{"id":2041852,"url":"https://alion.io/job/odin-graduate-technical-support-analyst","title":"Graduate Technical Support Analyst","company":{"id":3822,"name":"Odin","domain":"joinodin.com","url":"https://alion.io/company/odin","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":30000,"max":35000,"currency":"GBP","period":"year","gross":null,"usd_annual":46216},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ElevenLabs","optional":false},{"name":"OpenAI","optional":false}],"status":"live","first_seen_at":"2026-10-07T15:44:30Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-13T19:32:41Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"About Odin\nOdin is building the investment infrastructure for the future of private markets.\nWe believe capital is one of the most powerful tools for shaping the world - and more people should be putting it to work. Our mission is to make it radically easier to raise and deploy capital, so that anyone, anywhere, can back the companies and ideas they believe in.\nOur first product is a full-stack platform for launching and running private investment firms - think Shopify for VC and PE. We handle all the infrastructure: from legals and investor onboarding to KYC/AML, payments, tax, reporting, and exits.\nWe’re already trusted by over 10,000 angels, VCs, and founders. We administer over $500m in assets, covering investments from pre-seed to series E. This includes household names like ElevenLabs, OpenAI, SpaceX, xAI, Anduril, etc. but also new companies creating everything from synthetic brains to small nuclear reactors.\nWhy We’re Hiring\nOur Investor Experience at Odin is how we win.\nOur customers come to us at the highest-stakes moments of their professional lives. They’re closing deals, calling capital, moving real money, and dealing with real regulators. When something breaks or feels uncertain, you are the person they turn to. You are the face of Odin in those moments.\nThe job is answering support tickets. You work through inbound questions from customers in Zendesk, resolving each one quickly, accurately and in the right tone. Do that well and customers love Odin enough to tell other people about us.\nThis is a role for a sharp graduate who wants to learn how private markets actually work, from the inside and at speed. You'll be dealing with real deals, real money and real customers from your first week.\nResponsibilities\nAnswer support tickets from our customers (angels, VCs, GPs, LPs and founders) across the full deal lifecycle: pre-close, closing, post-close and ongoing reporting.\n\nLearn the platform well enough to resolve most tickets yourself, without needing to escalate.\n\nTriage with judgement: spot what’s urgent, what’s risky (money or compliance), what can be self-served and what genuinely needs Product, Ops or Compliance, and route accordingly.\n\nReduce ticket volume by going to the root cause. Identify the patterns and feed back to Product with clarity and conviction. The goal is fewer tickets next quarter than this one.\n\nBe the internal voice of the customer. When something keeps coming up, you don’t just log it, you advocate for it until it’s fixed, and then you go back to the customer and close the loop.\n\nWho You Are\nYou’re a recent graduate or early in your career, and you want to learn fast at a startup rather than a corporate. Any degree works. We care more about how you think and write than what you studied.\n\nYou like people. Picking up the phone to a stressed customer doesn’t put you off, and you see communication and relationship-building as a craft.\n\nYou’re a natural problem solver. You’d rather figure out a workaround than tell a customer something isn’t possible.\n\nYou’re calm and clear under pressure. When customers are stressed and money is on the line, you meet them where they are: confident, peer-level, no apology theatre, no fluff.\n\nWhen something is painful or repetitive, your instinct is to fix the root cause, not to power through it.\n\nYou’re AI-fluent. You’ve built something with AI, however small: a chatbot, a Lovable page, an automation, a workflow. You learn new tools fast and you’re allergic to manual work.\n\nYou have high conviction. You’ll push back, you’ll challenge, and you’ll back down when you’re wrong. You’d rather be useful than be liked.\n\nYou’re a high-ownership, low-ego team player. You leave ego at the door, you default to “we”, and you raise the bar through how you show up day-to-day.\n\nYou can write really well. Tone matters. Our customers are sophisticated, busy and pay close attention.\n\nWorking at Odin\nWe’re a London-based team. This is a role where being in the office - working closely with the founders and wider teams - makes a real difference. The speed and intensity we operate at make in-person collaboration crucial, and we expect at least three days per week in the office.\nBenefits\nHealth: Private health insurance (Vitality), paid sick leave including support for pregnancy loss and fertility treatments, and access to Spill for mental health support\n\nWellness: £1,000 annual budget for health, therapy or fitness\n\nParental Leave: Enhanced maternity, adoption, paternity and partner leave\n\nPension: 4% employer contribution with salary sacrifice options\n\nTime Off: 25 days annual leave, 2 wellness days and flexible bank holidays (33 days total)\n\nWork From Anywhere: Up to 6 weeks per year working from anywhere globally\n\nBirthday Leave: An additional day of leave","description_format":"text","description_chars":4790,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Health insurance","Parental leave"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Angel Networks & Startup Accelerators"],"lifecycle":[{"event":"open","at":"2026-10-07T18:08:17Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-13T06:20:30+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.898,"p_room":1,"age_days":5,"expected_fill_days":29,"reasons":["conf:1","velocity","win:early","comp:junior"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":46216,"is_top_pay":false},"html_url":"https://alion.io/job/odin-graduate-technical-support-analyst","json_url":"https://alion.io/job/odin-graduate-technical-support-analyst.json","meta":{"generated_at":"2026-10-13T21:01:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32264,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3822},"rest":"https://alion.io/mcp/rest/get_company?id=3822"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fodin-graduate-technical-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fodin-graduate-technical-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fodin-graduate-technical-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/odin-graduate-technical-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fodin-graduate-technical-support-analyst"}]}