Technical Support Engineer

The main purpose of this position is to provide technical support to queries associated with ROV, Survey, C-NAV and AGV equipment. It includes Database Management using helpdesk and knowledge base software, assisting in troubleshooting using available resources and preparing customized reports for management

ESSENTIAL

· Resolve queries associated with ROV, Survey, C-NAV, and AGV equipment and “real-time” troubleshooting using available documentation & resources.

· Handle HLS calls for providing support to onshore and offshore operations maintaining set SLAs

· Issue License Key’s to customers for data subscriptions using C NAV Software tools maintaining set SLAs.

· Prepare, revise, and verify technical procedures/documentation for addressing issues/ requirements of offshore and onshore personnel.

· Prepare a Technical database based on inputs from Subject Matter Experts and previous data of queries/ issues resolved for future reference.

· Database Management using helpdesk and knowledge base software like Peoplesoft, Business Intelligence, Smart Sheets, etc with precision.

· Prepare customized reports and dashboards for Operations, Commercial Bidding, Technical Departments, and Senior management.

· Identify, Evaluate, and Interpret trends for detailed analysis of data.

NON-ESSENTIAL

· Onsite assistance to the Lead engineers/supervisor for ROV and AGV International projects etc.

· Undertake continuous improvement training programs and specific projects as instructed by management.

· Assist Engineers with all technical support functions.

· Handle escalated queries from Administrators.

· Assist with any other duties as and when required.

Safety

· Ensure that the Safety policies and procedures are understood and adhered to so far as is reasonably practicable in order to proactively ensure a safe working environment.

· Carry out work in accordance with the Company Health, Safety, Environmental and Quality Systems.

· Proactively identify workplace hazards and suggest improvements to enhance the safety and quality of the work environment.

Other

· Perform the assigned tasks with due diligence and precision following the guidelines of the Integrated Management System of the company.

· Eliminate waste of whatever form, to suggest the use of more environment friendly substances and better practices and contribute to the continuous improvement of the work environment.

REQUIRED

· B. Tech in Electronics /Electrical/Mechanical Engineering

· Able to work in rotational shifts 42.5 hours (weekly) (Morning, Evening, Night & Weekends)

· Knowledge of MS-Office and computer fundamentals

· Must be willing to Work from office as and when needed.

DESIRED

· 0-1-year experience in Support Operations

Knowledge, Skills, Abilities and Other Characteristics

· Excellent Verbal & Written Communication Skills in English

· Creative thinking and teamwork skills

· Possessing a proactive, positive, “can-do” attitude

· Gives and receives constructive feedback.

· Able to perform multitasking.

· Ensures that others involved in a project or effort are kept informed about developments and plans