{"id":4089466,"url":"https://alion.io/job/off-duty-management-collections-specialist-2","title":"Collections Specialist","company":{"id":20422,"name":"Off Duty Management","domain":"offdutymanagement.com","url":"https://alion.io/company/off-duty-management","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-11T19:49:56Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-14T02:36:56Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Description:\nAre you a driven Accounting Professional with a background in Collections who would like to work in a high-growth, quickly evolving environment? Do you feel inspired to solve customer problems and provide resolutions while being part of a caring and collaborative team? Are you seeking a professional environment where career growth and development opportunities arise?\nOff Duty Management’s Accounting Team works on-site at our Corporate Office located in Katy, Texas. We offer a no-cost solution that helps law enforcement agencies nationwide to manage and execute their off-duty programs and assignments. Our services include 24/7 customer support, handling inbound service requests, scheduling, time and attendance, payroll, and invoicing.\nJob Overview:\nThe Collections Specialistis responsible for managing assigned accounts from invoice delivery through payment and resolution. This role requires active collection follow-up, account reconciliation, and the ability to research billing and payment discrepancies to identify the reasons for nonpayment.\nThis position is expected to take ownership of assigned accounts, proactively resolve collection issues, maintain accurate documentation, and escalate risks or unresolved items as needed.\nResponsibilities:\nManages assigned accounts independently to ensure accurate and timely collections, account reconciliation, invoice delivery, and resolution of outstanding balances.\nReviews AR aging and account activity to prioritize collection efforts and identify balances requiring additional research or escalation.\nExecutes collection strategy for assigned accounts, including consistent follow-up, outreach, and documentation of activity.\nEnsures all assigned accounts are actively worked on, and no aging or balances remain without appropriate follow-up.\nAchieve collection targets through phone calls and customer relationship management.\nReconciles customer accounts by reviewing invoices, payments, credits, adjustments, and account activity to identify and resolve discrepancies.\nResearches payment discrepancies, short payments, unapplied or misapplied payments, credits, and other account variances.\nIdentifies the root cause of outstanding balances and takes appropriate action to move accounts toward resolution.\nEnsures invoices are delivered accurately and timely, including portal submissions, and follows up on any delays or invoice delivery issues.\nEscalates complex or unresolved issues to the Senior or the Supervisor in alignment with established processes.\nMonitors assigned inbox, calls, and communications, ensuring timely and professional responses aligned with vendor/customer experience expectations.\nMaintains accurate vendor billing contacts and updates account information to support invoice delivery and collections.\nPartners with the Cash Application Specialist to research and resolve unapplied or misapplied payments and account discrepancies.\nFollows established procedures, controls, and SOPs to ensure accuracy and compliance.\nCollaborates with internal teams to resolve billing, payment, and account issues efficiently.\nAssists with onboarding new accounts and supports accurate setup of billing structures.\nAdheres to all company policies, procedures, and business ethics standards.\nPerforms other duties as assigned to support departmental and organizational goals.\nSkills/Qualifications:\nStrong experience in accounts receivable and collections, with demonstrated ability to actively manage past due balances and drive resolution through consistent follow-up.\nStrong analytical and problem-solving skills with the ability to research account activity across multiple transactions and identify the cause of account discrepancies.\nStrong attention to detail with a high level of accuracy in data entry and account management.\nStrong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.\nEffective communication skills, with the ability to interact professionally with vendors/customers and internal teams, including handling collection-related conversations.\nDemonstrates accountability and ownership of assigned work, including consistent follow-through and escalation when needed.\nProficiency in Microsoft Excel, including the ability to analyze account activity and perform account reconciliations, as well as general Microsoft Office applications.\nExperience working with accounting or ERP systems (NetSuite preferred).\nEducation/Experience:\nA high school diploma is required; an associate's degree in business or accounting is a plus.\n3+ years of hands-on B2B accounts receivable and collections experience, including experience managing customer accounts, researching payment discrepancies, and performing account reconciliations.\nBenefits:\nPaid Time Off\nHealth Insurance\nDental Insurance\nVision Insurance\n401(k)\nJob Type:Full-time & On-Site / Monday - Friday: 8 am - 5 pm\nOff Duty Managementis an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.\nThis Organization Participates in E-Verify.","description_format":"text","description_chars":5237,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Freelance & Talent Marketplaces"],"lifecycle":[{"event":"open","at":"2026-11-11T19:49:56Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":32,"reasons":["conf:3","win:early"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/off-duty-management-collections-specialist-2","json_url":"https://alion.io/job/off-duty-management-collections-specialist-2.json","meta":{"generated_at":"2026-11-14T04:51:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7998,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20422},"rest":"https://alion.io/mcp/rest/get_company?id=20422"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foff-duty-management-collections-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foff-duty-management-collections-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foff-duty-management-collections-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/off-duty-management-collections-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foff-duty-management-collections-specialist-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4089466}},{"tool":"search_jobs","arguments":{"company":"offdutymanagement.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4089466},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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