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Service Design & Development

OCBC NISP • 8 months ago
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Location
In office (Jakarta)

Confirmed on the employer's own hiring board on Oct 15, 2026. First seen by Alion on Feb 27, 2026. OCBC NISP scores D on the Alion truth index.

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OCBC NISP

OCBC NISP is an Indonesian bank offering savings, business banking and investment solutions to personal and corporate customers. It hires premier banking business developers, enterprise banking credit analysts, treasury and wealth operations officers and marketing technology interns. The bank is headquartered in Jakarta, Indonesia.
ocbc.id • HQ: Jakarta, Indonesia • Commercial & Retail Banks • 501-1000 employees
Tech stack of OCBC NISP
  • Membuat desain Standar Layanan yang terintegrasi dengan strategi Bank dan berdasarkan pada insight dan ekspektasi nasabah.
  • Membuat Customer Journey layanan Bank untuk meningkatkan kualitas pengalaman perbankan bagi nasabah.
  • Mengolah feedback dari Nasabah, tren kompetitor dan strategi bisnis Bank untuk pengkinian Standar Layanan Bank.
  • Mengelola Key Performance Indicator (KPI) Service bagi Frontliner dan unit kerja terkait untuk mendukung pencapaian Standar Layanan Bank.
  • Melakukan pengkinian materi Service Standar sesuai desain layanan terbaru serta mengoordinasikan pelaksanaan pelatihan dan sosialisasinya.
  • Berkoordinasi dengan Network Service Quality dan lintas divisi dalam upaya peningkatan kualitas layanan dan sumber daya manusia guna memberikan nilai tambah serta perbaikan proses yang berkesinambungan.
  • Berperan sebagai narahubung (point of contact) atas pertanyaan layanan dan menjalin kolaborasi yang konstruktif dengan para leader Region dalam pemantauan penerapan standar layanan.
  • Membawakan materi training terhadap fungsi/unit kerja/fungsi yang terkait dan berhubungan langsung dengan layanan ke nasabah.
  • Melakukan aktifitas pengelolaan bisnis / operasional sesuai ketentuan yang berlaku. (Khusus untuk Individual Kontributor)[DM1]
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