{"id":1190864,"url":"https://alion.io/job/oddin-customer-support-specialist","title":"Customer Support Specialist","company":{"id":678569,"name":"Oddin","domain":"oddin.gg","url":"https://alion.io/company/oddin","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":85,"open_postings":21,"ghost_share":0,"stale_share":0.619,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"freelance","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Prague, Czech Republic"],"countries":["CZ"],"hiring_countries":["CZ"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Grafana","optional":false},{"name":"HubSpot","optional":false},{"name":"Incident Management","optional":false},{"name":"Jira","optional":false}],"status":"live","first_seen_at":"2026-09-24T15:22:56Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T19:48:55Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Location: Prague\nRemote (Rotating Shifts)\nICO cooperation\nOddin’s Call\nOddin.gg is the global leader in esports data science. Recognized as the fastest-growing tech company in Central Europe by Deloitte in 2024 and 2025, we provide cutting-edge esports betting solutions worldwide. As our company rapidly expands that’s why we’re looking for a Customer Support Specialist to help us drive our growth!\nYour Position on the Board\nBe the Frontline Voice: Act as the dedicated point of contact for global B2B clients during live trading events, delivering clear, evidence-backed updates under time pressure.\n\nInvestigate Live Data: Dig directly into back-office tools, Grafana, Freya, and log outputs to verify market states, analyze odds, check JSON payloads, and resolve settlement disputes.\n\nManage Live Incidents: Coordinate multi-client incident responses via incident.io, driving clear updates and conducting seamless escalations with Trading, Product, Risk, and Customer Success.\n\nUphold Integrity & Accuracy: Perform match integrity checks, confirm tournament alignments, update game parameters, and maintain accurate documentation in Jira and HubSpot.\n\nExecute Shift Handovers: Collaborate with global offices (including Prague and Lima) to deliver structured shift handovers that keep 24/7 operations running flawlessly.\n\nOur Idea of You\nEsports & Betting Knowledge: solid understanding of esports titles, match formats, and live betting workflows (fixtures, odds, market states, bet settlements).\n\nTechnical & Investigative Mindset: Comfort working with back-office interfaces, reading JSON responses, using browser developer tools, and applying basic API troubleshooting steps.\n\nExceptional Communication: Fluent spoken and written English with the ability to communicate technical and trading issues clearly, calmly, and concisely to international partners.\n\nMethodical Problem-Solving: A structured approach to isolating root causes, analyzing evidence, and prioritizing urgent operational issues.\n\nShift Flexibility: Readiness to work rotating shifts, including weekends, in a 24/7 live environment.\n\nWhy Join Oddin.gg?\nHigh Impact: Join a newly formed core team of 6 Customer Support Specialists with high visibility and direct influence on client trust.\n\nClear Career Growth: Fast-track potential into Senior Customer Support Specialist or Team Lead roles as our global operations scale.\n\nModern Stack: Work with modern incident management, monitoring, and ticketing workflows, leveraging AI tools to streamline routine tasks.","description_format":"text","description_chars":2539,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Czech Republic","iso":"CZ","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Gaming","Esports"],"lifecycle":[{"event":"open","at":"2026-09-24T16:43:31Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":23,"reasons":["conf:2","win:early"],"computed_at":"2026-09-24T21:53:33Z"},"pay":null,"html_url":"https://alion.io/job/oddin-customer-support-specialist","json_url":"https://alion.io/job/oddin-customer-support-specialist.json","meta":{"generated_at":"2026-09-24T21:53:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"subnet","units_charged":1,"used_today":187,"day_limit":5000,"remaining_today":4813,"minute_limit":60,"resets_at":"2026-09-25T00:00:00Z"}}}