{"id":3756097,"url":"https://alion.io/job/odevo-night-concierge-9","title":"Night Concierge","company":{"id":4372657,"name":"Odevo","domain":"odevo.com","url":"https://alion.io/company/odevo","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Kallidus","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0.25,"time_to_fill_p50_days":12,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wellington, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T16:59:55Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-07T10:51:48Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Salary: £30000\nClosing date: 18/11/2026\nROYAL ARSENAL\nRendall & Rittner • £30,000 • Royal Arsenal Waterfront - SE18 6FR • 4 days on, 4 days off 1900 - 0700\nDEVELOPMENT DETAILS\nSet on the Thames in Woolwich, this is one of South East London’s landmark riverside neighbourhoods, blending heritage buildings with contemporary living across around 2,800 homes. You’ll be part of a vibrant, established community with on-site amenities including a spa and gym, and excellent transport links via the nearby Woolwich Arsenal Elizabeth line and National Rail. Nights here are calm yet purposeful, with a steady flow of residents, a premium front-of-house environment, and a focus on safety, service and standards.\nROLE EXPECTATIONS\nYou will be the overnight face of the development, providing a warm, professional welcome while safeguarding the building and its residents. You’ll monitor security systems, complete regular patrols, manage keys and deliveries, and handle any incidents or enquiries with calm confidence, ensuring a thorough handover to the daytime team.\nWHAT SUCCESS LOOKS LIKE\nResidents and visitors feel genuinely welcomed, safe and supported at all hours.\nThe site remains secure and immaculate, with issues spotted early and resolved quickly.\nIncidents are handled calmly and professionally, with accurate logs and clear escalation.\nHandovers are concise and complete, enabling seamless continuity between shifts.\nCommunication is timely, courteous and proactive across residents, contractors and colleagues.\nYou consistently embody the standards and values of Rendall & Rittner.\nHOW YOU'LL SPEND MOST OF YOUR TIME\nGreeting residents and visitors, managing enquiries and providing local information.\nMonitoring CCTV and access control, conducting regular patrols and key checks.\nManaging parcels and deliveries, keeping records accurate and areas tidy.\nCoordinating contractor access, permits and sign-ins, and supervising where required.\nResponding to alarms or incidents, following procedures and escalating promptly.\nKeeping lobbies and common areas presentable, reporting maintenance issues and updates.\nWHO THIS ROLE IS FOR\nYou’re a night owl who takes pride in exceptional customer service and steady vigilance.\nYou’re observant, reliable and comfortable taking ownership when working solo.\nYou communicate clearly, stay calm under pressure and solve problems with care.\nYou’re tech-confident with building systems and record-keeping.\nYou bring a polished, professional presence and high personal standards.\nEXPERIENCE THAT HELPS\nPrevious concierge, security or hospitality experience in a residential or premium setting.\nUsing CCTV, access control and incident reporting systems.\nFamiliarity with contractor coordination, permits to work and audits.\nKnowledge of health and safety, fire evacuation and emergency procedures.\nUnderstanding of the local area and transport links to assist residents.\nWHAT WE OFFER\n16 days holiday plus bank holidays\nEnrolment into the Rendall & Rittner pension scheme\nEmployee assistance programme supporting family, health, money and work\nEmployee referral scheme\nTeam uniform* subject to development\nFully funded training and development opportunities\nAccess to discounts across travel, retail, fitness and entertainment\nABOUT RENDALL & RITTNER\nRendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.\nWe are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.\nHOW WE HIRE\nInitial conversation with our talent team\nInterview focused on customer service, site safety awareness, incident handling and communication\nWe aim to complete the process within two to three weeks and communicate clearly throughout.\nINTERESTED?\nApply with your CV.\nAll applicants must be eligible to live and work in the UK. 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