{"id":3681866,"url":"https://alion.io/job/ocbc-bank-application-support-engineer","title":"Application Support Engineer","company":{"id":4187,"name":"OCBC Bank","domain":"ocbc.com","url":"https://alion.io/company/ocbc","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":112,"ghost_share":0,"stale_share":0.813,"repost_share":0,"time_to_fill_p50_days":51,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false}],"status":"closed","first_seen_at":"2026-11-03T13:23:57Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-04T18:10:39Z","board_verified":false,"closed_at":"2026-11-04T18:10:39Z","days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"WHO WE ARE:\nAs Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.\nToday, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.\nWe invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.\nYour Opportunity Starts Here.\nJob Summary:\nApplication Support Engineer is a technical SME function within Application Services team and provides the delivery of excellent Application Services for users globally for Wealth Management (Private and Premier Banking) in the Group. It includes the responsibility for production stability and continual service improvement for channels applications across client onboarding, compliance related applications, digital, content management and advisory.\nThe role is required to perform analyze, manage, and respond to queries from the user community, resolving the production incidents, providing oversight on business batches that run daily and supporting the development team with system changes. He/She is expected to ensure proper resolution of production incidents (incident management and problem management) assigned and ensure problems are closely tracked and resolved in timely manner.\nRoles and Responsibilities:\nProvide support to front or back-office operations business process and systems.\nPossess good understanding in front to back flows in entire bank process and prior experience in working closely with stakeholders in Risk, Regulatory & Finance.\nWork with internal teams on resolutions to production incidents. Resolve application specific and related processes (functional) issues, production incidents with a focus on Problem Management techniques to establish root cause. Make recommendations for permanent resolution of recurring incidents.\nCollaborate with relevant IT units to reduce level 1/level 2 incidents and contain number of rollbacks.\nProvide on-call/on-site support on a rotational basis and afterwork hours/weekend support as needed, covering application support and application change deployment.\nContribute to functional and technical specifications for outstanding system bugs or require enhancements. Play key role in prioritization of changes and tracking the delivery.\nUndertake testing of all application bug fixes and enhancements as part of the release management process.\nWork with Technology Architecture team to ensure thorough and adequate system design that Technology operations risks can be minimized, and that application data is appropriately structured, controlled and utilized within the business.\nPrepare application training materials and provide training where necessary. Provide cross training to other members of the Application Services team.\nWhat we offer:\nCompetitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.","description_format":"text","description_chars":3670,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Wealth Management & Financial Advisors"],"lifecycle":[{"event":"open","at":"2026-11-03T13:23:57Z"},{"event":"close","at":"2026-11-04T18:10:39Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/ocbc-bank-application-support-engineer","json_url":"https://alion.io/job/ocbc-bank-application-support-engineer.json","meta":{"generated_at":"2026-11-04T19:11:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29555,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4187},"rest":"https://alion.io/mcp/rest/get_company?id=4187"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Focbc-bank-application-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Focbc-bank-application-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Focbc-bank-application-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ocbc-bank-application-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Focbc-bank-application-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3681866}},{"tool":"search_jobs","arguments":{"company":"ocbc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3681866},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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