{"id":972614,"url":"https://alion.io/job/ocean-infinity-senior-application-support-engineer","title":"Senior Application Support Engineer","company":{"id":58711,"name":"Ocean Infinity","domain":"oceaninfinity.com","url":"https://alion.io/company/ocean-infinity","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Southampton, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55000,"max":null,"currency":"GBP","period":"year","gross":null,"usd_annual":73567},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Bash","optional":false},{"name":"C#","optional":false},{"name":"Docker","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"JavaScript","optional":false},{"name":"Kibana","optional":false},{"name":"Linux","optional":false},{"name":"PowerShell","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"React.js","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"TypeScript","optional":false},{"name":"ITIL","optional":true},{"name":"ITSM","optional":true}],"status":"live","first_seen_at":"2026-09-16T19:03:26Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-11-10T14:43:14Z","board_verified":true,"closed_at":null,"days_open":54,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":54},"description":"At Ocean Infinity, we're on a bold mission to subsea data using innovative technology.\nUsing cutting-edge robotics, autonomous technology and world-class software, we're transforming how complex operations are carried out at sea. Our uncrewed systems are making ocean exploration and operations safer, smarter and more sustainable, helping unlock the vast potential of our oceans while reducing environmental impact.\nThis isn't a vision for the future. It's happening right now.\nAs we continue to push the boundaries of innovation and redefine what's possible in the maritime industry, we're looking for exceptional talent to join our fast-growing team.\nOcean Infinity is seeking a Senior Application Engineer supporting internally developed Software in a live production environment. This role reports directly to the Head of Technology Support as part of a larger team supporting an innovative and high spec Tech environment.\nRequirements\nWhat you will do!\nUp to 3rd line support, resolving incidents and requests with internally developed software products and following up with detailed root cause analysis; \nProviding structured feedback to the internal development teams, identifying issues and driving improvements through real-world insights; \nMentoring generalist IT team members and working as a key contributor, and participant, to initiatives reducing the number of incidents, average resolution time and other reliability metrics; \nWorking closely as a liaison between development and support teams to monitor and support frequent software releases as they move from development into production; \nManaging tickets to ensure response and resolution SLA’s are met;\nManaging high priority tickets from inception to resolution, communicating with users Incident management \nParticipate in 24x7 on-call support process. \nWhat we look for!\nStrong background in 2nd/3rd Line Engineering, with a focus on coaching, mentoring, and supporting junior team members.\nExperience working with internally developed Software in production environments and supporting development teams either as a developer, senior QA Engineer or DevOps role; \nProficiency working in Linux-based environments with Docker, containerised applications, and shell scripting using PowerShell and Bash.\nExperience working with programming languages and frameworks such as JavaScript, Typescript and React; Python and/or C#;\nWorking knowledge of observability tools such as Prometheus, Grafana or Kibana to diagnose issues and interrogate software products; \nGood understanding and experience of ticketing systems, such as ServiceNow, Zendesk and ServiceDesk Plus; \nA can-do attitude with a willingness to solve problems even if occasionally they may be considered “out of scope” for the role; \nExcellent time management skills and ability to prioritise work in a fast-paced environment; \nEffective verbal and written communication skills, to interpret requirements and present findings; \nInterested in others and strives to act in the best interests of the team.\nNice to have!\nAt least two years of experience supporting internally developed applications as a 2nd/3rd line engineer; 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