{"id":1253351,"url":"https://alion.io/job/ocbc-client-account-services-manager-maintenance-manager-avp","title":"Client Account Services Manager, Maintenance (Manager/ AVP)","company":{"id":4187,"name":"OCBC Bank","domain":"ocbc.com","url":"https://alion.io/company/ocbc","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":109,"ghost_share":0,"stale_share":0.578,"repost_share":0,"time_to_fill_p50_days":53,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Marketing","role_family":"Marketing","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":133000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2485},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-16T00:00:00Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-22T00:09:06Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"Bank of Singapore opens doors to new opportunities.\nAt Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group’s global network of subsidiaries and offices. If you have passion, drive and the will to succeed, rise to the challenge today!\nBank of Singapore opens doors to new opportunities.\nAt Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group’s global network of subsidiaries and offices. If you have passion, drive and the will to succeed, rise to the challenge today!\nWHAT YOU DO\nClient Onboarding & Lifecycle Management - Client Account Services provide account services support in the areas of account documentation review, static and data inputs as well as account control and monitoring to Relationship Managers across all BOS locations through the account lifecycle from onboarding, periodic review, and maintenance till closure.\nThis role reports into Account Services Maintenance where the candidate will be responsible for timely and accurate client static maintenance. Key stakeholders will include Relationship Managers/Marketing Assistants, Compliance and cross-functional Operations teams.\nOverview\nResponsible for all document reviews and system updates for post on-boarding maintenance requests initiated by client or from Periodic KYC Reviews.\nLiaise with Front Office for any documentation shortfall or clarifications\nEffectively handles queries, exceptions, and investigation matters\nEnsures full compliance to policies and procedures\nQuick and quality customer service\nOpen to new tasks as required by the business\nResponsibilities\nEnsure documentations submitted by Front Office are processed accurately and timely, and in line with internal quality standards\nPerform sanity checks on Periodic Review list and prepares outstanding document list for distribution to the Front Office.\nUpdate of client static data into Bank's core system in timely manner\nLiaise with the Relationship Manager/Marketing Assistants on status of periodic review and maintenance cases.\nKeep abreast of risks and controls and ensure that processes are aligned\nMonitor and attend to any accounts exceptions and deviations to ensure compliant to Bank’s policies and procedures\nHandling Front office queries, ensure timely follow-up and/or escalation to stakeholders\nWHO YOU ARE\nAt least 3-4 years of experience relating to banking operations, preferably in private banking account services area.\nMeticulous, detail-oriented and ability to handle complexity.\nAbility to work effectively as part of the team.\nMaintain a positive working relationship with personnel of other sections and divisions of the bank\nWorking knowledge of MS Word, Excel, Powerpoint\nAbility to work independently with minimal direction.\nAbility to communicate clearly and concisely, both verbally and in writing\nAt least 3-4 years of experience relating to banking operations, preferably in private banking account services area.\nMeticulous, detail-oriented and ability to handle complexity.\nAbility to work effectively as part of the team.\nMaintain a positive working relationship with personnel of other sections and divisions of the bank\nWorking knowledge of MS Word, Excel, Powerpoint\nAbility to work independently with minimal direction.\nAbility to communicate clearly and concisely, both verbally and in writing","description_format":"text","description_chars":4010,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Wealth Management & Financial Advisors"],"lifecycle":[{"event":"open","at":"2026-09-25T18:38:02Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely 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