{"id":3806553,"url":"https://alion.io/job/odevo-customer-experience-advisor-2","title":"Customer Experience Advisor","company":{"id":4372657,"name":"Odevo","domain":"odevo.com","url":"https://alion.io/company/odevo","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Kallidus","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0.25,"time_to_fill_p50_days":12,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wellington, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":false}],"status":"live","first_seen_at":"2026-11-05T13:41:18Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-06T04:11:17Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Salary: Competitive\nClosing date: 19/11/2026\nCUSTOMER EXPERIENCE ADVISOR\nRendall & Rittner • £Competitive • London • Permanent \nROLE OVERVIEW\nWe’re looking for a Customer Experience Advisor to join our friendly, fast paced team at Rendall & Rittner’s office in London. This is a role for someone who genuinely cares about people, someone who listens, thinks on their feet and takes pride in delivering a first class experience, every time.\nYou’ll be the first point of contact for our customers, handling enquiries by phone and email, resolving issues with empathy and efficiency, and playing a key part in shaping how our residents and clients feel about the service they receive.\nROLE EXPECTATIONS\nThis is a varied, customer facing role that calls for strong communication, a calm and positive manner, and the ability to handle multiple priorities at once.\nYou’ll be expected to take ownership of customer interactions from start to resolution, working collaboratively with colleagues across the business to make sure nothing falls through the cracks.\nYou’ll need to be comfortable working on a rotational shift pattern between 8am and 8pm, Monday to Friday, with 1 in 4 Saturdays (with a weekday off in lieu), and be committed to delivering consistently high standards regardless of the channel or query type.\nWHAT SUCCESS LOOKS LIKE\nYou’ll be successful in this role if:\nCustomers feel heard, supported and satisfied with every interaction\nQueries and complaints are resolved promptly and professionally\nYou spot opportunities to improve the customer experience and share them with your team\nYou contribute positively to team performance and the culture of the department\nHOW YOU’LL SPEND MOST OF YOUR TIME\nMost days, you’ll be:\nDelivering outstanding customer service via phone and email, handling enquiries and resolving issues promptly\nMaintaining clear, empathetic communication - ensuring customers always feel heard and supported\nThinking creatively to solve customer problems and prevent issues from escalating\nCollaborating with colleagues to deliver a seamless service experience\nStaying up to date on Rendall & Rittner’s services and using customer feedback to help improve the experience\nParticipating in training sessions and continuously developing your skills\nWHO THIS ROLE IS FOR\nThis role suits someone who:\nIs passionate about delivering exceptional customer service and making a positive impact\nHas excellent communication skills - confident, clear and professional on the phone and in writing\nIs a natural problem solver who thinks quickly and stays calm under pressure\nThrives in a team environment and enjoys sharing knowledge to achieve common goals\nIs driven to build lasting relationships and consistently improve customer satisfaction\nWHAT WE OFFER\nCompetitive salary and discretionary bonus\n25 days’ holiday plus bank holidays\nPrivate medical insurance, life assurance and enhanced family leave\nFully funded training and professional development\nPaid sabbaticals as a loyalty reward\nPension scheme and employee assistance programme\nDiscounts across travel, entertainment, dining, shopping, health and fitness\nABOUT RENDALL & RITTNER\nRendall & Rittner is one of the UK’s most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.\nWe are people led and technology enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.\nHOW WE HIRE\nInitial conversation with our talent team\nInterview focused on experience, judgement and approach\nWe aim to complete the process within two to three weeks and communicate clearly throughout.\nINTERESTED?\nApply with your CV. To speak to our recruitment team directly, call 020 4604 3121 and quote reference “Ref #LI-IG1”. You can also explore Rendall & Rittner on LinkedIn or visit our website for a full list of current openings.\nAll applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required","description_format":"text","description_chars":4394,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Parental leave","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property Management","Facilities Management"],"lifecycle":[{"event":"open","at":"2026-11-05T13:41:18Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":12,"reasons":["conf:1","win:early"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/odevo-customer-experience-advisor-2","json_url":"https://alion.io/job/odevo-customer-experience-advisor-2.json","meta":{"generated_at":"2026-11-06T06:54:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12227,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4372657},"rest":"https://alion.io/mcp/rest/get_company?id=4372657"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fodevo-customer-experience-advisor-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fodevo-customer-experience-advisor-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fodevo-customer-experience-advisor-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/odevo-customer-experience-advisor-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fodevo-customer-experience-advisor-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3806553}},{"tool":"search_jobs","arguments":{"company":"odevo.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3806553},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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