{"id":2198959,"url":"https://alion.io/job/odu-medical-receptionist-2","title":"Medical Receptionist","company":{"id":1756294,"name":"ODU","domain":"odu.edu","url":"https://alion.io/company/odu","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Newport News, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":58000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4386},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T20:35:13Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-30T05:28:17Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Overview\nServes as a key point of contact for patients, delivering exceptional customer service through professional, compassionate, and efficient communication. Manages high-volume inbound and outbound calls, assisting patients with scheduling appointments across Maternal Fetal Medicine, General Obstetrics and Gynecology, Minimally Invasive Gynecological Surgery and Urogynecology services while ensuring a seamless and positive experience. Greeting patients warmly, facilitating smooth registration processes, verifying insurance and referral requirements, and accurately documenting patient information in the electronic medical record. Demonstrates a commitment to patient satisfaction, access to care, and continuity by addressing patient needs with responsiveness, empathy, and attention to detail.\nThis position is primarily based out of the Newport News office location however travel will be required to all office locations and throughout all divisions to meet the department’s demands.\nResponsibilities\nPatient Access, Scheduling & Phone Operations - 45%\nCheck in and register patients.\nScan insurance cards and picture IDs into EPIC at each visit.\nAnswer the telephone in accordance with Medical Group Standards.\nComplete EPIC tasks in accordance with Medical Group Standards.\nMonitor and resolve MyChart patient registration issues through EPIC work queues.\nWork pre-and post-registration work queue tasks in the days ahead and after appointments.\nRun and review the DAR and contact patients who have a 40% chance no show rate, to confirm date, time and location of their appointment, and remind patients of their copayments that are due at the time of service.\nTriage calls appropriately, including transferring, documenting messages in EMR, and routing to clinical staff when appropriate. \nContact patients regarding bumped or adjusted appointments and assist with timely rescheduling.\nMaintain and manage EPIC In-Baskets, including timely message review and task completion.\nMaintain and manage all scheduling reports to ensure patients receive timely follow up regarding visits.\nEnsure accuracy and completeness of patient information within EPIC.\nCheck-Out & Patient Experience - 30%\nPerform patient check-out functions, including scheduling follow-up appointments and ensuring patients understand next steps in care.\nProvide courteous, professional, and patient-centered service during all interactions, both in person and via phone.\nSupport a seamless end-of-visit experience by reinforcing instructions and addressing scheduling needs.\nInsurance Verification, Referrals & Financial Collection - 20%\nVerify patient demographics and insurance coverage for accuracy prior to scheduling.\nDetermine and collect copays and outstanding balances; accurately post payments in EPIC. Discuss self-pay arrangements with patients.\nObtain and track referrals and authorizations from physician offices to ensure appointments are appropriately cleared.\nCompliance & Administrative Support - 5%\nEnsure compliance with departmental, EVMS/ODU, and regulatory policies and procedures.\nAssist with reporting and perform additional administrative duties as needed to support front-end operations.\nComplete other duties as assigned.\nQualifications\nMinimum Qualifications and Skills:\nProfessional, customer service focused individual is required.\nPreferred Qualifications:\nOne (1) year office/clerical experience preferred.\n\nExperience performing related functions in medical practice is preferred.\n\nFront desk customer service experience preferred.\n\nFluent in Spanish language is preferred.\n\nLocation : Location\nUS-VA-Newport News","description_format":"text","description_chars":3630,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":true}]},"benefits":["Insurance coverage"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Higher Education"],"lifecycle":[{"event":"open","at":"2026-10-09T20:35:13Z"}],"visa":[],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.69,"p_room":0.55,"age_days":20,"expected_fill_days":18,"reasons":["conf:0","win:tail","comp:junior"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/odu-medical-receptionist-2","json_url":"https://alion.io/job/odu-medical-receptionist-2.json","meta":{"generated_at":"2026-10-30T08:13:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11571,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1756294},"rest":"https://alion.io/mcp/rest/get_company?id=1756294"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fodu-medical-receptionist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fodu-medical-receptionist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fodu-medical-receptionist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/odu-medical-receptionist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fodu-medical-receptionist-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2198959}},{"tool":"search_jobs","arguments":{"company":"odu.edu","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2198959},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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