{"id":3979051,"url":"https://alion.io/job/odellhvac-it-specialist","title":"IT Specialist","company":{"id":2684212,"name":"Odellhvac","domain":"odellhvac.com","url":"https://alion.io/company/odellhvac","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"A","score":95,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":85,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ottawa, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55000,"max":65000,"currency":"CAD","period":"year","gross":null,"usd_annual":46003},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Copilot","optional":false}],"status":"live","first_seen_at":"2026-11-05T00:00:00Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-10T00:35:15Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Who We Are\nO'Dell HVAC Group is a well-established HVAC equipment representative, partnering with engineers, building owners, and contractors throughout Canada. Our success is fueled by our people-first culture, where teamwork, innovation, and professional growth are at the core of everything we do.\nOur culture is shaped by our values: Operationally Nimble, Driven to Win, Everyone Cares, Let'sBe Curious,and Leverage Collaboration. These values guide how we work together, solve problems, support our customers, and grow as a team.\nAbout the Role \nWe are seeking anIT Specialist to join our team. Reporting to the Manager, Enterprise IT & Systems you will play a key role in supporting and maintaining the organization's technology infrastructure while providing reliable, high-quality technical support to employees across the business. This hands-on role combines day-to-day IT operations with system administration, troubleshooting, and technology implementation to ensure secure, efficient, and reliable business systems. The IT Specialist will collaborate closely with cross-functional teams to support hardware, software, business applications, and IT projects while identifying opportunities to improve processes, enhance the user experience, and maintain technology that supports the organization's operational goals.\nSalary Range: $55,000-$65,000 annually, plus a comprehensive benefits and total rewards package.\nWhat You'll Be Doing \nProvide Tier 1 and Tier 2 IT support across all office locations, including Microsoft 365, end-user devices, and core business systems.\nInstall, configure, maintain, and troubleshoot desktops, laptops, mobile devices, printers, and other IT equipment.\nSupport employee onboarding, offboarding, and role changes by provisioning user accounts, managing system access, and preparing equipment. \nAdminister user accounts, permissions, and security settings across business applications and network resources.\nMonitor, maintain, and troubleshoot hardware, software, network, and system performance to ensure reliable operations. \nSupport internal business systems through basic troubleshooting, testing, user assistance, and system maintenance.\nAssist with infrastructure and technology projects, including hardware deployments, office expansions, vendor coordination, and system implementations.\nCreate and maintain IT documentation, knowledge base articles, and user guides to support efficient operations and self-service.\nIdentify opportunities to improve IT processes through standardization, automation, and emerging technologies where appropriate.\nEnsure IT systems, equipment, and processes comply with company security standards and best practices.\nMaintain accurate IT asset inventories, software licensing records, and equipment lifecycle documentation.\nCollaborate with internal teams and external vendors to resolve technical issues in a timely manner.\nStay current with new technologies and recommend improvements that enhance business operations and the end-user experience.\nTravel to other company office locations across Canada, primarily Quebec, as required to provide on-site IT support and assist with technology-related initiatives.\nOther responsibilities as assigned\nWhat You Bring \nPost-secondary education in computer science or related program.\nFluency in both French and English is required, as this role will support all regions in Canada. \nA minimum of one to two (1-2) years of experience in an IT helpdesk or technical support role.\nExperience supporting Microsoft 365 and end-user technologies.\nFamiliarity with business systems (e.g., CRM/ERP platforms) considered an asset.\nHands-on experience with automation tools and/or AI solutions (e.g.,Copilot, or similar platforms is not a requirement but nice to have).\nAbility to communicate and collaborate effectively with both technical and non-technical users.\nExperience working with ticketing systems or prioritizing services relating to system and network administration\nExcellent problem solving/troubleshooting skills, and the ability to pivot and adapt quickly\nStrong attention to detail\nAbility to travel between O'Dell offices in Ontario and Quebec - access to a personal vehicle and ability to travel is required for this position. \nWhy Work for O'Dell HVAC Group?\nAt O'Dell HVAC Group, we believe great workstarts with a great employee experience. We’recommitted to creating an environment where our people can grow, contribute, and enjoy being part of the team.\nCompetitive Compensation & Profit Sharing- Your contributions matter, and we believe in sharing in our success.\nComprehensive Benefits- Employer-paid health and dental coverage to support you and your family.\nHealth & Wellness Spending- Additional flexibility to support your individual health and wellness needs.\nRRSP Program- A plan that grows with you! We’rehere to help you plan and invest in your financial future through increasing employer contributions and long-service rewards.\nLearning & Career Development- Opportunities to build your skills, expand your knowledge, and grow your career, supported by our tuition reimbursement program.\nPaid Holiday Shutdown- Extra time to recharge and enjoy the holiday season.\nSummer Fridays!- Start your summer weekends a little earlier.\nA Collaborative, People-First Culture- Work alongside people who share knowledge, solve problems together, and genuinely care about the success of their teammates.\n\nUse of AI in Our Recruitment Process\nWe may use AI-powered tools to support our recruitment process and improve efficiency, allowing our team to focus on what matters the most - getting to know our candidates. While AI may be utilized, all hiring decisions are made by our HR and management teams.\nAccessibility Commitment \nAt O’Dell HVAC Group, we’re all about building a workplace where everyone can thrive. We’re committed to fostering an inclusive, accessible environment in line with the Accessibility for Ontarians with Disabilities Act (AODA).\nIf you need accommodations during the hiring process or on the job, please contact us. We believe that accessibility isn’t just a requirement; it’s part of creating a great place to work for everyone. 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