{"id":2156856,"url":"https://alion.io/job/oddr-integration-support-engineer-boomi-2","title":"Integration Support Engineer - Boomi","company":{"id":2024,"name":"Oddr","domain":"oddr.com","url":"https://alion.io/company/oddr","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"ETL/ELT","optional":false},{"name":"Rest API","optional":false},{"name":"SOAP","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-09T06:55:15Z","employer_posted_date":null,"last_verified_at":"2026-10-09T06:55:15Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"We are seeking an experienced Integration Support Engineer with 2+ years of experience in enterprise integration and production support. This role will act as the complete owner of the customer support board, managing, triaging, and resolving support tickets end-to-end while coordinating with engineering, product, and implementation teams. The ideal candidate has strong hands-on experience with Boomi or another iPaaS platform, deep working knowledge of databases and REST APIs, and a track record of rigorous testing and validation. Experience with Intapp Integration Builder is a plus.\nResponsibilities:\nOwn the customer support board end-to-end, triaging incoming tickets, managing priority and status, and driving each issue through to resolution.\nServe as the frontline point of contact for customers on integration issues, providing clear, timely communication throughout the life of a ticket.\nDebug and troubleshoot integrations built on Boomi or other iPaaS platforms, performing root-cause analysis and resolving incidents within SLAs.\nWrite, optimize, and troubleshoot SQL queries against production and staging databases for data validation, reconciliation, and issue investigation.\nWork extensively with REST/SOAP APIs, FTP/SFTP, and data formats such as JSON and XML to diagnose and resolve integration failures.\nTest and validate reported issues, including reproducing defects, verifying fixes, and confirming resolution before closing tickets.\nParticipate in integration design and enhancement work, contributing to the build and improvement of existing integration processes.\nTake up new development and change requests, following SDLC practices: design, build, test, and deploy to release changes safely to production.\nWork across internal teams; engineering, product, and implementation; to triage incoming issues, determine ownership, and coordinate resolution.\nCollaborate closely with engineering, product, and implementation teams to resolve both technical issues (database, integration, and server-side) and business/process issues.\nStay flexible and continuously build cross-functional knowledge, since resolving tickets often requires learning new systems and business workflows on the fly.\nMaintain technical documentation, support guides, and troubleshooting procedures.\nRequirements:\nBachelor's degree in computer science, IT, or a related field.\n2+ years of experience in integration engineering, integration support, or a similar role.\nHands-on experience with Boomi or another iPaaS platform.\nStrong, demonstrable skills in SQL and database troubleshooting: this role requires day-to-day, hands-on database work.\nStrong REST/SOAP API knowledge, including testing, debugging, and validating API-based integrations.\nSolid experience with structured testing and validation practices for integration issues.\nGood understanding of integration patterns, cloud technologies, and production support.\nStrong analytical, communication, and stakeholder-management skills.\nAbility to work flexibly across engineering, product, and implementation stakeholders and to quickly learn new systems and domains.\nWillingness and ability to work the required shift: 6:00 PM - 5:00 AM.\nPreferred Skills:\nBoomi or relevant iPaaS certification.\nExperience with Intapp Integration Builder.\nKnowledge of Azure Functions, Logic Apps, and other Azure services.\nExperience with monitoring, logging, and integration observability.","description_format":"text","description_chars":3434,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Software"],"lifecycle":[{"event":"open","at":"2026-10-09T06:55:15Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":30,"reasons":["seen:0","velocity","win:early","comp:junior"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/oddr-integration-support-engineer-boomi-2","json_url":"https://alion.io/job/oddr-integration-support-engineer-boomi-2.json","meta":{"generated_at":"2026-10-12T02:20:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":44,"day_limit":5000,"remaining_today":4956,"minute_limit":60,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2024},"rest":"https://alion.io/mcp/rest/get_company?id=2024"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foddr-integration-support-engineer-boomi-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foddr-integration-support-engineer-boomi-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foddr-integration-support-engineer-boomi-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/oddr-integration-support-engineer-boomi-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foddr-integration-support-engineer-boomi-2"}]}