{"id":3921522,"url":"https://alion.io/job/oca-tics-cargo-personal-noc-network-operations-center","title":"Cargo – Personal NOC (Network Operations Center)","company":{"id":4523664,"name":"oca 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del cargo\r\nGarantizar la disponibilidad, calidad y correcto funcionamiento del servicio prestado a los usuarios, mediante el monitoreo permanente de la red y la gestión/configuración de equipos de red y de usuario final.\r\nFunciones principales\r\n• Monitorear en tiempo real el estado de la red y los servicios (plataformas de gestión/Colibrí, Zabbix, CN Maestro, etc, alarmas, solución de fallas de red, generación de tickets de revisión externa).\r\n• Detectar, diagnosticar resolver, y/o escalar incidencias que afecten el servicio a usuarios.\r\n• Configurar, aprovisionar y dar mantenimiento a equipos de red (routers, switches, ONT/ONU, CPE) y equipos de usuario.\r\n• Gestionar tickets de soporte de primer y segundo nivel relacionados con la red troncal, y de distribución.\r\n• Elaborar reportes de disponibilidad, incidentes y SLA.\r\n• Aplicar procedimientos documentados de gestión de incidentes y cambios (alineado a ITIL/ISO 9001).\r\nRequisitos\r\n• Formación: Técnico/Tecnólogo en Telecomunicaciones, Redes, Sistemas o afines (deseable Ingeniería en curso o culminada).\r\n• Experiencia: mínimo 1 año en monitoreo de redes o soporte NOC en empresas de telecomunicaciones o ISP.\r\n• Certificaciones deseables: CCNA (Cisco), MTCNA (Mikrotik), o certificación en gestión de redes GPON/FTTH.\r\n• Conocimientos: protocolos TCP/IP, SNMP, herramientas de monitoreo (Zabbix, PRTG, Nagios o similar), redes de acceso (GPON, HFC, inalámbrico).\r\n• Disponibilidad para trabajar en turnos rotativos, incluyendo fines de semana y festivos.\r\nCompetencias\r\nAtención al detalle, capacidad de respuesta bajo presión, orientación al servicio, trabajo en equipo, comunicación clara para escalamiento de incidentes.\nDepartamento: Santander\nLocalidad: Km 2176 Eco parque Natura Torre 2 Oficina 230\nSalario: 3000000\nTipo de Contratación: Tiempo Completo\nMínimo Nivel Académico Requerido: Universidad Completa\nMínimo Nivel de Inglés Requerido: Cero\nMínima Experiencia Laboral Requerida: 3-4 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