{"id":3131384,"url":"https://alion.io/job/ocus-customer-support-representative","title":"Customer Support Representative","company":{"id":4462516,"name":"OCUS","domain":"ocus.com","url":"https://alion.io/company/ocus-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":30000,"max":40000,"currency":"EUR","period":"year","gross":null,"usd_annual":44867},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Intercom","optional":false}],"status":"live","first_seen_at":"2026-10-22T11:56:03Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-25T21:06:39Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Join Ocus, a visual-tech company focused on enhancing the restaurant business through high-quality visual assets. As a Customer Support Representative, you'll engage with users, resolve inquiries, and provide feedback on the customer service environment. This entry-level position is perfect for those with a supportive mindset, excellent communication skills, and a desire to learn and grow.\nMissions\nCommunicate with all Ocus ecosystem users (photographers, restaurant owners, partners) via chat conversations and emails using the Intercom platform.\nFollow up (update or escalate) in a timely manner with Ocus teams on any conversations that require actions not yet documented.\nProvide proactive feedback on customer service environment (knowledge base, ticket trends, customer sentiment) and product CX based on content from your daily conversations with users.\nProfil recherché\n* It’s not your first rodeo! Even if you’re early in your career you already had hands on managing customer inquiries, especially using chat conversation tools.* You have prior experience with a B2B customer service environment - Saas Marketplace experience is a strong plus (any internship / alternance counts! )\n* Excellent writing and communication skills in English - Any other language is a plus\n* You already have a supportive mindset, and empathy is your middle name. But you are also someone ready to adapt to the company culture and tone of voice recommendations.\n* You’re not afraid to own decisions and take initiatives to provide best-in-class customer service.\n* Knowledge is power, and you know it. Using a documentation system, especially with LLMs, is no secret for you.\n* You’re open to feedback and ready to grow. Participating in workshops, coaching sessions, or any QA review is always an opportunity to learn.\n* Everyone agreed that you’re an accountable teammate because you never work alone and understand that collaborative working is how we reach objectives\n### What you'll do\n* **External communication**\n* Communicate with all Ocus ecosystem users (photographers, restaurant owners, partners) via chat conversations and emails using the Intercom platform.\n* Follow up (update or escalate) in a timely manner with Ocus teams on any conversations that require actions not yet documented.\n* Resolve users' inquiries related to how-to-use, planning, billing, technical or account topics.\n* **Internal communication**\n* Provide proactive feedback on customer service environment (knowledge base, ticket trends, customer sentiment) and product CX based on content from your daily conversations with users.\n* Support the support. You’re part of a team, and your mates can also ask for advice or guidance.\n* Attend and actively participate in coaching meetings, planned and led by Ocus support management team (workshops, ticket review, QA)\n### What we bring\n* Small team structure - You want to sit and work next to the product team? Feel free.\n* Experienced mentoring - People are ready to onboard you and share all relevant knowledge from day one.\n* “On the same boat” culture - Business objectives are shared and we all follow them together.\n* Expertise on visual-tech ressources for restaurant business - If you want to learn more about why visual assets are valuable for restaurants you’re in the right place!","description_format":"text","description_chars":3316,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":true}]},"benefits":[],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-23T03:46:19Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":20,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":44867,"is_top_pay":false},"html_url":"https://alion.io/job/ocus-customer-support-representative","json_url":"https://alion.io/job/ocus-customer-support-representative.json","meta":{"generated_at":"2026-10-25T21:19:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30173,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4462516},"rest":"https://alion.io/mcp/rest/get_company?id=4462516"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Focus-customer-support-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Focus-customer-support-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Focus-customer-support-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ocus-customer-support-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Focus-customer-support-representative"}]}