{"id":2349283,"url":"https://alion.io/job/ocean-holidays-sales-manager","title":"Sales Manager","company":{"id":4372562,"name":"Ocean Holidays","domain":"ocean-holidays.co.uk","url":"https://alion.io/company/ocean-holidays","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eploy","truth_index":null},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brentwood, United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T09:09:37Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-24T04:52:58Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"About The Role\nOcean Holidays is looking for an experienced Sales Manager to join our Sales Management team and play a key role\nin delivering the performance of our sales operation.\nThis is a hands-on leadership role responsible for driving sales performance, managing and developing people,\nmaintaining strong operational standards, and ensuring our sales agents have the direction, support and\naccountability needed to succeed.\nCoaching will be an important part of the role. Through regular 1:1s, call reviews and practical sales coaching, you\nwill help agents improve their capability and conversion. You will also take ownership of day-to-day team\nperformance, using data and commercial judgement to identify opportunities, address underperformance and\nensure individual, and business targets are achieved.\nYou will work closely with the Head of Sales and wider Sales Management team to keep the department running\neffectively and consistently in line with our commercial objectives.\nPrevious travel sales experience is essential. You will need a strong understanding of telephone-based travel sales,\nthe customer journey and what it takes to convert an enquiry into a booking.\nWhat will you be doing?\nYour responsibilities will cover the following key areas:\nSales Performance\nTake ownership of individual and team sales performance against agreed KPIs, targets and commercialobjectives.\n\nMonitor sales, revenue, profit, conversion, and productivity, using data to identify trends, opportunities andthe actions needed to improve results.\n\nWork with agents to maximise sales opportunities, improve enquiry-to-booking conversion and maintainmomentum throughout the day.\n\nSupport the development and delivery of sales initiatives and incentives that improve performance andengagement.\n\nCoaching & Development\nDeliver regular 1:1s, call reviews and practical sales coaching, using performance data to identify individualstrengths and development needs.\n\nAgree clear development actions and follow up to check that learning is being applied and deliveringmeasurable improvements.\n\nAdapt coaching to the individual, developing both experienced agents and those earlier in their salescareers.\n\nDay-to-Day Sales Management\nLead the day-to-day sales operation, giving the team clear priorities, direction, and support. \nMonitor enquiry volumes, workloads and team capacity, adjusting priorities to protect sales opportunitiesand customer service.\n\nKeep the team informed and engaged through regular updates and clear, purposeful team briefs. \nUse performance and customer insight to improve sales processes, systems, and ways of working,collaborating with other departments to resolve issues and deliver improvements.\n\nContribute to sales planning, forecasting and departmental priorities, taking ownership of agreed projectsand areas of responsibility.\n\nPeople Leadership & Accountability\nLead and motivate sales agents, setting clear expectations around performance, behaviours, and personalaccountability.\n\nBuild strong working relationships, recognise success, and address underperformance promptly and fairlythrough honest conversations, support and appropriate informal or formal performance management.\n\nSupport recruitment and onboarding, and manage probation, absence, and performance reviews in line withcompany processes.\n\nCreate a positive, collaborative sales culture and role-model Ocean Holidays’ values and leadershipbehaviours.\n\nWho should apply?\nTravel sales experience is essential.\nWe are looking for someone with strong sales credibility who understands that successful sales management\nrequires strong coaching and influencing skills, commercial focus, people leadership and operational management.\nYou should have:\nSignificant experience selling holidays or travel within a target-driven environment, with a strongunderstanding of telephone selling and the enquiry-to-booking journey.\n\nPrevious experience managing or leading a sales team, with a proven track record of achieving targets andimproving team performance.\n\nProven experience coaching salespeople at different levels and translating coaching into measurableimprovements in behaviour and performance, with the ability to identify what is holding someone back and\nadapt your approach to their individual needs.\n\nStrong call-review and feedback skills, turning observations into practical development actions and followingup to achieve lasting improvements in sales behaviours, confidence and conversion.\n\nConfidence using sales, conversion, quality, and commercial data to distinguish individual developmentneeds from wider operational issues and prioritise the right action.\n\nThe ability to set clear expectations, manage underperformance fairly and hold people accountable whilemaintaining supportive working relationships.\n\nA commercially focused mindset while maintaining excellent customer outcomes. \nStrong communication and organisation skills, with the judgement to balance daily sales priorities, customerneeds, and longer-term team development.\n\nThe ability to work independently when remote while remaining a visible, engaged member of the SalesManagement team.\n\nExperience using Galileo and/or Top Dog would be advantageous.\nWhat does success look like?\nSuccess means leading a team that delivers strong commercial results and excellent customer outcomes, while\nhelping agents become more confident, capable and consistent.\nWe will look for:\nStrong commercial results: achievement of agreed sales, revenue, profit, conversion, and productivity targets,with clear ownership of actions where performance is behind target.\n\nCoaching that makes a difference: measurable, sustained improvements in agents’ sales skills and callquality, with learning applied beyond the coaching session.\n\nProgress across different experience levels: newer agents building capability and experienced agentsimproving their performance, supported by clear development actions and regular follow-up to help them\napply their learning independently.\n\nEffective performance management: concerns identified early and addressed fairly, with clear expectationsand accountability for improvement.\n\nConsistent customer and operational standards: an organised, responsive sales operation that protectsopportunities, maintains service quality and compliance, and responds quickly to changing business needs.\n\nA positive team culture: agents who welcome feedback, take ownership of their development and sharesuccessful approaches with colleagues.\nYour quarterly bonus will be linked to agreed performance measures.\n\nHybrid Working\nWe offer flexibility and the opportunity to work remotely, making this role suitable for experienced travel\nprofessionals who may not be based close to our office.\nWhile the role offers significant remote-working flexibility, you will be required to attend the office when requested\nfor sales leadership, coaching, training, meetings, team development, and other business requirements. We\ntherefore need someone who can offer reasonable flexibility around office attendance.\nOur sales operation is open seven days a week. The role is 40 hours per week, with some weekend working required.\nAbout Us\nOcean Holidays was founded in 2004 by two sets of brothers: Daniel and David Ox and George and Harry Hastings, who are still very much active in the business today.\nThey set out selling holidays with no website, just a handful of staff and Teletext as their only form of marketing. From these humble beginnings, Ocean Holidays was created, and the company now consists of three unique and distinct travel brands.\nOcean Florida, the largest direct to consumer Florida specialist of its kind in Europe; personalised travel management company, Winged Boots which leads in luxury leisure followed by business travel; and Ocean Beds, the largest worldwide provider of Florida vacation home rentals to the global travel trade.\nWith Headquarters in Shenfield, and another in Davenport, Florida. Ocean Holidays continues to innovate and evolve within the travel industry.\nIn January 2023 Ocean Holidays were awarded the inaugural Employer of the Year award at the Travel Weekly Globes, followed by the Travel for All Award in January 2024, for its industry-leading accessibility programme.\nAs one of the UK’s largest owner managed travel companies, Ocean Holidays continue to provide an environment where its people can thrive, and where growth and great culture go hand-in-hand.\nThere are many benefits that you can expect in return for your dedication and your commitment to making our customer’s dreams come true:\nQuarterly bonus scheme for overachievement against KPIs\nOpportunity to qualify for the annual all-inclusive Elite Club Trip for the top 5 performers\nOpportunities to take part in familiarisation trips to build destination knowledge\nPaid supplier training days and development opportunities\nPrivate Health Care after probation passed -WPA - discounted gym membership at Nuffield Fitness & Wellbeing Gyms and Fitness First, Spabreaks.com and Your golf travel and more\nFlexible/remote/hybrid working to promote our culture of supporting work/life balance.\nEmployee Assistance Programme which provides confidential information, advice, and support 24 hours a day. This includes advice on health, relationships, money, career, retirement, and many other areas of support.\nAccess to free professional financial advice\nEnhanced family-friendly policies\nLong service awards\nHonest, transparent, and two-way communication via regular newsletters and regular virtual and in-person Town Halls\nEye test costs covered and contribution towards glasses\nLife Insurance\nAdditional annual leave days based on length of service\nChristmas saving scheme.\nYour birthday off every year\n2 x ‘Do the Right Thing’ days (dedicated charity days)\nAccess to Reward Gateway Employee discount platform that gives easy access to savings at hundreds of retailers\nAccess to Smart Tech after passing probation","description_format":"text","description_chars":9967,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Gym membership","Hybrid work","Life insurance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel Agencies","Tour Operators"],"lifecycle":[{"event":"open","at":"2026-10-12T13:25:58Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.786,"p_room":0.9,"age_days":11,"expected_fill_days":19,"reasons":["conf:1","win:mid"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/ocean-holidays-sales-manager","json_url":"https://alion.io/job/ocean-holidays-sales-manager.json","meta":{"generated_at":"2026-10-24T06:28:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9365,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4372562},"rest":"https://alion.io/mcp/rest/get_company?id=4372562"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Focean-holidays-sales-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Focean-holidays-sales-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Focean-holidays-sales-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ocean-holidays-sales-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Focean-holidays-sales-manager"}]}