{"id":2167063,"url":"https://alion.io/job/oceaneering-international-support-analyst-3","title":"Support Analyst","company":{"id":176562,"name":"Oceaneering International","domain":"oceaneering.com","url":"https://alion.io/company/oceaneering-international","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":90,"open_postings":32,"ghost_share":0,"stale_share":0.594,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chandigarh, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-09T09:19:58Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-24T14:13:22Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"The Support Analyst serves as a point of contact for employees requiring IT assistance. This office-based position provides support through telephone, email, instant messaging, and remote-accesstools. The analyst will diagnose and resolve technical issues, maintain accurate ticket documentation, and coordinate with internal IT teams when additional functional or application support is required.\nThe position operates in a 24x7 rotational-shift environment and is responsible for managing incidents and service requests from initial logging through resolution and closure, in accordance with established service-level agreements and support procedures.\nDuties and Responsibilities\nTroubleshoot IT systems and business applications, provide user guidance or training, generate reports, and accurately log faults.\n\nWork effectively within a 24x7 rotational-shiftschedule.\n\nRespond to support requests received through telephone, email, live chatand other approved communication channels.\n\nManage service requests and incidents from opening through closure while meeting defined service-level agreements.\n\nFollow established procedures for customer communication, call handling, email responses, and ticket documentation.\n\nProvide remote IT technical support to Oceaneering employees using approved remote-accesstools.\n\nIdentify, research, troubleshoot, and communicate technical issues, driving them toward timely resolution.\n\nSupervisory Responsibilities\nThis position has/does not have direct supervisory responsibilities.\n\n Required\nBachelor’s degree, preferably in Computer Science, or an equivalent combination of education and relevant experience.\n\nOne to three years of IT support, including support for Windows 11 or Linux.\n\nWorking knowledge of Windows 11, Active Directory, Microsoft Office applications, and Microsoft 365.\n\nStrong analytical, troubleshooting, problem-solving, and decision-making skills.\n\nExcellent written and verbal communication skills in English.\n\nStrong teamwork and interpersonal skills.\n\nPreferred\nMicrosoft, Cisco, and/or ITIL 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