{"id":3477444,"url":"https://alion.io/job/office-puzzle-customer-support-specialist","title":"Customer Support Specialist","company":{"id":698016,"name":"Office Puzzle","domain":"officepuzzle.com","url":"https://alion.io/company/officepuzzle","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["MX"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"HIPAA","optional":true}],"status":"live","first_seen_at":"2026-10-29T17:51:07Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-01T14:54:16Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About Us\nOffice Puzzle is an all-in-one platform designed to let behavioral health, therapy, and home health providers get back to what they do best: caring for clients. By simplifying the \"puzzle\" of scheduling, documentation, billing, and compliance, we strip away the administrative burden that slows providers down.\nWe’re a small, fast-moving team that cares deeply about our customers. Every role here has a real impact. As we grow, your work will directly contribute to how we improve our platform and scale our operations to help more caregivers succeed.\nAbout The Role\nAs a Customer Support Specialist, you’ll be the primary navigator and advocate of Office Puzzle. You aren't just answering tickets; you are a problem-solver and a strategic partner to our users. You’ll dive deep into our platform to ensure providers feel supported, empowered, and confident in using our tools to manage their practices.\nThis role requires a unique blend of technical curiosity, high-level empathy, and the ability to translate complex software workflows into simple, actionable advice.\nKey Responsibilities\nFront-Line Support: Provide timely, accurate, and empathetic assistance via email and chat.\nTechnical Troubleshooting: Investigate and diagnose user issues, collaborating with the product team to report bugs and suggest improvements.\nCustomer Education & Enablement: Assist to create and maintain help center articles, video tutorials, and webinars to help users self-serve and master the platform.\nFeedback Loop: Act as the \"voice of the customer\" by synthesizing user feedback to help shape our product roadmap.\nFuture Growth Opportunities\nWe are scaling quickly, and we want you to grow with us. As the team expands, this role may evolve to include:\nLeading specialized training sessions for enterprise-level clients.\nTransitioning into a Customer Support Manager or Technical Support Lead role.\nContributing to Product Management by overseeing feature beta testing.\nWho Thrives in This Role\nThis role is a great fit for someone who:\nIs a Natural Problem Solver: You don’t just fix the surface issue; you look for the \"why\" behind the problem.\nCommunicates with Clarity: You can explain technical concepts to non-technical users without breaking a sweat.\nThrives in Autonomy: You enjoy the pace of a startup and are comfortable managing your own time and priorities.\nHas a \"Helper\" Mentality: You get a genuine \"win\" out of making someone else's workday easier.\nRequired Qualifications\n Experience: 2+ years in a customer-facing role (SaaS experience preferred).\nTech Savvy: Comfortable learning complex software quickly and using tools like Hubspot, Zoho Desk, or Tawk.to.\n Communication: Strong English proficiency (written and oral) \nNice to Have\nExperience in the Behavioral Health industry.\nBasic understanding of healthcare administrative workflows (scheduling, HIPAA, or billing) is a major plus\nExperience working in a remote, fast-paced startup environment.","description_format":"text","description_chars":2970,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Practice Management Software"],"lifecycle":[{"event":"open","at":"2026-10-29T19:15:46Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":30,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/office-puzzle-customer-support-specialist","json_url":"https://alion.io/job/office-puzzle-customer-support-specialist.json","meta":{"generated_at":"2026-11-01T15:11:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23274,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":698016},"rest":"https://alion.io/mcp/rest/get_company?id=698016"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foffice-puzzle-customer-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foffice-puzzle-customer-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foffice-puzzle-customer-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/office-puzzle-customer-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foffice-puzzle-customer-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3477444}},{"tool":"search_jobs","arguments":{"company":"officepuzzle.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3477444},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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