{"id":3294508,"url":"https://alion.io/job/office-practicum-rcm-client-services-specialist","title":"RCM Client Services Specialist","company":{"id":2757282,"name":"Office Practicum","domain":"officepracticum.com","url":"https://alion.io/company/officepracticum","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":52000,"max":55000,"currency":"USD","period":"year","gross":null,"usd_annual":55000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Docs","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-26T19:09:24Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-02T06:56:26Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Description\nThe Client Services Specialist (CSS) oversees the revenue cycle for assigned clients and is responsible to ensure clients meet targets for KPIs, retention, and time to revenue. The CSS will serve as the primary point of contact and liaison between the practice and the Sutherland Global RCM team. The CSS is responsible for owning client relationships related to the revenue cycle, driving revenue improvements for practices, providing guidance and education to the Sutherland team.\nEssential Functions / Tasks / Duties / Responsibilities:\nEstablish a strategic advisor relationship with clients by understanding their practice’s billing requirements, long term strategy and goals.\nProactively provide insight on the financial health of their business and guidance on solutions and steps to bridge the gap to ensure their goals are achieved.\nComplete business review presentations with clients to effectively communicate practice financial health, determine current level of client satisfaction and identify opportunities to improve the revenue cycle\nReport monthly denial and rejection trends internally and externally and recommend process improvements to prevent future denials and rejections\nEnsure all meeting notes and client relationship documentation are documented in Salesforce and client specific instructions are documented on the client blueprint\nAct as primary client point of contact to handle individual needs, resolve conflicts, and provide solutions to customers in a timely manner\nExercise sound judgment and make independent business decisions related to solving client related billing matters\nApprove and implement workflow modifications to meet client needs that may have significant financial impact to OP and/or the practice\nDevelop and monitor action plans related to client escalations/concerns\nMaintain regular contact with RCM contacts at the practice via phone, email, and OP messages\nIdentify at-risk clients and determine actions required to resolve concerns and retain clients\nProvide guidance and education to the Sutherland team on clarifications, help items, and resolving outstanding AR\nCollaborate with RCM and Sutherland leadership on quality/productivity/TAT barriers\nEstablish and maintain system parameters that support timely submission of claims to payers resulting in payment maximization that is both efficient and effective.\nImprove operational efficiencies to include OP software performance and assist with automation initiatives\nCollaborate with Account Manager to optimize use of OP software and identify client training needs\nEnsure success of newly implemented clients with enhanced monitoring of clients for the 6 weeks post go-live\nMaintain expert knowledge of payer guidelines for assigned geographic areas in collaboration with payer rules specialist and team leads.\nComplete offboarding process for clients exiting RCM services\nRequirements\nCompetencies:\nStrong knowledge of full cycle RCM, EHR systems, ICD-10 / CPT coding\nAbility to efficiently and independently manage multiple tasks\nAbility to prioritize workload\nUnderstand, support, enforce and comply with Company policies, procedures and Standards of Business Ethics and Conduct\nMust be comfortable working with different systems and software applications\nAbility to effectively prioritize and execute tasks while under pressure\nStrong active listening, interpersonal written and oral communication skills\nProblem solving skills\nDecision making skills\nAble to talk to speak with clients and employees in a professional, meaningful manner\nEducation / Professional Certifications or Licenses Required:\nCollege Degree, Professional Certifications and / or some combination of related experience\nCPC (a plus)\nExperience Requirements:\nMinimum of 5 years of full cycle RCM, EMR, and Customer Service experience\nCPT and ICD10 knowledge\nMicrosoft office\nGoogle Docs\nWork Environment / Physical demands/ Travel Requirements:\nComputer work in remote office environment\nOccasional weekends as needed\nOccasional travel to conferences / offices\nCore Values:\nOffice Practicum seeks to hire individuals who are able and willing to embrace our company’s performance based culture, as defined by our Core Values:\nWe are Clinician First\nPediatric Care is our Home\nWe Deliver on our Commitments\nOur Success is Based on Results\nWe Believe in the Power of Teams\nWe believe that consistently aligning our planning and execution with these core values will lead to long term success for both Office Practicum as well as the customers we serve.\nBenefits:\nOur team members enjoy a variety of benefits, including but not limited to:\nMedical, Prescription, Vision, and Dental Insurance\nLife Insurance\n401(k) with company match\nPaid Time Off, Holidays, and Volunteer Hours\nCompany Wellness Program\nEmployee Assistance Program\nShort and Long Term Disability Insurance\nPet Insurance\nTuition Assistance Program\nEmployee Recognition Program\nEqual Employment Opportunity Statement:\nOur company is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including, but not limited to: veteran status, uniform service member status, race, color, ancestry, pregnancy, childbirth and related medical conditions, national origin, non-job related handicap or disability, or the use of a guide or support animal, creed, religion, sex, sexual orientation, national origin, age [18 and over] - [40 or over], physical or mental disability, predisposing genetic characteristics, military status, marital status, protected action, concerted activity, or any other protected class under federal, state or local law.\nAmericans with Disabilities Act Statement:\nOur company is committed to providing equal employment opportunities to otherwise qualified individuals with disabilities, which may include providing reasonable accommodation where appropriate. In general, it is your responsibility to notify your supervisor of the need for accommodation. Upon doing so, your supervisor may ask you for your input or the type of accommodation you believe may be necessary or the functional limitations caused by your disability. Also, when appropriate, we may need your permission to obtain additional information from your physician or other medical or rehabilitation professionals.\nSalary Description\n$52,000 - $55,000 per year","description_format":"text","description_chars":6414,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Pediatric Care","EHR & Clinical Software"],"lifecycle":[{"event":"open","at":"2026-10-26T21:18:59Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":35,"reasons":["conf:4","win:early"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":55000,"is_top_pay":false},"html_url":"https://alion.io/job/office-practicum-rcm-client-services-specialist","json_url":"https://alion.io/job/office-practicum-rcm-client-services-specialist.json","meta":{"generated_at":"2026-11-02T08:02:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11319,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2757282},"rest":"https://alion.io/mcp/rest/get_company?id=2757282"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foffice-practicum-rcm-client-services-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foffice-practicum-rcm-client-services-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foffice-practicum-rcm-client-services-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/office-practicum-rcm-client-services-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foffice-practicum-rcm-client-services-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3294508}},{"tool":"search_jobs","arguments":{"company":"officepracticum.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3294508},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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