{"id":2337234,"url":"https://alion.io/job/odevo-head-concierge","title":"Head Concierge","company":{"id":4372657,"name":"Odevo","domain":"odevo.com","url":"https://alion.io/company/odevo","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Kallidus","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":32000,"max":33000,"currency":"GBP","period":"year","gross":null,"usd_annual":43675},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T10:11:48Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-12T16:37:08Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Salary: £32000 - 33000\nClosing date: 28/10/2026\nHEAD CONCIERGE\nRendall & Rittner • £32,000 - £33,000 • Discovery Dock West - E14 9RT • 4 on, 4 off 0700 - 1900\nDEVELOPMENT DETAILS\nYou’ll be the face of a luxury residential community in the heart of Canary Wharf, home to around 200 apartments and a discerning resident mix of professionals and families. The development benefits from a 24-hour concierge, high-spec leisure facilities including gym, pool and spa, and secure parking, creating a premium, hotel-style environment. With South Quay DLR, Canary Wharf Underground and the Elizabeth line close by, the setting is fast-paced, well-connected and service-led-ideal for a Head Concierge who enjoys delivering exceptional experiences in a polished front-of-house environment.\nROLE EXPECTATIONS\nYou will lead the concierge function, setting the tone for five-star service at reception while coordinating a small team to keep operations smooth and secure. Most days you’ll balance people-focused front-of-house duties with behind-the-scenes coordination-managing deliveries, contractors, resident requests and building standards-while acting as the go-to point for queries and escalation.\nWHAT SUCCESS LOOKS LIKE\nResidents consistently praise the concierge team for responsive, friendly and solution-focused service.\nThe reception and lobby present flawlessly at all times with clear standards and checklists followed.\nRosters, handovers and daily logs are accurate, timely and support seamless 24/7 coverage.\nIncidents, access control and health and safety procedures are managed calmly and by the book.\nContractors and deliveries are coordinated without disruption to residents or security.\nTeam members are well-briefed, supported and continuously improving through your coaching.\nHOW YOU'LL SPEND MOST OF YOUR TIME\nLeading by example at the front desk: welcoming residents and visitors and resolving queries quickly.\nOverseeing team shifts, handovers, daily briefings and allocating tasks to meet service priorities.\nManaging parcel rooms, key control, access passes and vigilant lobby and CCTV monitoring.\nCoordinating bookings for amenities, move-ins/outs, parking and resident services.\nLiaising with contractors and the building management team to schedule works and maintain standards.\nMaintaining accurate records: incident reports, logs, permits to work and compliance checklists.\nWHO THIS ROLE IS FOR\nYou take pride in creating a calm, polished and professional front-of-house experience.\nYou’re a natural organiser who thrives on structure, clear processes and timely follow-through.\nYou communicate clearly and empathetically, building trust with residents, visitors and colleagues.\nYou stay composed under pressure and make sound decisions in fast-moving situations.\nYou enjoy coaching others, giving feedback and fostering a supportive team culture.\nEXPERIENCE THAT HELPS\nLeading a concierge, front-of-house or guest services team in residential, hotel or corporate settings.\nWorking within luxury environments with high service expectations and attention to detail.\nUsing property management systems, access control, CCTV and parcel management software.\nCoordinating contractors, permits to work and basic health and safety procedures.\nHandling incidents, complaints and escalations with confident, practical problem-solving.\nWHAT WE OFFER\n16 days holiday plus bank holidays\nEnrolment into the Rendall & Rittner pension scheme\nEmployee assistance programme supporting family, health, money and work\nEmployee referral scheme\nTeam uniform* subject to development\nFully funded training and development opportunities\nAccess to discounts across travel, retail, fitness and entertainment\nABOUT RENDALL & RITTNER\nRendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.\nWe are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.\nHOW WE HIRE\nInitial conversation with our talent team\nInterview focused on service leadership, front-of-house standards, building operations, problem-solving and scenario-based customer interactions\nWe aim to complete the process within two to three weeks and communicate clearly throughout.\nINTERESTED?\nApply with your CV.\nAll applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.\nAppointment is subject to a valid DBS check.","description_format":"text","description_chars":4884,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property Management","Facilities Management"],"lifecycle":[{"event":"open","at":"2026-10-12T10:11:48Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-10T06:21:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":28,"reasons":["conf:3","win:early"],"computed_at":"2026-10-12T20:01:31Z"},"pay":{"stated_usd_annual":43675,"is_top_pay":true},"html_url":"https://alion.io/job/odevo-head-concierge","json_url":"https://alion.io/job/odevo-head-concierge.json","meta":{"generated_at":"2026-10-12T20:01:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32355,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4372657},"rest":"https://alion.io/mcp/rest/get_company?id=4372657"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fodevo-head-concierge"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fodevo-head-concierge"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fodevo-head-concierge"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/odevo-head-concierge\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fodevo-head-concierge"}]}