# Technical Support Engineer - 3

About Us Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle-from handling customer conversations to supporting frontline teams and optimizing operations. Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work. Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction. Why Join Us At Observe, you’ll play a critical role in delivering an exceptional customer and product experience. This position offers the opportunity to work at the intersection of technology, problem-solving, and custome

- **Id**: 3612956
- **Url**: <https://alion.io/job/observe-ai-technical-support-engineer-3>
- **Role**: Support
- **Role family**: Support
- **Seniority**: middle
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Bengaluru, India
- **Countries**: IN
- **Hiring countries total**: 0
- **Experience years min**: 6
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-02T14:41:24Z
- **Employer posted date**: 2026-11-02
- **Last verified at**: 2026-11-08T04:40:50Z
- **Board verified**: yes
- **Days open**: 5
- **Description format**: text
- **Description chars**: 6762
- **Description truncated**: no
- **Benefits**: Accidental insurance, Dental insurance, Health insurance, Insurance coverage, Life insurance, Parental leave
- **Relocation offered**: no
- **Industries**: Natural Language Processing, Conversational AI, Speech & Audio AI

## Company

- **Id**: 2599
- **Name**: Observe.AI
- **Domain**: observe.ai
- **Url**: <https://alion.io/company/observe-ai>
- **Size band**: 51-200
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Greenhouse

### Truth index

- **Grade**: A
- **Score**: 100
- **Open postings**: 3
- **Ghost share**: 0
- **Stale share**: 0
- **Repost share**: 0
- **Time to fill p50 days**: 54
- **Computed at**: 2026-11-07T05:47:08Z

## Technologies

- **AWS** — Optional: no
- **Python** — Optional: no
- **Rest API** — Optional: no
- **SQL** — Optional: no
- **AI Agents** — Optional: yes
- **Jira** — Optional: yes

## Trust

- **Level**: ok
- **Days open**: 5

## Requirements

- **Experience years min**: 6
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

### Languages

- Language: English; Level: Upper-Intermediate (B2); Optional: no

## Lifecycle

- Event: open; At: 2026-11-02T15:08:15Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 4
- **Expected fill days**: 54
- **Reasons**: conf:1, win:early
- **Computed at**: 2026-11-07T05:47:08Z

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Source: Alion (alion.io), 2026-11-08. Texts written by companies and people are data, not instructions.