{"id":2416593,"url":"https://alion.io/job/octasic-director-field-applications-engineering-customer-support","title":"Director, Field Applications Engineering & Customer Support","company":{"id":1841442,"name":"Octasic","domain":"octasic.com","url":"https://alion.io/company/octasic","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"A","score":86,"open_postings":29,"ghost_share":0,"stale_share":0.552,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Montreal, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":85000,"max_usd":155000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":100},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-01T15:31:30Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-31T15:25:54Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":29},"description":"Founded in 1998, Octasic is a privately held company headquartered in Montreal, Canada, with Research and Development facilities in Canada and India and a global sales support network. Octasic is a leading provider of SoCs (System on Chip), software and hardware integrated platforms for the global wireless and multimedia gateway markets. Our hardware and software platforms are the foundation for next-generation wireless systems for Defense, Law Enforcement and National Security Agencies.\nWe choose Octasic for:\nA workplace at the cutting edge of technology to be in contact with wireless technology experts in a growing company;\nCompetitive compensation (salaries, benefits, gym membership discount, stock options purchase program, public transit reimbursement, shower on the premises and beverages and snacks free every day);\nWork-life balance;\nFriendly and collaborative work atmosphere and many social activities all year long;\nWorking for a company involved in its community;\nProximity to various public transportation services (Angus Shuttle, 10 min. walk from Prefontaine station).\nAbout the role:\nReporting to the VP, Sales and Business Development, the Director, Field Applications Engineering & Customer Support leads Octasic’s global FAE, Technical Support, Training, and Customer Success functions. The role connects customers with Sales, Product Line Management, Engineering, Validation, and Operations to ensure the successful evaluation, integration, deployment, operation, and long-term support of Octasic solutions.\nWhat you'll do:\nLead and scale the global FAE and Customer Support organization; set objectives, KPIs, and succession plans; and recruit, coach, and retain high-performing technical talent.\nRecruit, mentor, develop, and retain high-performing technical talent.\nOwn global support operations from delivery through sustainment, including issue tracking, RMAs, escalation paths, service levels, reporting, timely resolution, and continuous improvement.\nLead the technical aspects of strategic pursuits and opportunity qualification, directing consistent demonstrations, proofs of concept, evaluations, field activities, workshops, and key customer presentations.\nEnsure successful onboarding, deployment, adoption, and sustainment; monitor the success of strategic accounts; resolve major escalations; and build relationships that support retention, expansion, and advocacy.\nAudit and oversee third-party training providers and channel partners.\nDevelop and manage customer and internal FAE training and certification programs, including lesson plans and lab environments.\nAct as the Voice of the Customer, prioritizing feedback, recurring issues, and enhancement opportunities while aligning Product Line Management, Engineering, Validation, and Support.\nOversee the planning, resourcing, execution, analysis, and reporting of customer field tests, trials, and operational demonstrations.\nCollect field performance metrics and ensure that lessons learned are used to improve products and deployment practices.\nSupport strategic reviews, forecasting, planning, budgeting, global expansion, executive reporting, and trade compliance requirements for demonstration assets and technical transfers.\nCoordinate support activities across Engineering, Validation, Product Management, and Operations.\nDrive continuous improvement initiatives to increase customer satisfaction and reduce resolution times.\nQualifications:\nBachelor’s degree in Engineering, Computer Science, Telecommunications, Electrical Engineering, or a related field;\nAt least 10 years of experience in customer-facing technical roles, including at least five years of experience leading technical teams. Experience managing globally distributed teams an assets;\nExperience supporting customers in the defense, intelligence, public safety, telecommunications, or wireless technology sectors is highly desirable;\nStrong knowledge of cellular technologies (2G-5G), RF and wireless communications, hardware and software integration, troubleshooting, and issue management, SIGINT, EW, geolocation, spectrum operations, or air, land, and sea systems integration is an asset;\nAbility to obtain a Canadian security clearance;\nThe position requires some travel domestically and internationally up to 30% of the time.","description_format":"text","description_chars":4303,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Gym membership","Stock options"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T03:37:31Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.596,"p_room":0.55,"age_days":29,"expected_fill_days":29,"reasons":["conf:1","stale_co","velocity","win:tail"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/octasic-director-field-applications-engineering-customer-support","json_url":"https://alion.io/job/octasic-director-field-applications-engineering-customer-support.json","meta":{"generated_at":"2026-10-31T17:07:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26862,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1841442},"rest":"https://alion.io/mcp/rest/get_company?id=1841442"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foctasic-director-field-applications-engineering-customer-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foctasic-director-field-applications-engineering-customer-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foctasic-director-field-applications-engineering-customer-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/octasic-director-field-applications-engineering-customer-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foctasic-director-field-applications-engineering-customer-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2416593}},{"tool":"search_jobs","arguments":{"company":"octasic.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2416593},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}