.\n\nVous savez construire et suivre des indicateurs de performance et des plans d’actions.\n\nVous êtes à l’aise pour animer des revues et travailler avec de nombreux interlocuteurs, techniques ou métiers.\n\nVous avez l’habitude des audits et des environnements réglementés. Une expérience dans le secteur bancaire est un plus.\n\nVous êtes rigoureux, organisé et force de proposition, avec une vraie culture de l’amélioration continue.","description_format":"text","description_chars":2148,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Incident Response","IT Consulting & Digital Transformation","Custom Software Development","Data Engineering & Migration Services"],"lifecycle":[{"event":"open","at":"2026-11-13T23:56:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":54,"reasons":["seen:0","win:early"],"computed_at":"2026-11-14T02:34:33Z"},"pay":{"stated_usd_annual":66189,"is_top_pay":false},"html_url":"https://alion.io/job/objectware-process-manager-gestion-des-incidents-hf","json_url":"https://alion.io/job/objectware-process-manager-gestion-des-incidents-hf.json","meta":{"generated_at":"2026-11-14T02:34:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3474,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":172908},"rest":"https://alion.io/mcp/rest/get_company?id=172908"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fobjectware-process-manager-gestion-des-incidents-hf"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fobjectware-process-manager-gestion-des-incidents-hf"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fobjectware-process-manager-gestion-des-incidents-hf"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/objectware-process-manager-gestion-des-incidents-hf\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fobjectware-process-manager-gestion-des-incidents-hf"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4292932}},{"tool":"search_jobs","arguments":{"company":"objectware.fr","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4292932},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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